Louis Boyd Avis 

Terrible service! I placed and paid for my order, I then got sent the wrong parcel with someone else’s details…. Huge GDPR! I rang up,was advised to send them back via post office 24 hour which I did and now had to ring again as they’ve cancelled my first order!

I had a mixed experience with Louis Boyd. On the positive side, their staff are friendly and helpful, the click & collect service is convenient, and delivery is fast. I also appreciate the discounted prices on items like Diesel Jeans, which arrived as described. However, the lack of response to my inquiry about product authenticity is frustrating, and the packaging could be sturdier. Overall, it's an alright service, but there’s room for improvement. 3 stars.

I buy all my clothes from the Park centre branch, you will not buy from from a better shop. Always willing to help, customer service at its finest.

Highly recommended. I had a small issue with my online order. I contacted the store and they made arrangements to solve it immediately. They were so friendly and helpful. I will definitely be returning.

I ordered a pair of smart work shoes for my husband for Christmas. Thank goodness i sent them directly to the store. I took them to my car top open and check they were ok, and there was a stain on one of the shoes. I took it straight back into the store and they exchanged them. You should make sure your products are perfect before sending them out.

Quick pick-up time & very helpful staff

Excellent amazing

They rang me to tell me a polo I was after was back in stock and at half price ..been shopping at boyds since it opened in the parkcentre many years ago top staff and owners ...

Amazing service. I just want to say how fantastic an experience I have with these guys. I purchased some jeans and make a mistake with the order of which they resolved on the phone immediately and superbly. Unfortunately on receipt of the jeans they did not fit so I had to return them again the credit was issued immediately. Cant recommend these guys highly enough. Superb.

Easy to order from website with fantastic option of picking up from my local shop.
When you do pick up,the very nice shop staff ask if it's all ok and give sound advice how to remedy things. Of course with that type of good customer service, there was no problems at all. Absolutely would highly recommend!

Returns
Returned a parcel to your Rushmere store over 2 weeks ago, when I received my parcel there was no invoice in it, no returns label, sent an email to find out how to return and followed instructions, secured the parcel took it to Rushmere and gave it to girl behind counter she threw it on floor I asked for proof of return and she said newry do that I had another parcel to pick up which I got, have contacted yourself as no refund has been down, they can't find the return, I'm now wanting my refund asap, and feel that the staff in Rushmere are now in spotlight for 2 pair of missing Jean's were have they gone? I feel your returns policy is lacking for the the customer, you should have an invoice in your parcel for returns with a returns label, and you should be given a receipt when you take parcel into store and parcel not thrown on ground, there could be a reasonable reason why my return parcel is lost, but that's up to you as a business to make you policy 100% so products dont go missing, I look forward to my refund being completed asap and also a response from a manager I'm on hols and out of country at moment as soon as I return I will be going into Rushmere and I would like the manager to explain to me what went wrong
Regards
Margaret

I was recently looking for a pair of Lloyd and Pryce boots and the staff member was extremely helpful from start to finish. I got regular updates as to when the item would be available and was even sent a link to that exact item when they came into stock. Could not have been more helpful. Best online service I have ever had. 5 well deserved stars.

Amazing communication, extremely fast delivery , lovely staff

The shop assistant couldn't be more helpful, Kennedy centre

Easy return process ..great in store help in park centre

Staff at Park centre are the best

I used the Louis Boyd contact form to ask about authentification of a Diesel belt, being sold at £49.99, as against £90 on the Diesel Site. Every time I pressed sent there was a message saying "Error Occurred". I also sent an email to their email address shown on their site. Still no reply after 5 days. Highly suspicious! If this site sells authentic items, why couldn't they reassure me.

Good friendly staff

Hassle free order and collection