The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I as... Voir plus
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The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you go... Voir plus
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v informative chat with Julia so far. Have sent my lease which she needed in order to answer further queries so the matter is not complete
The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x
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À propos de l'entreprise
Écrit par l'entreprise
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Coordonnées de contact
2 Marsham Street, SW1P 4DF, London, Royaume-Uni
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
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Person I spoke to did nothing give me…
Person I spoke to did nothing give me any further advice than what I already knew and for some questions did not have an answer. I gave 2 stars as she was polite and did call when arranged but to be honest a waste of time.
19 novembre 2021
Réponse de The Leasehold Advisory Service
Hi Janet, Thank you for your feedback.
Sorry to hear that that you were not happy with the advice that you received. We always aim to give quality advice and address the specific query asked, so I apologise if the appointment didn’t provide you with any more information than what you had already explored.
If you want more advice or information on leasehold insurance we would be happy to help you further. If you want to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/
If you would prefer to get written advice as an alternative you can submit an enquiry using the same link above. One of our advisers will read through your query and respond to any questions in an email.
Great service with some very…
Great service with some very interesting things that we hadn’t thought off thank you.
19 novembre 2021
Very Good Service
Very Good Service, and phone appointment system works well.
Thank You
19 novembre 2021
Good initial reply
Good initial reply. More info required fro me. So have sent.
Now awaiting reply
Rt
19 novembre 2021
Such a good service
19 novembre 2021
Very clear and professional advice.
19 novembre 2021
A quick response and easy to understand
19 novembre 2021
The person I spoke to was quite precise…
The person I spoke to was quite precise and explained the process and available options very clearly
19 novembre 2021
Professional and impartial advice
The adviser was friendly, professional and impartial. He told me my options and limitations.
17 novembre 2021
Very swift response to my query
Very swift response to my query, very detailed, very helpful
15 novembre 2021
I had 3 telephone appointments
I had 3 telephone appointments. On each occasion the advisor quickly understood the situation and provided clear & concise advice. I was impressed by the depth of their legal knowledge and the pragmatic approach. They were very helpful.
14 novembre 2021
They were no help at all I cannot…
They were no help at all I cannot afford a solicitor NO ONE CAN unless your a millionaire. All they told me to do is find a solicitor Rubbish
14 novembre 2021
Réponse de The Leasehold Advisory Service
Hi Gillian, Thank you for the feedback.
We always offer as much advice as we can, however, our remit does not allow us to advise on certain topics. We only provide free initial advice and guidance to leaseholders. With this in mind, our advisers will sometimes suggest that you work with a solicitor if you have a complex issue that needs specific advice or if you need to start litigation against the landlord. We understand that the cost of a solicitor can often be unaffordable, but there are organisations that can provide free legal help if it is needed.
For example, Advocate is a charity that finds free legal assistance from volunteer barristers. It can also help determine if you are eligible to receive free legal aid: https://weareadvocate.org.uk/apply-for-help.html
If you want more advice or information on the action you can take we would be happy to help you further. If you would like to speak with another adviser you can book an appt here: https://clients.lease-advice.org/#/
Very helpful
13 novembre 2021
Admin fee demand from Landlords…
Admin fee demand from Landlords Management Company.
I found your info informative if difficult to understand due to legal wording used. The situation appears to have quietened somewhat and we are at a stalemate although, the Management agents have offered to reduce their financial demand from 10% to 5%, a saving of £200 should I agree to continue with a new gas boiler installation in my owner occupied flat, at my own expense. I will recontact if the problem continues, many thanks so far.
13 novembre 2021
Contacted the Leasehold Advisory…
Contacted the Leasehold Advisory service for advice. They took the time and offered a very full answer to my questions and because of this I am now empowered to deal with the management agency. Thank goodness we have this free very helpful advice service.
13 novembre 2021
Very professional and correct answer
Very professional and correct answer - better than a solicitor and NO cost.
13 novembre 2021
The response I received was helpful and…
The response I received was helpful and informative.
Thank you
13 novembre 2021
I was surprised when a reply arrived
I was surprised when a reply arrived. (not because of any issue with this service). The quality of the reply and it's content was very good. My enquiry had been relatively complex, I thought, relating to a property owner of a leasehold flat where I'd been told by the real estate agent the owner had gone into liquidation.
13 novembre 2021
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