Luxe Pods Avis 

Honestly I want to love them they’re affordable but the month it took to get here was absurd and now 2 weeks of use and the right pod shuts off and on all the time for no reason even in the charger

One side of the earbud barley has little to no sound I got them a few days ago and I think I may return them its super frustrating especially when I am only able to use one earbud I feel like it came used because when i ordered it it came scratched up and at 32% both headphones dead i wouldn't recommend buying these

My rating will change if I get a callbacks ordered on the 4th and still have not shipped listed expected date listed is 16th-24th. Had I been aware of long delay would have ordered elsewhere as big expense since I am starting new business as previously biz closed do to covid.

Total scam! I ordered my luxe pods on December 16th, 2020. After repeated emails of asking for my tracking number, order number all I get are late responses that don’t offer resolutions. It gets one star, because they don’t allow zero on this platform. DO NOT ORDER FROM THIS COMPANY....THIS IS A SCAM!

Biggest scam.
If you spent money on these, you over paid and you got scammed by marketing, likely on social media.
You can buy the same ones on Alibaba for $5-6 dollars, just go to Alibaba.com and type earphones. You can get 10 for the price of one from Luxepod...how do you think they are doing it?
Everything about their business and platform is to pray on the weak through false advertising.

I love these Things!
I love that you can pause, replay, and skip songs, by simply tapping on the buds. Great sound, stays in my ear.

Had to wait for mine but after they shipped my order, it arrived within 5 days! They said they had to wait for their stocks at their US warehouse so they now have a fast shipping. Worth the wait❤️

The wost place to buy they give you date when is arriving to item was supposed to arrive but the only they do give excuses when you want to cancel they said they o ready shipping but is not true they not even give to the mail they make you waiting for long time they bunch of lies I wont buy with this company any more. They are full of bs

Luxe pods is a scam. I ordered 6 weeks ago, no pods. Repeated e-mails go unanswered. Voicemail goes to a Google customer. Press one for sales goes to a "false account." The website is deceptively sophisticated and convincing. I rarely get scammed. Congratulations Luxe-pods.

I purchased these pods on Dec 6. Today is Jan 27 and I am still waiting . Terrible service. No compensation for delay. Everytime customer service emails they say "they are being processed now in our warehouse . They will be shipped next week."

I ordered ear pods over in December 2020 as of today still no ear pods. The first request I sent for a refund/cancellation was answered two days later with a request to be patient. My second request to cancel the ear pod order was answered three days later with a response “I hope you’re having a great day! Orders are sent directly to our shipping partners who process orders as soon as they receive them and we are charged right away.

Because of this, cancelling orders after placing them is not possible if they have already been processed, packaged or dispatched.
I have looked into our system and your order has been processed and awaiting shipment. You can rest assured that your order will be with you soon.

Thank you

Regards,
Verna”. What type of scam is this? I will be contacting the BBB.

I didn’t even want to give 1 star!! After you’ve paid, your status stays in “order placed” you call to follow up and you’re met with a Google voicemail, they don’t return customer service email requests, I wish that I had seen these reviews before I gave them my money! I’m out of $80 for 2pairs! This place is definitely a scam and EVERYONE CAN’T BE LYING!! Scratch a lie, FIND A THIEF! I’m going back to my trusted bank to get my money back.

***THE REVIEWS STATING GOOD THINGS all speak of Quality of product and how great the customers service is***it is OBVIOUS FAKE REVIEWS being POSTED to lure people IN****
It was a week afterwards that I received a notification of a refund from the company. It looks like after getting the BBB involved they decided to refund my money. Where's the compensation for holding my money for ear buds for over 3 weeks? I won't hold my breath for that.************************
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 881742.
Correspondence regarding this complaint will be emailed to : *******************
Please print a copy of this for your records.

Filed on : January 20 2021

Filed by :
William Johnson
PO Box 121782
Arlington TX 76012

Filed against :
Luxe Pods
801 S Olive St
Los Angeles CA 90014-3010

Complaint Description:
I placed an order and they will not deliver or even start the process to deliver the items. They have outright stolen 80.00 from me. I ordered Ear Bud style ear pods from them 2 sets with warranty on them. They have not even shipped the items and keep sending emails saying "due to COVID they are trying to catch up next week" only they keep sending this every week for 3 weeks. They never sent my ear buds and I had to file a complaint through the BBB before they refunded my money. That is not a good thing at all.

Your Desired Resolution:
I want my money back. I will go through my bank if I have to but, would like to give them the chance to do the right thing and maybe warn others about their website so others do not go through the same process I had to.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.

Good quality for a cheap price. My husband really liked them.

It does take them about 24 hours to reply, but the customer service are very helpful and accommodating.

Read the reviews before you deal with this company wish I did. You place an order and it sits in “ordered” status. You reach out to the company they never respond unless you threaten to leave a bad review then you get a generic response. I would suggest some different headphones that will actually ship out when they say they will and actually respond to your inquiries. Now I just want my money back from this fraudulent company.

When you put them back in the case, sometimes they automatically turn off and sometime they don't. I have problems getting them to pair with my ipad and stay connected.

I ordered back in early December 2020 have yet to receive my order. Company advised its because of holiday shipping back log. Very disappointed no number to call just email contact

First off, I love the design of these headphones. The carrying case is nice and small, charges the headphones when you're on the go, and has a great magnetic feature that pulls the headphones into the case properly to charge. One odd thing is that the right earbud goes on the left and vice versa. The battery life and range is pretty good too. The sound quality is pretty good for the price point - clear and crisp.

I placed and paid for my order on December 6. I have inquired on the status at least four times. No one has responded, I have not recieved the product and of course, you have my payment. So disgusted, I will never order from this company again.

HORRID EXPERIENCE with this company!!!!
DONT BUY!
They only offer refunds within 30 days of purchase EVEN IF THIS PRODUCT BREAKS DOWN..the normal 1 year receipt warranty doesn't apply to this company apparently.
After I sent around 10 emails repeatedly stating the set have broken & wont pair up, then suddenly do pair up, then again stop pairing (clearly faulty).....I just had a scripted reply (30 days only) with no consideration that the pods are faulty.

DONT BUY THIERS..get a pair from AMAZON at least you have a solid business that will listen to your issues and not repeat a scripted response in their favour...
All this stress for wasn't worth the cheap price!!!

THANKS MISSY who ever you really are!