They were so helpful. I wanted a small portable printer but they don't stock them so they went on the computer and found what I wanted and that if I logged onto their website I could order it myself w... Voir plus
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Very straighforward, and the lens (very happy with Condition rating) was dispatched the same day. Only gripe was your courier DPD who said they'd deliver the following day in a particular 1 hr slot.... Voir plus
I have purchased several things from London Camera Exchange over a number of years. In Store and online. Always good, friendly and helpful service. With my latest purchase from Derby, an item was una... Voir plus
Excellent deal with trade in of an older camera for a newer version. Price paid for the trade-in was as offered at the outset. Good communication from LCE and their carrier DPD.
À propos de l'entreprise
Écrit par l'entreprise
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Coordonnées de contact
17 Sadler Gate, DE1 3NH, Derby, Derbyshire, Royaume-Uni
- 01332348644
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Really helpful
Really helpful. Reserved the camera I was interested in until they had received my part exchange. All emails were answered very quickly and gave me a good price for my camera. Dispatched quickly and well wrapped. The used Nikon I bought was in better condition than I expected so really happy experience with Lce once again.
Great product at reasonable price
Great product at reasonable price. Delivery was very quick.
Great service from Rob at the Derby…
Great service from Rob at the Derby store who I was pointed towards via the website to trade in my Z7 and 24-70 f4 s against a Z8 with the 24-120 f4 s.
Kept in the loop at all times and trade in and new kit all sorted between Monday and Friday.
Great service and price!
Always excellent service
Always excellent service. Smooth transactions with politeness and putting up with my orders changes.
Great Service, selling DSLR to LCE
I recently sold LCE a DSLR body and sent a lens for appraisal. The whole process was great, good communication and hassle free postage arrangements using DPD pickup from my local Post Office. The Derby branch handled my case and were in touch by phone on the morning they received my items. They immediately agreed on the quoted price for the camera body, no quibble. Whilst I’m certain I could have achieved a slightly higher price selling privately, the quote from LCE was comparable to other companies. I believe it was reasonable and removed the risk of selling on an e-auction site etc.
They also took a look at the lens and as they had warned me (due to age and lack of service providers) they were unwilling to sell it on. Therefore they made arrangements to return this to me. Again the communication was first rate and I received an hour time slot from DPD on the day requested. The lens was returned well packed and in the condition it was sent.
I received payment into my account within two working days and am highly satisfied with the service. I understand the reasons behind not purchasing my lens, which was only sent following consultation with LCE and without any promises or expectations.
Great service, highly recommend to anyone looking to sell their gear. Cannot comment on purchasing from LCE, but will certainly be looking to use them again in the future.
Very fair prices and excellent service
Item description dosent match. On add they say camera is in 5 star condition and when i got the delivery i realised it is just a 3 star one
The 5 star rated camera got a lot of scrathes and faded one. Its very sad and poor service by derby LCE branch.

Réponse de London Camera Exchange - Derby
Agreed to delayed delivery
I wanted a particular lens from the Derby store but could not accept next day deliver due to work commitments. I ordered the lens online and they agreed to hold shipment until an agreed date. Lens arrived on the agreed date and the mint condition of the lens was exactly as described. Very happy.
Great communication and items as described
I ordered a camera and lens from the Worcester and Derby store (online). Great communication from both teams and the items came well packaged and as described. I would recommend LCE based on my experience and will be looking to purchase from them again in the future. Many thanks.
Excellent as always
Used LCE loads of times for used gear. Items are always a described and next day delivery never fails. This time was no exception. Used lens rated 4* was pretty much mint condition.
Easy to deal with and fast support.
Have dealt with LCE for over twenty…
Have dealt with LCE for over twenty years, always good service. Excellent part/ ex service too.
Been shopping with LCE for 35+ years…
Been shopping with LCE for 35+ years never ever been treated anything other than as a valued customer NO matter WHAT store
On-line purchase
On-line purchase, so no contact took place. However, communication and delivery updates were excellent. Item well packaged and delivered on time.
Excellent service
Excellent service. Extremely quick to purchase and dispatch goods with good communication throughout. Purchased a second hand camera and exactly as described. Would 100% use again.
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