Loyaltyous Avis 17

I placed an order with this sham of a company on 27/04/26 and had to contact them two weeks later to try and find out what was going on with my order. From the very start it was just waffle, them trying to justify why they hadn't given me a tracking number or even a courier name. It is now 27/05/26 and still no sign of the product.

This is one of the last replies I got from them on 19/05/26, trying to justify not giving me a refund.

"Why I suggest you accept the package:
To avoid loss: If you refuse to accept the package, the carrier will still charge the original shipping fee, and our system will automatically deduct this fee from any possible refund.
To avoid waiting: Forced returns can take 30-45 days to clear customs. This time it will freeze your money.
I truly believe you'll love it once you see it in person—it's one of our best-selling products for a reason. To avoid these additional hassles and losses, please consider accepting the order."

Thank goodness I payed by Paypal as they have found in my favour and issued me a refund. Thank you Paypal.

Loyaltyous appears to be a company specializing in producing flashy junk that doesn't work. I sent emails back and forth with them for a month before they accepted my refund request for a sad $12 on a $60 purchase. Then, they purposefully delayed or "aren't able" to process the refund they promise me. Then they claimed I never bought a product from them - their only support option, an email address, has an automatic response: "According to your email address, we have detected that you did not place an order in our online shop. Could you please check your order details again? We are afraid that you may reach out to the wrong company and the wrong person." Even when I reply to their original email confirming my order, I get this same response.

These guys are liars and thieves. The way to be helpful is to close them down. I sent them proof that they messed up my order and they still refused to correct it. They actually lied and said they sent the correct items and offered $6.00 compensation. They claim all returns need to go back to China even thought the items shipped from New Jersey or Utah. These people are criminals and should not be allowed to be in business. Find the like items elsewhere. I gave 1 star because 0 stars is not an option!

I have had a very bad experience with this item from all the points of view:
the DELIVERY, the ITEM itself, the SUPPORT
- DELIVERY: I ordered the item in November to get it by Christmas but it took more than 1,5 months and eventually arrived after Christmas
- ITEM: when the item arrived it was completely broken in pieces (the packaging is very poor) and then I asked SUPPORT for a replacement
- SUPPORT: Support requested some evidences about the broken item and after a while decided to send another Magic Crystal Ball. The second item took another month and arrived apparently in good condition. However when I tried to switch it ON, it did not work as expected (despite it was fully charged). I could not upload any picture or video to the item so it was completely useless!! When I asked to receive another item, Support declined my request and offer a compensation of 4 USD dollars (for an item that I paid more than 40 USD dollars)!!! SIMPLY OFFENSIVE

Ordered voltage regulator compatible with Milwaukee M18 battery, received a cheap charging station instead.Customer services said I ordered wrong item even though I supplied image of the original order.For weeks I have been trying to get my money back, they keep passing blame to me and have only offered to return 10 dollars so far.Please stay well clear of this company it’s an absolute scam!!!

Item delivered didn't work. They originally offered a $4 refund on a $46 item.

Don't believe their return policy posted on their website, they will not follow through. I quoted it to the customer service representative and was offered a $12 refund so that I can "keep my existing product" that never worked.

Please be wary when purchasing from this site.

DO NOT BUY FROM THIS COMPANY!!!! I would give ZERO stars if I could. I ordered two orbs for $65. They took more than two months to arrive, said they were coming from china, but actually came from California. And they DO NOT WORK. Customer service is not responsive and refuses to refund me. Do not waste your money!

Bought two of the video orb decorations.
Took over three weeks to arrive.
One didn't work at all, and the other broke after two days.
They offered a £5 refund on a £49 purchase, or demanded I return both faulty items to China and pay full shipping myself.

After almost 8 weeks my item actually arrived. It was 2 of those image orbs. Neither of them worked, they would briefly turn on and wouldn't play any of the video or images. The company offered a 11 dollar refund and said returns would be too expensive. No support at all when I kept asking them. Definitely a scam DO NOT buy anything from this site.

Piece of garbage…. Arrived broken, this company offered me $4 back from $49 purchase. Big rip off. Be warned.

I’ll add my story to those here. I spend $180 on two 3 packs. I was so excited to have a fun and thoughtful gift. But after 6 weeks it finally arrived from Chicago (they say it was sent from China?) the Crystal Orbs were defective and 1 wouldn’t even turn on. None of them would connect with any of the 5 different computers I tried (Mac and PC) or the multiple phones.
The company offered me $4 restitution and I refused. When I went through PayPal their answer was to have me ship it back to China (which would cost me$300) I’m asking PayPal to let me ship it to Chicago (since that’s where it came from) but I assume I’ll have to eat the cost and I’m out my Christmas presents to my loved ones.

Do NOT buy from these scam artists! It took them 2 months to get my order to me and, when they arrived, they were defective! They then offered to give me $14.00 USD back......on a $75. purchase!? Buy from Amazon, Costco, or a good mom and pop store but DO NOT BUY from this company!

DO NOT BUY THEY DONT WORK. Scam site, will do everything to not give you refund and paypal isnt making it any easier.

After long wait they sent non-working product, their customer service is some cheap AI completely ignoring your issue and just offering small compensation.
This whole shop is a scam, be careful!

Waited 2 months for my movie orbs, when i finally got them, one wasent working and the other one came without cable...
I tried to argue but they are not listening, told me i could get a 8 dollar gift card. But still no working product.
Send several videos and explanations, they ignore it and now they stopped answering me altogether. Horrible service! Dont waste your time here.

Kannst vergessen. Wochen für den Versand. Dann funktioniert das Teil nicht und der Verkäufer druckst per Mail rum und will mir nur einen Bruchteil des überteuerten Kaufpreises zurückerstatten.

Lasst lieber die Finger weg.

15 Tage nach Bestellung noch immer keine Information dass etwas versendet wurde. Schon 2x mit Verkäufer Kontakt aufgenommen. Ich wurde immer wieder vertröstet und um Verzeihung bzw. Verständnis gebeten. Ich habe leider keines mehr. Diese unternehmen ist nicht seriös und ein reiner scam. Anders kann man es nicht bezeichnen. Dabei wollte ich für Weihnachten nur so angepriesene Erinnerungsbälle kaufen. Selber schuld auf so eine Seite hereingefallen zu sein. Aber bitte machen sie es keinesfalls nach!