Luxuryegyptianlinens Avis 

The sheets that I purchased are disgustingly rough and feel like burlap. I emailed the company when I took them out of the package and wanted to process a return. They were extremely rude, telling me that "everyone" knows that you have to wash Egyptian cotton sheets numerous time to achieve softness. Well, I did just that, and if anything they feel more disgusting. I contacted them again via email, and they suggested washing in one cup of baking soda and a half cup of vinegar. I asked if I was still dissatisfied, would I be able to return them. CRICKETS!!! I haven't heard one word back from them. Their customer service is HORRIBLE, and I don't think they allow returns for any reason. Do not buy anything from these people.

Easy to order, great quality of sheets and very personable and prompt customer service! Will order again from LuxuryEgyptianLinens.

Their customer service is great, very polite, professional and fast.

Excellent customer service. Mark was very helpful with the comforter return and processed the refund quickly. I absolutely LOVE their 800 count cotton sheets! Quality material and the first deep pocket sheets to fit my bed. I highly recommend their business.

I recieved a comforter from my daughter as a Christmas gift. I found it was damaged when I opened it.
I reported it and in less than a week they sent me a brand comforter for replacement! Thanks again Luxury Egyptian Linens!!

I love the fast turnaround time I got my purchase. My husband and I have been sleeping much better with our down comforter. No more pulling the covers off each other lol. I would love another color. Thank you
Also the price is worth it.
Very good value
We are so happy with this comforter
Pittman’s
Florida

I purchased two bed sheet sets that arrived in damaged packaging and did not appear to match the product description.
When I attempted to return the items, I experienced repeated delays and inconsistent information. After initiating a dispute with my credit card company, I was eventually issued a return label and returned all items. The company later claimed that one set was not returned, which is incorrect. I have proof of shipment and correspondence supporting the full return.
I also attempted to leave a review but found that customer feedback appears to be company controlled, limiting the ability to post a balanced or critical review.
Based on my experience, I would not recommend this company.

I ordered the wrong color sheets and they respectfully responded to my request and made sure to send me the color I meant to order. Very respectful and great quality sheets

I am so happy to have found LEL. They did not pop up right away in my Google research on sheets and comforters and I feel lucky to have spotted them when they did. Their products are great and affordable. I am so happy and comfortable in my bed! Plus customer service is
excellent. I bought for myself and liked the products so much I bought everything again for my daughter for Christmas.

I received great customer service. I had an issue with the wrong sheets being sent to me. I threw them into the washer before I realized they weren't the ones I ordered. I offered 50% of the cost of the set I wanted, being that I couldn't return the first set, and they shipped them out right away. Most appreciated.

⭐☆☆☆☆ — Extremely Disappointed: Order Delayed, No Support, No Resolution
Order #: 123867
Order Date: Tuesday, December 2, 2025
I placed an order for luxury linens on December 2nd, expecting fast delivery and reliable customer service. Instead, I have received no product, no meaningful updates, and absolutely no customer support to resolve the issue.
The most frustrating part: I attempted to resolve this directly, but I received no clear status, no timeline, and no accountability from the company. I have also tried to involve my credit card company, and the dispute process has been equally exhausting.
This was a simple order. It should not take this much effort to get a product delivered — or even to get a straight answer. At this point, the entire situation feels avoidable, unprofessional, and deeply frustrating.
I am posting this review so other customers are aware of the lack of transparency and responsiveness. I am still hoping this company will resolve the matter, and I will update this review if they do. Until then, I cannot recommend them.

Excellent product with high quality finish. Very warm for those cold nights. Recommended to all interested.

I had an incredibly positive experience with Luxury Egyptian linens. I had ordered something bu accident and the customer service representative was extremely helpful and made the process as easy as it could be. Mark, the service representative went out of his way to work with me. I will order from this company in the future and tell all mu friends that they should go to this company for their needs.

The customer service was better than most I've ever had. I work in a customer service role and have do so for over 20 years. Amazing people here and very above board.

Excellent customer service. Same day response, so helpful and kind. I was so happy to be able to support a small family business. Great overall satisfaction.

I LOVE my new comforter, it’s very fluffy and cozy!!! I highly recommend ⭐️⭐️⭐️⭐️⭐️

I received a wonderful product at what I consider a very good price. This company packed and shipped my comforter very well. I could track the shipment and I received it promptly. Throughout the ordering process I received excellent customer service. I would definitely buy from this company again. Thank you Luxury Egyptian Lines, it has been a pleasure doing business with you.

Mark answered my messages in record time!!Thanks Mark for your prompt service!

I love this company and their products and customer service. We ordered a comforter and it was too warm for our environment. I reached out to the customer service and they immediately exchanged it for a perfect lighter weight comforter. Their prices are reasonable, their quality is superior and their customer service is unmatched. If you have any issues, contact them diirectly and they will always put the customer first. I highly highly recommend them! And if you want a lighter weight comforter for warm climates, please request! They know exactly what to do! I give not 5 but 10 stars!