Love Cuba Avis 

Cuba
Were to start?
We went to Cuba in September with Love Cuba, Laura was very helpful.
Trip criteria – open budget.
Flight to Havana – Dublin - Heathrow-Madrid-Havana, we had a stopover in Madrid on the way out.
When we got ro Havana, waiting for our luggage, we had 2 power cuts which was very frightening as it all was dark. We were very nervous about our bags but eventually the electricity came back and we got our bags.
We had a lovely classic car organised by Love Cuba to collect us, it was a lovely drive.
Hotel in Havana – Iberostar Parque Central.
When we got to the hotel, the receptionist asked us if we want to see the room. The 3 first rooms were musky smelling, the final one we settled for. The breakfast was lovely. Staff nice too. Everything is in dollars or euros. You don’t get good exchange rate in the hotels but you can outside and in restaurants. Tip: take 1 dollar bills for tips as 5 Euros is a big tip, the average wage is 20 euro/dollar a month.
The trip to Vinales was very nice, however, with the lunch with was included with beer or water, we asked for beer but we were told it was not cold but the water was cold! All other drinks that we paid for were cold! Shameful. The trip round Havana was ok, $5 for Coconut water or Coffee. The museums were closed because of power cuts. A lot of begging and poverty, they have nothing poor souls. Also, a divide between people with wealth and those on breadline.
Trying to get a sim card was a job in itself. Get one from the airport.
From Havana we went to Trinidad, the taxi was very comfortable.
Hotel, Mystique la Popa
The hotel was very nice but accessed via a very steep hill! Not for the faint hearted especially in the searing heat! Trinidad was very empty, not many tourists. But we liked it there. The food was very nice Munoz Tapas was very nice indeed.
From Trinidad we went to Varadero
Car picked us up, this by far was the highlight of our trip as the driver was very informative and the tour was fabulous. We stopped for a lovely lunch. We passed beautiful land with red soil all lying idle, heart breaking to see as we are farmers.
Hotel - Royalton Hicacos
This hotel was not a 5 star hotel by any means. Might have been once upon a time but not now. We found out that we could have upgraded to Diamond Club. But considering having told Love Cuba that our budget was open, we were not openly recommended this. But the 2 other we met, they were recommended this. Yes, it was in the small print but we didn’t see it. On the second day there, I went to the bar to order a Prosecco, the barman put one in front of me, I was just about to take it and shouted at me!!!!! Imagine. Apparently, it was for someone else. If you don’t have dollars in your hand for tip, they will not serve you. After couple of episodes like this, I complained to the Manager, who upgraded us to the Diamond Club. It really made a difference as the staff in there were so nice. I did email Laura in UK about the problems we were having, she passed that on the local rep who was very nice. I asked for Mohito few times, but they didn’t have mint! However, you could get it on the beach club for Diamond members. Don’t understand this at all. We had an epidemic of mosquitoes which made our lives a misery but that wasn’t the hotels fault.
All in all, would we go there again? No! This is our personal experience there. Other people love it there.

Booking with them was very easy , non pushy and very patient, looking forward to the trip ! Liam and Hannah very very nice to deal with

just booked a holiday with Liam . Excellent service and great communication . Very excited to go and see cuba after this booking experience which was completely stress free . Thanks Liam

The experience of dealing with the company from initial enquiry on line and then with phone conversations was very positive. The lady was very pleasant and very helpful with a good knowledge of the location we were interested in. Quotes were sent quickly, very detailed and very favourable. The booking was swift and simply. It was a pleasure dealing with this company.

Well organised tour, good accommodation and trips, and good advice from the team in the UK, especially regarding spending money in Cuba (which is different from almost anywhere else).

Very good experience with Liam who has worked well in tailoring the holiday to our preferences. His advice and guidance has been invaluable. We are yet to take our holiday, so cannot comment on that.

Liam was everything you want a Travel Professional to be. He made the whole booking experience really easy and took onboard my requests working within budget.
Utilising his own knowledge and experience he also added his own recommendations once we were there which was a lovely touch.

As usual great service, very professional,knowledgeable and extremely helpful.

A swift and friendly service and no question too much trouble and answered quickly! Great tips shared to avoid any travel headaches and an excellent e-VISA service provided!

Shyama was amazing, she explained everything so that I could get the best experience whilst taking care of my mobility issues. Gave good advise about visits which would be easy for me to access and helped choose a suitable hotel. Nothing seemed too much bother for her. Excellent service

Alexandra was extremly nice , she knew her stuff & im pleased I had her deal with me Thank you

Representative had comprehensive knowledge of the country and helped us to book a two centre holiday to cater for our range of interests.

From start to finish it was so easy we was look after and everything was explained,we would definitely recommend.

Very easy to deal with. Fast responses to queries. Simple process.

Super Helpful!

From the start to the end, Charmaine was was very professional in how when taking the necessary details, but made it feel more like having a conversation with a friend.

Thanks to the experience & her knowledge of Cuba the whole booking experience was simple, but fully explained in detail.

Even though it's a few months before we travel, I am already thinking of our next trip to the south of the island which I will be booking through Love Cuba again!

We were looking for a holiday to Cuba and after being let down by another company we decided to try Love Holidays, we had not heard of them before so was a bit unsure, however after talking with Liam and discussing our requirements I am pleased to say we have booked a trip with them, our requirements took us away from their standard itinerary part the way through the trip, Liam said it was not a problem and very quickly was able to rearrange the itinerary to suit our requirements, we are now looking forward to hopefully what will be a great trip.

Alexandera, was so knowledgeable, and sent lots of tips and suggestions.

Very easy to get quotes change and book holiday but I will say this ask me after my holiday it's definitely reasonable price hopefully it lives up to my anticipation as been on my list for years