Leisure Lakes Bikes - Leyland Avis 

I drove from London to collect my helmet from the Leyland branch, only to be told 5 minutes before arrival that it was at the Wolverhampton branch. Quite a wet and nonchalant apology. Went to Wolverhampton and once again, very little in the way of concern for what happened. I'll avoid buying anything from them again. Mistakes can be made, but not caring at two branches sums up their business's interest in customer service.

Update: so that’s total rubbish, your website gave that store as the pick location for next day, not that I would be able to get it from there 2 weeks later. You messed up, it is what is. Your staff admitted there was also a mistake made. Don’t put you mess up on me or insinuate I couldn’t understand your website and think I was buying something for next day collection for two weeks later.

Click and collect was so convenient and easy. Great service

Great all round service Thank you

I purchased a Whyte E180rsx, from LLB at a great price, and apart from a slight communication hiccup, the bike arrived dead on time. In fact delivery by parcel force shocked me as I missed them by a couple of minutes in the morning, and they actually came back a few hours later, which was great of them. LLB are a very good company with some great deals on bikes etc

Great service from a great company. Pete was really helpful in explaining everything we needed to know. He didn't rush his time, he focused on what we needed and it was a very friendly experience. Great staff and really helpful.

The product price was comparable to elsewhere and delivery was prompt as promised.

Always go Lesuire Lakes. They do a Fantastic job and well worth every penny.

The best, fastest and most efficient service I can ever recall.

Fantastic friendly and helpful service from Pete and the team at the Leyland store. Helped me diagnose a fault and source a part in 2 days to get me riding for the weekend. Great local bike shop and workshop with comprehensive online presence.
Thanks guys.

Had what I needed - fast turn around on collection too. Top job by Pete!

Easy to place order and goods arrived quickly.
Competative price too.

Customer service is great and prompt delivery of goods ordered

Excellent customer service when ordering 2 pairs of Endura MT500 Spray Baggy Womens Trousers II from the shop, staff patient and professional. Good quality product, I can definitely recommend!

Prompt delivery considering the time of year, of a good quality product in top condition
I needed to return as I had over estimated my waist size- the process was smooth, leisure lakes acknowledged receipt of the goods and refunded within 48 hours
All as it should be!
I reordered a smaller size and had same great experience

Easy ordering process and making arrangements for delivery..

Helpful staff.
New Leyland store, lots of cycles on display. Not a massive stock of accessories.

Arrived in good time and excellent customer service when I went into store to exchange the item due to ordering the wrong size

Really friendly staff who are incredibly knowledgeable and helpful.
I visited twice recently, once to buy kit for my son and once for myself. Not only did I get everything that I wanted I also got some added bonus deals- my wife thought I was never going to leave!
Being new into mountain biking I don’t yet have a handle on the correct sizing of gear and being able to visit a store and try on different sizes saves so much hassle.

Excellent service and product great

Bought a Cube reaction hybrid and the communication and service from ordering to delivery was first class. Very competitive pricing too, highly recommend Leisure Lakes Bikes.