Lincat Avis 

We purchased a brand-new Lincat water boiler (EB4FX) for our restaurant, and it has been problematic from the start, suffering from a known factory fault (F09) early on that required major parts to be replaced under warranty.
The boiler then broke down again after just over a year of use, Lincat forced us to buy a brand new expensive Lincat filter before they would send an engineer out. We followed their instructions in good faith. However, the engineer arrived, looked at the machine for just a few minutes, and walked away leaving us with a dead machine and zero solutions.
We were completely happy and willing to pay out-of-pocket for the parts and labor to fix the boiler and get our kitchen running again. However, Lincat explicitly told us that their engineers do not offer repairs or quotes if it falls out of warranty. Instead of giving us a quote for the parts needed to repair the boiler, we were hit with a hidden invoice of £217.50 just for a five-minute look, labeled as a "call-out fee" before any further steps. This charge represents nearly 30% of the cost of the entire unit brand new (considering you can buy alternative brand-new boilers from other manufacturers for around £180).
They did not disclose this massive fee transparently over the phone when booking. When we disputed it, they refused to compromise and immediately threatened us with a law firm to force payment. As a small business, we decided to pay under protest just to avoid wasting more time on a stressful court battle over a completely useless visit.
Lincat values short-term call-out fees over long-term customer loyalty. They provide zero solutions, dead machines, and hidden legal threats. Save your business the stress: check their other reviews and avoid this brand entirely.

Outstanding customer service from Clare at Lincat.
She handled my query about our L4 Filtration unit with exceptional care, patience and attention to detail. Support this thorough and considerate is rare and it made the whole experience genuinely positive. Very pleased and grateful for her help and very happy with our Lincat products!

I purchased a lincat hob for my seasonal buisness only used 6 months a year just out of warranty in March2026 phoned lincat to see if they could do anything the after sales customer service was shocking the attitude was even if you hadn't used it for two-year its out of guarantee cant fo nothing about it. I wont buy lincat again and I would warn anybody buying lincat to think again before they buy. Would of given 0 stars but it wasn't allowing me to

I bought a hob six months ago and it’s still under warranty. However, the company claimed the issue was caused by misuse and refused to take responsibility—without any evidence. It’s clear they just don’t want to carry out the repair. Do not buy this brand—it’s a complete trap. If I could give zero stars, I would.

They really do not care about customer concers. Their job is to sell the machines for small businesses to thousands of dollars for useless machines and don't want to respond if an issue occurs. We bought 2 machines worth over 20, 000$, they are gone off after 1.2 years, and they do not take any responsibility and left our business in lurch for 6 weeks no response and still counting. DO NOT PURCHASE THIS USELESS MACHINES.

If you are working in hospitality industry, never use Lincat as they have poor warranty service and incur unreasonable service charge. It highly increases the operating cost provided that their retail price is not cheap with with poor after sales services, totally not value for money to buy it.

Disgusting
They are scamming . Charging for the repair even after 2 weeks of using

Refused warranty repair on lincat boiler - 6 months remaining .
Telephoned customer service only to be shouted down by employee.
This was my 17th boiler that I have purchased over 10 years for various customers. Sadly it will be my last - going to buy a Burcol water boiler next time. Lincat 2 year warranty is worthless .

Water boiler broke down after 6 months and it’s an expensive rubbish tea boiler , so you expect better.
Engineer came said he had fixed it, but he hadn’t.
Next engineer came to fix and broke other parts and ordered new parts, but then the engineer took over a week to come back again.
All under warranty but how do I run my business properly without anyone caring about my tea boiler

Awful after sales care, hob/oven less than 6 months old not working, could only get an engineer out in 2 weeks to fix under warranty, called another company they came and replaced the parts that were the issue the next day, but cost me almost a grand... they don't seem to realise that not having a piece of kit working in small restaurant means no service... will never buy a piece of their kit again and would advise the same...

We bought a Lincat grill from Nisbets - it arrived faulty (one side overheated, the other didn’t heat at all). When we called Nisbets, they told us to contact Lincat directly. Lincat then tried to blame our qualified electrician and said we’d need to pay a £165 call-out fee plus £65 per hour labour, even though the warranty clearly covers parts and labour.
When we asked Nisbets to take the grill back, they refused and said it must be repaired first. Neither company is taking proper responsibility for selling a faulty product. Very poor service - we would not recommend.

Absolutely terrible experience with Lincat. Bought 5 Cibo+ ovens from them for all our sites, and within two years all 5 units have had to be replaced as they were faulty, now they are all developing faults again and they just say the warranty is over.

At over 4k a unit you'd expect better than two years life on it. Customer service is terrible, constant mistakes with engineers not showing up, waiting for parts for weeks, to then be told that specific part isn't under warranty, etc.

Avoid at all costs.

We needed to get our griddle repaired and it took days for an engineer to come and take a look at it. Although it did take a lot longer than expected for him to come over, he did an amazing job fixing it and did a few extra bits for us. I recommend Christopher Palmer if you need any Lincat products repaired

Terrible experience. And even worse customer support / service. I bought a Lincat hot water boiler for an office. The hot water boiler lasted 4 weeks and a fault came up. We contacted the supplier and 3 weeks later a service man arrived to say the PCB needed to be replaced. Keep in mind the boiler was only 4 weeks old but these things happen. 6 weeks after the service guy called we phoned up to be told the parts were not ordered. Since then when we had to contentiously call we have been told on three separate occasions a service guy would be calling and never arrived. I have asked for the boiler to be removed and ill replacing with a Burco boiler.

We ordered a Lindcat-branded product via Booker, but the delivery was late – and we had already informed them in advance that due to the delay, we no longer needed the product. The box was never even opened. And yet, they charged us 25% of the total amount. For nothing. Literally, nothing.

This kind of behavior is outrageous. It’s not just poor service – it’s a blatant lack of integrity. Instead of admitting fault and acting fairly, they penalized us for their own failure. This feels like a deliberate attempt to profit from customers through dishonest means.

Frankly, it’s no surprise their rating is as low as 1.8. And it should be even lower.

We strongly advise everyone to stay far away from Lindcat – whether you’re buying via Booker or directly. We certainly won’t be doing business with them again, and we’ll be warning others too.

Dishonest, unreliable, and completely unprofessional

Purchased a fryer for £7k. The filtration system has never worked sinse the day we got it. We have had numerous call outs and various fixes, yet it is still not working. Lincat have refused to change it, refund us or exchange it. We have one year left on warranty and they are stringing us along, the engineers who come out tell us different things and our staff are putting themselves at risk by changing the oil manually which the equipment was not built to be used in this way. They also billed us £217 for a callout which they said was our staff causing a spillage. We have disputed it as the fryer is leaking and they sent a debt recovery letter to us. They have stopped responding to my emails letting them know the filtration system is not working. The worst service I have ever received.

Oven Seal has broken on my 6 month old, barely used oven, rendering unusable. Lincat customer services refuse to replace the seal - as it is a consumable item, and therefore I must assume they anticipate this part will break frequently.
Clearly this product is substandard and there is a complete lack of care from the Company

Wow I have purchased a hot wet display cabinet from Lincat to display our pizza slices but item got rusted in 3 months I have contacted them and they said (shockingly) I have put products with high moisture content in them…… god sake cabinet got water container in it to keep food moist. Now they do not answer me stay away from them .

Hi after long thought I have decided to write this review as a 25+years cafes, restaurants and takeaway owner , still actively own 7 hospitality businesses and spend thousands and thousands pounds on lincat equipment and every single time regrets ( I think designers and engineers needs more research about products,for example I spent thousands on lincat wall water boilers for each shop and disaster, you can come check all new and almost 1k each, no recommendations about these products!! 2nd contact grills panini machines , oil tray is are useless, i don’t know why is there if oil is going everywhere else instead to tray, spring are always broken in fist months!we have to use a lift system to use it! Etc etc
If you don’t believe send someone to inspect all my businesses and storages with full of lincat products.please buy a kettle for 20 pounds to do better jobs than lincat products
If you need photos or videos please contact me
Thanks
My mob 07825222710