Loganair Avis 

Flight from Newquay to Manchester cancelled 3 hours after shceduled departure time on 12/10/25. This resulted in a 6 hour taxi jouney that got me bakc to Manchester at 2.00 am the following morning 9 hours late.
The 2nd leg of this flight (Mcr to Aberdeen) operated and I suspect the Mcr leg was sacrificed as the crew time would have expired and they needed the aircraft back in Aberdeen for the following day. I have asked Loganair to comment on this and also explain why the plane was delayed 3 hours leaving Aberdeen on the outward journey.
I asked for a response to these questions when I submitted my compensation claim on 28/10. Despite calling them (they "cant" put me through to the compensation team) and e mailing for updates they have failed to reply. They ask for 28 days to respond and it now well over that timeframe.
I have referred this to CAA as Loganair arent signed up to a dispute resolution service

Terrible experience from start to finish. The boarding pass provided in the app did not scan, causing a huge amount of stress and embarrassment at airport security. Eventually I was able to get the barcode in an email to work, but only after manually adjusting the brightness on my phone myself. There is a button in the app to say the barcode didn't scan, so clearly this is a known problem, although the button does nothing that I could see. This seems like the most basic thing an airline should be able to do with their app.

Then the flight was called to the gate, then delayed, then cancelled (after the scheduled departing time), and I wasn't able to travel until the next day and I had to pay for a taxi home and then back to the airport again the next day. I missed my parents' wedding anniversary due to this.

I applied for compensation and had to wait for 60 days for even a response. The website stated they aim to respond in 42 days, which is already far too long, but over 8 weeks to respond is appallingly bad customer service. When they finally did reply, I was told in a very brief 5 sentence boilerplate response that because it had been foggy in Birmingham, no compensation would be given. That seems stretching extraordinary circumstances to the point of ludicrousness, especially given that all the surrounding flights before and after mine into Birmingham were all able to land.

Absolutely terrible experience, and I would never fly with this airline again if I had any alternative whatsoever.

Phoned re a query on my ticket. Got all the information i needed and issue resolved straight away. Less than 5 minute on hold and super helpful agent.

Flew with this airline over the weekend and they were fantastic. Flights were on time and on board staff friendly and helpful. We had a problem with our return flight due to a delayed flight from a DIFFERENT airline, resulting in us missing our connection to the Logan Air flight. It was a stressful time for us due health problems, but when I called Logan Air they couldn’t have been more helpful and I was able to book a flight over the phone for the following day.
HIGHLY RECOMMENDED.

Very poor service all round,
My outbound flight was scheduled to depart at 06:20, yet did not leave until after 08:00, arriving in Southampton after 09:00. This delay caused me to miss critical portions of a work training session. Throughout the delay, communication was wholly inadequate. Ground staff repeatedly stated that departure was “five minutes away” while claiming we were waiting for the captain. After 08:00, passengers were moved onto a bus and left there for over 30 minutes with no explanation. Upon finally boarding the aircraft, the flight crew told us we should not have been sent to the bus at all, as they had explicitly instructed ground staff not to load passengers. This level of disorganisation reflects a serious internal communication failure.

The return flight displayed the same poor standards. Boarding was scheduled for 20:10, yet more than 30 minutes passed with zero updates. Passengers were left without any clarity on timing or cause of delay, creating unnecessary stress and frustration.

Looking at other reviews the responses from logan air lack empathy and pretty much just say our t&c’s mean its fine to be late as long as its under 2 hours and we can move your flight if we wish just read the t&c’s. Feel whoever JH is replying to these comes across as passive aggressive and maybe customer experience training could be provided.

I had issues with my journey due to caring for my terminally father and attending his funeral. The customer service team were outstanding. Kind, helpful, patient and considerate. The flights themselves are also preferable to flying with other airlines like easyjet - good luggage allowances and refreshments as standard. Thank you

I don't know what's happened to this previously great little airline. I've been travelling on Loganair for 10 months since I started a new job. To begin with they were fantastic - easy website, on time flights, pleasant staff. Of late - absolutely dreadful. Constantly changing timetables and flight schedules. And when you phone up - because the website is glitchy and sometimes doesn't let you complete actions online - there is no compassion or care. Usually no-one even bothers to say sorry. I fly nearly every week with this airline and they refused to refund me one flight - after changing it from 4PM to 12.30PM - which I couldn't do. So I rebooked to the 7.55PM and they then changed to 21.20PM - which I couldn't do. I phoned to ask them to refund. Sat there for 20 mins - only to be told that they wouldn't. Utter waste of time. Last night. LM68 was cancelled from Birmingham to Aberdeen. We had to follow some chap around the airport to multiple locations with no information. Some people had an email saying flight cancelled - some did not. The first flight the following day - also cancelled. In the end I decided to drive 8 hours through the night rather than put up with more of this ineptitude service. Come on Loganair - sort yourselves out!

Multiple delays, no 24h helpline, absolutely useless. Left a vulnerable woman stranded. Shame on you you shower.

Flight was delayed twice from NQY to Manchester airport. Arrived at the Manchester airport and waiting for steps to disembark. Delay caused impact to train tickets that was booked to Leeds. Huge inconvenience and cost implications. Airline should start to take some initiatives and work their way to achieving reliability.

Flew with you today from Southampton to Jersey. What a difference! Delayed going out (due to ice on the wing so not your fault) but the pilot personally stood in front of us twice and updated us. Managed to make time up over there and didn't land that late. Coming back we took off EARLY and landed very EARLY. I have NEVER landed on time or earlier from Jersey!!! I was elated. The staff were happy, friendly and welcoming. One guy going over and 2 ladies on the way back. Brilliant service. Also the cost was OVER HALF THE PRICE OF BLUE ISLANDS!!! Honestly ... so happy with the service today. It makes a change to give great feedback. Well done Loganair. Long may it continue 👏👏👏

At Southampton Airport & just bumped of a flight to Edinburgh, we are going to a wedding booked in February and because Loganair only sent one email about checking in to our 83 year old mother in law who is not tech savvy, we were unaware that checking in at the Airport put you at risk of being booted off, we booked via BA so could not check-in on the App, absolutely appalling service by Loganair especially leaving ground staff to sort, I will never book another flight with you or BA, you’ve left the my wife & Mother in law in tears, absolutely disgusting 🥵

Absolutely diabolical. No customer information. I’m at Derry airport and 6.30 flight to Heathrow has been delayed by a full hour. Waiting at departure gate not a member of staff to be seen. No update nothing. I have a connecting flight to Bangkok. NEVER USING THESE ABSOLUTE COWBOYS EVER AGSIN!!!

Customer service is non existent. You inky think Ryanair is bad until you have to deal with this lot. People told at the airport that if they book alternative flights they will be reimbursed for the flights. Most people had to book their own hotels also as it was the last flight home was cancelled. The customer service line offered no help whatsoever but were able to inform me that people wouldn't get reimbursed for alternative travel only the cancelled booking. So if you want service that's worse than Ryanair but flights that are more expensive than ba then book this shower of shite.

Flight was delayed due to a technical problem and after eventually arriving, we were over the 3hrs for a compensation claim. Put the claim in and was informed it would take 28-days to reply, ended up being 55-days, and they informed me that I was not entitled to the claim as per their policy. No explanation given as to why my claim for compensation was declined. I am now having to take this up with the CAA. They are just hoping I give up, but I will see it through out of principle. I put in a complaint via their website, and was informed it would be 42-days before they replied to my complaint. Shockingly bad aftersales care from this airline. I have reduced my flights with them to once a month, so this will cost them over £3k over the year, which is pretty short-sighted for a £220 compensation claim that they are liable for.

Disaster company ! Very unprofessional employe and they did not give me recipe what I pay for luggage. Woman on the deak dont want to give me recipe i pay by card! DISASTER NOT RECCOMENDE

Where to begin, we were meant to get home at 4pm on Monday, we ended up getting back at 1am on the Wednesday. This was back in August, we have been trying since to get compensation from them, only to be told their customer service team is busy, we were last told we should hear back from them by 25th September, it is now the 2nd October, just tried calling their customer service lines again, and their lines are too busy to even add me to the queue - this is the 5th time this has happened.

My bag was lost on arrival at Benbecula airport, I received no PIR form from the desk they told me it would be back in Glasgow. Anytime I phoned to see if my bag had turned up they told me to contact someone else as they didn't have it. I waited 2 and half months before I received a reply that wasn't automated to tell me that my bag was lost.
It has been 3 months and my bag has never appeared I sent them an itemized list of the items in my bag and they offered me 5% of the monetary value in return for losing it.
Would not travel with them again.

March 26 update
I've still not received compensation they advised my case is closed because I didn't want to provide my bank details
I simply asked them to confirm why some compensation wasn't offered
And if when they offered me the poor compensation

Below response is incorrect I never received a PIR form and I have emails from customer service confirming it.
I eventually got them to generate a PIR form after some months because I could not raise a CCA complaint with out it
Very dismissive throughout all my contact with them

First flight with Loganair for some years and with exception of what seemed like a last minute gate change was great! Fiona was a great host, making me feel comfy. The plane wasn't new but appeared to be well maintained and clean. Left on time and arrived early. Looking forward to my next flight!

I’ve started flying London to Dundee to miss out the travel to Edinburgh or Glasgow, it’s expensive hence 4 stars, but I enjoy it, quick direct and no hassle.

I wish I had read reviews before making a booking.

My flight booking was for 13.25 pm, and they have changed it to 8.35am. My travel companion is my elderly mother who cannot manage the early morning start for that flight.

Loganair are refusing a refund because the change is within the 5 hour limit. It is 10minutes less than 5 hours, yes you read that right - just TEN MINUTES !! - and that is what they are using to justify refusing a refund.