Lincs Aquatics Ltd Avis 

Purchased an aquarium through their website. Great communication by them kept me up to date on delivery. Delivery was faultless and very pleased with aquarium. Highly recommend!

Excellent service,very knowledgeable about fish and they are well looked after

Excellent service , personally delivered my salt today ? Just one little gripe it might be a good idea to keep the customers informed of their delivery but apart from that decent communication and service , Thanks guys .

Have been expecting my parcel for over a month now, I was told it was send out and still haven't received a reply for a refund or reason why it's not here 140 quid order aswell

Avoid, After a week of no communication regarding a £1050 purchase I was then told it was not in stock after I demanded it still gets delivered on the original date they seemed to find one. The delivery was a total shambles with the delivery driver going to a hospital appointment

I bought a Fluval Edge from Lincs Aquatics in May 2022. From the beginning the pump kept stopping, sometimes every day! I contacted Lincs Aquatics and Arran replied and said to remove and clean the propeller, which I was already doing. It didn't make any difference, the pump was obviously faulty.
I contacted them again, twice, and received no reply. Then the pump stopped altogether and I couldn't get it started again.
As it should have still been under warranty, i tried to contact them again and then gave up as worried about losing my fish and bought another pump, at a cost of £40! Low and behold, it's working fine!
I will NEVER buy from the company again as they wouldn't uphold the warranty.

Don’t order from them. The website stock is misleading at best and likely a blatant lie. Ordered a small tank in stock on their site for next day delivery. Waited a few days didn’t hear anything. I called and got told the person I needed to speak to wasn’t in. The person in the shop couldn’t help at all. Then got an email a week later saying it would be 2 weeks as they’re not in stock and coming from Germany. I have written several times since and nothing. It’s now three weeks and I’ve requested updated and now a refund as I got the tank elsewhere. Save yourself the drama and heat ache. Their communication is terrible and they claim to have items in stock simply to get the order. They go silent if you ask for a refund. Still waiting.

Avoid this company. They are clearly advertising stuff on there website that they don't have in stock. I ordered some koi food. Money gone, then get a email saying they have no stock. Blaming the supplier for updating there food range. Stuff still being advertise. Take it off your system or put "sold out".

Next day delivery was nearly two weeks late. Despite refusing the order and trying to cancel it it was resent. Lincs Aquatics have now remedied this and given me a full refund. I am happy with the service

Showed in stock so ordered and 2 days later delivered.

Visited the aquatics after we went to the garden centre, it’s a little hidden gem if you are into fish keeping.

The place seems to be going through some changes, but staff are friendly and very knowledgeable!

We brought some fish food to feed the fish which the kids really enjoyed and kept them quiet for 10 mins thinking they was feeding sharks.

Made a purchase from Lincs Aquatics a few weeks ago.

From start to finish they have been amazing! Every email and phone call I have made has felt personal, unlike these automated responses you seem to be getting everywhere now.

They really do put the customer first.

I ordered some tetra pond sticks, had issues make the order online, phoned them up and the chap I spoke to on the phone helped me, and two days later it arrived at my door!

Will be returning!!

Ordered and paid for Oase IceFree Thermo 330 on 1st Sept, item in stock usually despatched within 24 hours is what was stated on their website. Payment was taken.
Close of business next day I get an email "Unfortunately, we are experiencing some technical issue's regarding stock due to a new system the item/s you have ordered is currently out of stock but we do have the following"
They then list two other items that are not suitable - neither have a thermostat so with todays energy costs are not a real alternative.
I called to ask if I could just leave the order in place for when stock does come in and I am told not until next year! Really? Ice prevention devices not available until after winter.
Looking at the reviews on this site for them, it seems their stock system leaves a lot to be desired as well as leaving me out of pocket. I also believe that taking payment for stock you do not have is illegal in the UK although the guy I spoke to with an extremely irritating manor calling me buddy and mate informs me this is quite OK.
Avoid and use a decent supplier - I am going back to pond planet in Middlesborough.

Went into the store Tuesday. The lass on the till was so helpful and helped us decide on a water feature for our garden. The stock level was checked at the distribution warehouse and delivery confirmed for Saturday to Northampton.
Was contacted on Friday to confirm delivery and given an approximate delivery time. Arrived as and when promised and now installed as centrepiece in back garden.
Excellent service and a great customer experience.
Well done all at Lincs Aquatics

A case of sod's law: everything that could go wrong, did go wrong. Original delivery was a week late, then after prompting several times it arrived but not to my door as promised. The cabinet collapsed twice and the replacement parts were sent to the billing not the shipping address. Eventually they offered a full replacement but my god, what a shambles. If they refunded my wasted time as well then I would be a rich man.

I placed an order over the weekend and they just cancelled and refunded it, without any explanation at all. I won’t be using these again!

Seems a bit of a joke set up. Website showed items in stock so I ordered. Next thing I get an email saying none in stock but would be week after. Chased it the week after, no reply to two emails. Then I get a message to say they havent got item and issue a refund notice.

This place needs to get a grip. Clearly they have no idea what their stock levels are compared to whats showing on website.

Communication is poor too.

just returned from the alford store and amazed how bad the marine side is looking cyano and hair agae all over the fish stock tanks and as for the coral display tanks what corals they had were dieing or dead apart from the mass of xenia thats taken over, really looks like the lizard snakes and spiders are now more important, was a long time customer but this last trip did it for me over the years quality has gone

Great company, called me to finalise order, delivered well packaged and fast, thanks

Absolutely fantastic service. I was looking for a BioOrb so phoned them up. As a complete beginner they helped me choose everything I needed and gave me really good advice. Everything arrived well packaged and as described and very promptly. Nothing was too much trouble. Competitively priced. I certainly would recommend them.