Leisure Lakes Bikes - York Avis 

The store could not provide me with an instruction manual for my new bike

Great item at great price

Went into the York store , wanting to spend roughly £500 on a bike for my little girl who’s 6. The guy in the shop couldent of been anymore unhelpful if he tried . Rude & arrogant . Cared more about reading something on the internet .
I will take my money elsewhere thank you . Don’t use these people if you want good customer service.

Found my sons new bike online, they gave the option for collection which I used. The bike was ready for collection in a few days which was great. Handover was good and informative.
Thanks

Great staff, really helpful. Exactly what you want when making a significant purchase. This is actually the second time in two weeks I've bought a bike from here. Reason I went back is because the customer service was so good the first time around.

It's been a long time since I've had customer service like I had today. I went up to pick up a bike I'd bought for my son and two employees really took the time to show him everything on the bike, set the sag and ride height. My lad was made up and I was that the two employees really spent time explaining everything to him and I. I've actually come home, ordered a cycle to work scheme voucher and am going to order the same bike as my lad in a bigger size from the same store!

These guys went out of their way to sort out my bike.
My father won a Brompton bike in a competition in 2022 but unfortunately was too ill to ride it. When it came time for it to be passed on to my daughter there were issues with the bike as it had been stored for three years. With the kind help of Brompton they sorted it out for just the cost of a diagnostic. Really nice to find companies with a moral compass and a genuine desire to help. Thank you guys, it's much appreciated.

Easy to order online - on collection the guy from leisure lakes bikes was so helpful and knowledgeable.

Really pleased with the order & service I received

Great service, bike delivered on time and to spec.

The team made the purchase of my new bike very easy and was super helpful with constant contact

Recently bought a new, Ex Demo bike through the guys at LL, York. Throughout the experience everyone I dealt with was happy to help with anything I needed, the mechanics went above and beyond when preparing my bike, ensuring I would get the best experience possible.

Highly recommend the guys, a friendly, knowledgeable bunch.

I recently took my Orbea into LL York (inside the go outdoors store) to have some Warranty work done on my bike, they were more than happy to help whilst I didn’t originally buy my bike there. Andy the mechanic kept me in the loop constantly dropping me texts throughout the process, I even last minute asked for an extra job whilst they had the bike which he sorted out for me straight away. Will definitely be back, and can’t recommend LL York as a service centre enough!

the gentleman who gave me my bike was very well prepared to give me my bike. It was very nice to talk to him and listen to what he had to say about my ebike model.

Ordered online and found jacket was available nearby for collection. Checked with HO and they assured me I could collect from my local Go Outdoors so didn’t have wonder when would be delivered.

Great product, super quick delivery

Staff are very friendly and helpful. Gave good advice on offers and picking the right mountain bike for me, as well as setting it all up. Very progressional. The bike and accessories are perfect.

Great Customer service and fantastic speedy delivery