Lightsandhome Avis 

Returned two unopened pendant lights and still haven’t received a refund. The lights were received 7/26 and now it’s September with no response. Also a chandelier I purchased was missing a piece to build it. It’s useless and they are no help. I will never purchase from this company again. Spent over $800 on light fixtures and nothing to show for it.

got a light delivered broken, so i contacted customer service. they notified them that it arrived broken and they promptly responded saying they’d send a replacement right away. the manager emailed me saying the order would be pushed and shipped 2 days later. 2 weeks later, nothing. i told them that it was for a flip property and needed it asap. emailed them again asking where it was. no response. told them i’d reverse the charges if i didn’t get a response. well, i didn’t.

didn’t get the light, either.

Placed an order the end of May. Only 2/3 items were shipped with no warning. I followed up and they said the 3rd was back ordered and they’d ship it 7/12… it’s not 8/24, there has been no communication.. and no freaking light…

BEWARE:I purchased a solar light and it did not work at and they did not want to refund me at all so don’t waste your time or money

I would never recommend dealing with this company. It's been over a year and I am still out $390 for 2 outdoor wall lights and an outdoor post lantern which was supposed to be delivered by in 2 days and never showed up for 10 days and then I refused the order and asked for a refund. When I finally got someone to respond to my email, they told me to dispute it with my credit card company. Well that didn't work and now can't get anyone to answer the phone. Stay clear from this company as service is really poor and they just take your money and not deliver a product.

Zero should be an option. Their website is live but their phone numbers don't work. I just received a product I ordered 8 months ago and cancelled and I cannot get it returned or refunded. Absolutel scam.

Junk returns are a joke $30- $100 return restocking fee

TOTAL NIGHTMARE. Do NOT purchase from this company...they sent the wrong item, tried to charge me to return it, then NEVER sent 3 outdoor sconces. I ordered them Dec 13 and they are nowhere to be found, yet they charged my cc. I have spent several hours on emails in phone calls to no Avail. I truly don't believe the 65% of reviews that say this company is decent..... It is not. Pay the extra money and buy from.a reputable source. Now, I have to dispute charges and go through that hassle. Do not buy from this company.

Their return policy is awful. How do you charge a customer to return your product. I will not recommend this company to anyone.

NOTE: I would have given zero stars if allowed. I placed an order with this company (and was charged) on Oct. 5, 2020, estimated to arrive within 14 days. I gave them a bit of leeway given covid, called to check in weekly and was told "I'm not sure what the problem is, but give it a few days and we'll call you back with an update." I NEVER received any communication - AT ALL. Finally, after 2.5 months of waiting for a light, I called and cancelled thinking that was the end of my problems.

I can't believe it took me over two months of waiting (and absolutely NO semblance of customer service) to finally throw in the towel and request a full refund, but I finally did and was told that it is "not guaranteed". Then, two days later, I received an email noting that my cancellation was confirmed and the refund was credited. FALSE - it has now been three weeks since that email and I have received NOTHING. I have called every few days and am told that they "sent a note to accounting to check, but just haven't heard back." They also noted that they "don't have a direct line to accounting, and can only send emails."

BUYER BEWARE -- if your item is available elsewhere, BUY ELSEWHERE. This was by far the worst online buying/customer service that I have ever experienced and it's not over yet.

If i could give this a negative star I would. I placed an order in August, have called so many times I have lost count. When I actually get ahold of someone, they say they will reach out to me with a status of my order in 24-48 hours, days go by with no response. Call back, leave a voicemail. No response. Finally get in touch with someone, they don't know but they will let me know within 24-48 hours. It's the same story for months now. It's now January and still don't have my lights or a status. The absolute worst customer service I have ever dealt with.

I placed my order (two floor lamps that they said it was in stock) on October 9th 2020. They said it would be shipped in 5 to 10 business days. Two weeks later I called because I was never notified of my order being shipped. I was lucky someone answer but was not clear why I did not receive my order on time but assure me that if the following week I did not receive notification to call back. I called back and someone else came on the phone to tell me that my product was not in stock and by November 20th I was supposed to get my tracking number by email. That was the last time I was able to talk to a person and I still do not have my order -$182.00. I have called several times and left messages, no one returns the call, I have sent emails requesting answers and nothing comes back.

These lights are poor. They fall short of advertised lumen output. They will not light all night, even on a very sunny day. I tried to return. After many emails and texts and no-return phone calls, I finally reached someone. You can't return the items until you send them an email accepting their terms and conditions. And they are ridiculous. They charge $30 for each item returned. Two brackets and two cheap lights, $120. Do not do business here. Other companies have much better products, and less money. Run from these people. I am stuck with their junk.

Purchase 2 street led floodlight, 45 minutes after purchasing the product found out it was not suitable emailed back direct to cancel the order and was told it’s too late even though the product was coming from their Australian distribution centre 1 hour air flight to it’s Adelaide destination.
Items arrived in Adelaide got in contact with customer service and they telling me to send it to Venezuela to some third-party, decided not to do that as it didn’t not sound ethical and decided to hold and sell it privately here in Australia at 100’s of dollars less the value a substantial loss.
The sales transaction was with the Utah USA sales centre the product should’ve been returned to the USA sale centre not another country very poor service.
They would not give the amount of costs involved for the transaction to be returned until it arrived where ever after asking a number of times.

What a great experience I’ve had with Lights and Home! I just received my order today a little over a week after placing it!! I received several emails confirming my order and tracking numbers with shipping information. The products arrived on time packed very well for shipping. The prices were the best I could find!! The painting, lamps, and prints I ordered are beautiful!

Another example of horrible customer support. Had a problem called customer support. Extremely rude person. Told it can only be handled by Sales. I asked how to call sales, in a rude manner, she said they would contact me. Of course they did not. Unfortunately i did not read reviews before purchasing.

No stars would be more appropriate. I bought an $800 pendant light August 31, 2020 and said would be shipping in 2-3 business days. It is now October 26th and the order status says the same ... order processing check back in 24hours. No answer “we are closed” anytime I call during supposed business hours.

Do not buy from this sham company!!

Buyer beware! Don't be fooled by the seemingly low prices.
Fast shipping, item as described...however...refused to honor 25% coupon for submitting my email address.
There is NO customer service.
My experience was the same as the other one star reviews.
I spoke with two people who both promised me a call back. No call back.
I sent two emails and never received a response.
Proceed at your own peril.

A very consistent theme in these reviews. Terrible customer service. Rude agents at ‘customer service’ call centres. Company does not respond to emails or request for call back. Based on the number of similar reviews this is clearly part of their corporate culture - not just an isolated incident.

Run, don't walk, away from this website! I did receive my item; however, I never received a confirmation email. They are connected with Galaxie Lighting in Lindon, UT. I needed to initiate a return and I have tried to contact both places via emails and phone calls. They do answer but their response is always the same--the representatives you need to talk to are on other lines and will contact you which never happens. You will likely be fine ordering if you are sure you won't need to return. Despite what it says on both websites, returns are not accepted or allowed.