Lloydnorthtynesidebmw Avis 

Genuinely the most disgusting and disappointing experience of our car buying history , we purchase around 2 cars every 2 years from various places , bmw silverlink have been used by us 5 times in the past 9 years , never had an issue till recently, was made a deal on a 2nd hand car for my wife as a cheaper run about, but bare in mind it was only 2 years old, the car when delivered was absolutely hammered, dents, chips, smelly interior and issues with the engine, we expressed our disappointment, to which they wouldn't help, we then fought hammer and tongue to return it to them to which they eventually accepted on the pretence that we got a new car, we took a new(forecourt/display) car from them which we were told we were getting a good deal, 3 years on we've checked the cars value and its now £3800 under whats left to pay on it, weve placed a 13k deposit on it and been paying 400 quid a month , to me this is daylight robbery, we will never use them again and we are advising others and friend's to do the same, the fact that they wouldn't even clear the ballance so we can purchase a new car from them tells me all I need to know about this terrible place

Sent my car in to be looked at as I purchased it from a Lloyds dealership and this particular one is my local garage.

I have the BMW warranty and have had a friction scraping noise coming from the rear since I bought the car in august, The workshop manager heard this noise on 2 road tests, He agreed and said it is definitely a fault on the car.

After replacing all the discs and pads the noise is still there, after the 4th visit I have been palmed off by the dealership!

I was given no explanation just handed the keys by a random person, They have now told me the tyres are at fault, But have done nothing about it! They then told BMW complaints it is nothing and it is the road I am driving on! WTF

Absolute bullshit! The car blatantly has a fault.

Nobody communicates to each other in the dealership, they don’t return calls, I get random calls saying car is ready to collect when I had the car already! The place is chaos and unorganised. I was given an electric courtesy car which had 50% battery and I don’t even have a charge point!

Honestly do not go to this dealership it is a shambles!

SALES DEPARTMENT AND SERVICE DEPARTMENT After Purchasing a new bmw x1 from bmw north Tyneside [silverlink] I had problems with the dash cam they fitted the wrong dash cam so they changed it but getting error messages saying please check that the dash cam as been installed correctly also got problems with head lights and tail lights steaming up I have sent emails had a reply saying they will get technical to look into this still waiting also first time we been out at night with the car my wife opened the glove box no light so when I checked into the glove box there’s a hole for the light but no light wonder if they removed it to fit the dash cam I think they took the glove box out so I have emailed about this too just seems that no one cares

None existing service department - if you make a call then details taken and you might get a call back when they are ready - message service only.

Not what I would expect from a premium car supplier. Message to myself - buy your next BMW elsewhere.