London Camera Exchange - Hereford Avis 

I went into the Hereford LCE store yesterday (31 Aug 25) for some lens covers and camera body caps.
I went in with a monocle night viewing device to help get the right size for them (two lenses & one device body / 6 covers & caps altogether). The assistant was very dismissive, unhelpful totally uninterested in selling anything to me. He made no attempt to sell at all, he just told me, without even trying, that the items were 'not standard' and he had nothing that would fit. The lenses or body do not have the sizes on them, but it takes no time to try one or two for size.
This is the second such experience in the Hereford store, and my last!
Hence, I went home and bought what I need on amazon, they arrived today...the next day, and they are some £30 better off for it.
With poor customer care like that in stores, no wonder the high streets are dying on their feet.
Happy to give my name to the store central office or meet with the Hereford store manager.

Excellent service. Many thanks.

They upgraded one of my memory cards for free, which is greatly appreciated. The camera arrived perfectly on time, in immaculate condition. Very pleased!

Really amazing company. Good prices and quick delivery. The product is 100% as told in the ad

My item was as described: "Mint/Like New"and well deserving of the ***** it had been given on the LCE website. It also reached me swiftly, well padded and secure. My discussions with the LCE staff were also extremely helpful and informative.

I purchased a new camera from LCE in Hereford last year which I later realised was not right for me. I decided to either part exchange or sell and took the camera in for valuation. Unfortunately, I got the same salesman who appeared completely disinterested that I wasn't happy with my camera and made little effort to offer alternatives. I'm sure he is very knowledgeable but seems unwilling or unable to impart some of that knowledge to help customers make informed choices. He gave me the impression that he couldn't be bothered!
In stark contrast I found out about Clifton Cameras at Staverton. What a difference. 5* customer service and a much improved offer for my camera. The salesman was so helpful, explained information well and clearly wanted to ensure that I got a camera I would be happy with.
I think the salesman at LCE would benefit from some customer service training so that other people don't leave the store having had a very disappointing negative experience.

Great price fast delivery

Pleasant staff member, easy transaction via purchasing link, camera arrived well packaged and delivered by a reputable courier..

Great product, great price, prompt delivery

The used item is in great condition as described, was well packed and arrived as stated

Delivery was very quick and the product was impeccably packed to voice damage. This is my second purchase from LCE, highly recommend.

I phoned about a particular lens for sale, asked various questions to a very knowledgeable chap and ordered the lens on a Saturday and it arrived on the following Tuesday. More than happy with it and the service.

LCE Hereford foolishly used DPD to convey my parcel. Instead of delivering it, DPD's driver dumped £200-worth of camera accessories in a different street, clearly without bothering to check where he really was.

Neil at LCE Hereford was prompt, diligent, and helpful in dealing with DPD's incompetence. But LCE at a higher level must take responsibility for using DPD at all. DPD is one of several parcel companies whose reputation is far too mixed to be trusted.

Good price, great lens, as described, fast delivery.

Helpful advice and guidance from the local instore staff which ended in a replacement lens - a used lens within my price range. staff from Hereford branch also helpful, replacement lens despatched promptly and arrived the next day. A good experience throughout. I would recommend the company wholeheartedly.

Excellent first class service from Neil at LCE Hereford, who helped me on my recent purchase when I inquired about a Canon R50, Great communication, answering my emails promptly, with all the information that I required…

Fantastic deal and my transaction couldn’t have been any smoother from start to finish, Order was well packaged and delivered the next day with plenty updates…

I certainly feel that LCE Hereford, go above and beyond to help you, I’ll certainly know where to go if I’m needing anything else, and would highly recommend to anyone as they definitely look after you… Thank You…

Great service and product.
I ordered a lens for my camera, it was sent very quickly and it was in very good condition very close to new.
Recommended.

Got exactly what I ordered, in good time. No problems whatsoever.

Good product delivered very quickly and all working correctly