I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Lisez les avis des autres
Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... Voir plus
L'entreprise a répondu
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... Voir plus
L'entreprise a répondu
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... Voir plus
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À propos de l'entreprise
- Entreprise de télécommunications
- Service de cloud computing
- Service de stockage en nuage (cloud storage)
- Fournisseur d'accès Internet
- Service internet et téléphone
À propos de Convergence Group (Wireless) Networks Limited
Écrit par l'entreprise
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthCoordonnées de contact
Turing House, Archway 5, M15 5RL, Manchester, Royaume-Uni
- 0808 253 6562
- sales@m247.com
- www.m247.com
4,8
Excellent
388 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I reported an issue with one of our…
I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
23 mars 2026
Avis spontané
Always on the ball helping to get a fix…
Always on the ball helping to get a fix in place. Chasing and patient and knowledgeable.
11 mars 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Noel,
Thank you for taking the time to share your feedback.
It’s wonderful to know that you had a positive experience with our Support team!
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing M247!
Best regards, M247
M247 is the best service for Satellite…
M247 is the best service for Satellite Internet due to good connectivity and support
27 février 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi,
Thank you for your kind feedback.
We're delighted to hear that you've had such a positive experience with our satellite internet service and that our connectivity and support have met your expectations. Providing reliable service and helpful customer support is something we work hard to deliver for all of our customers.
We truly appreciate you taking the time to share your experience with M247.
Best regards, M247
M247 Customer Services Advisor & Experience
The M247 Customer Services Advisor Rachael was absolutely amazing in assisting on a lengthy and complex Billing query which went of for several months back and forth. Rachael addressed the issues before they escalated further shows that a company truly cares about their customer satisfaction. Rachael handled the case very professionally, further investigated and always provided detailed and precise information, nothing was too much of a trouble or an issue for Rachael. We were also kept informed of the progress at every stage from start to finish and resolved everything in a timely manner with a positive resolution. All responses and communication received from Rachael were always greeted both in a friendly and business manner, it was truly very welcoming to receive such a great Customer Service experience. Rachael is a true professional, a very polite and courteous individual which any Customer Services facing organisation would be proud to have. Thank you
17 février 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi,
Thank you ever so much for taking the time to share such detailed and positive feedback.
We’re delighted to hear about your experience with Rachael and that she was able to support you throughout what sounds like a complex billing query. Providing clear communication, thorough investigation, and keeping customers informed every step of the way is exactly the level of service we aim to deliver, so it’s fantastic to know Rachael demonstrated this so well.
Your kind words about her professionalism, patience, and dedication will certainly be shared with her and the wider team. Feedback like this means a great deal to us and helps recognise the hard work our colleagues put into supporting our customers.
Thank you again for your comments and for choosing M247.
Best regards, M247
Answered all my technical questions…
Answered all my technical questions promptly and accurately.
9 février 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Gary,
Thank you for taking the time to share your experience.
It’s wonderful to know that your technical questions were answered both promptly and accurately!
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing M247.
Best regards, M247
Worked along side Ranim who was great
Worked along side Ranim who was great, helpful and informative. There were a few partners involved but Ranim kept on top of things ensuring communication is prompt. It was a pleasure working with Ranim. Highly recommend him as a project manager / coordinator
22 décembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Saj,
Thank you for sharing your recent experience with M247. It’s fantastic to hear that your experience with Ranim was such a positive one and it’s great to know that his communication skills made a real difference.
Thank you once again for choosing M247 and if you need any further assistance, please don’t hesitate to get in touch.
Best regards, M247
M247 Fantastic support as always—reliable
Fantastic support as always—reliable, committed, and truly helpful. A big thank‑you to Cade for managing my ticket with great care and dedication.
30 janvier 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Mladen,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear about your positive experience with M247 and our NOC Engineer, Cade.
It’s wonderful to know that Cade's expertise and support made such a difference in meeting your needs. We especially appreciate your comments about the team's reliability.
Feedback like yours reminds us why we are passionate about delivering exceptional service every day. We’ll be sure to pass your kind words on to Cade and the wider team.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
I dealt with Ranim for our business…
I dealt with Ranim for our business internet. There were many bottlenecks getting this over the line, but they were handled professionally.
26 janvier 2026
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Tom,
Thank you for taking the time to share your experience with our Delivery Coordinator, Ranim. We really appreciate your feedback!
We are thrilled to hear that you experienced professional customer service and we’ll be sure to pass your feedback along.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing M247.
Best regards, M247
Réponse : Convergence Group (Wireless) Networks Limited
Hi Stephen,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear about your positive experience with M247.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Réponse : Convergence Group (Wireless) Networks Limited
Hi Hamed,
Thank you for sharing your recent experience with M247. We truly appreciate your feedback.
It’s fantastic to hear that your experience with our service was such a positive one and that our Support team met your expectations.
Thank you once again for choosing M247.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards, M247
M24/7 worked well - As always
M24/7 worked well, so easy to report issues.
Our no connection problem was resolved within hours
17 décembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Chris,
Thank you for taking the time to share your experience with our Support team.
We are thrilled to hear that your connection problem was resolved quickly and efficiently. Feedback like yours truly highlights the impact of their hard work and dedication!
If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Best regards, M247
The support team are always extra…
The support team are always extra patient and resolve the tickets professionally for us, very happy to recommend M247
10 décembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Pete,
Thank you for taking the time to share your fantastic feedback! We are delighted to hear that you are very happy to recommend M247. We’ll be sure to pass your kind words on to the Engineer who dealt with your case and the wider Support team.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thank you for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Fast, first fix response from Cade
I had an issue that was initially affecting one site and Cade resolved the issue quickly and without fuss. Following this, I decided to be cheeky and asked him to check a few other sites, he did so again, fixed them where there were issues, and solved a big headache for me in a small amount of time.
A great experience working with Cade, an asset to the company
4 décembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Ste,
Thank you for sharing your recent experience with Cade in our Support team.
It’s fantastic to hear that your experience with Cade was such a positive one and it’s great to know our team’s proactive, solution-focused approach made a real difference.
Hearing that Cade went above and beyond is exactly the kind of outcome we strive for.
We truly appreciate your thoughtful feedback and thank you once again for choosing M247.
If you need any further assistance, please don’t hesitate to get in touch.
Best regards, M247
This is one of the worst suppliers ever…
This is one of the worst suppliers ever in our experience. They were forced on us by the landlord of a service office. Their prices are twice the going rate in the market. For example, their prices from five years ago are double our prices in the new office we moved to where a different supplier is serving the office. The new supplier is even delivering better speed. We complained to them and they took three months to get back to us. When the landlord evicted all tenants from the tower block to convert the office block to flats, they still wanted to charge us despite having a force majeure clause. When we showed them the clauses in the contract, they started to pass us from a customer service person to another and then to the commercial team and then started to blame each other and created a big mess for ourselves. Their invoicing is also not transparent and not trackable (lacks details as to which services we are being charged). I think the whole company is a front company for large asset owners and they just do not know what customer service is or what market rates are as they are getting the work and customers without any effort.
19 novembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi F Maida,
Thank you for sharing your feedback on Trustpilot. We appreciate you bringing these concerns to our attention.
We understand that clear communication, along with timely responses and resolutions, is essential, and we take your feedback very seriously.
Our Senior Customer Advisor is personally reviewing your case and will be in touch with you directly to discuss it further.
We remain committed to improving our service and restoring your trust.
Kind regards, M247
M247 was quick to deal with the wifi…
M247 was quick to deal with the wifi issue.
29 octobre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Ronaldo,
Thank you for taking the time to share your feedback! We are delighted to hear about your positive experience with M247 and our Noc Engineer, Bashiru.
We especially appreciate your comments regarding how quickly we resolved the issue and we’ll be sure to pass your kind words on to Bashiru and the wider team.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thank you once again for choosing M247. We truly value your trust and partnership.
Kind regards, M247
Speedy response
Speedy response, updates throughout, always a great service
16 octobre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Kevan,
Thank you so much for taking the time to share your feedback! We are happy to hear that you’ve had such a positive experience with our Connect Support team and our Network Engineer, Isiaka Bashiru.
It’s fantastic to know you’ve been impressed with our speedy responses, regular updates, and consistently great service, that’s exactly what we strive for every day!
We’ll make sure your kind words are shared with Isiaka and the whole team. Feedback like yours truly inspires us to keep delivering the best possible service and support.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We are always happy to help.
Kind regards, M247
Great support
Saad Divelli has always been super helpful for supporting us on site with our network configuration requirements. Great service, couldn't do it without him.
15 octobre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Dan,
Thank you so much for sharing your fantastic feedback! We are thrilled to hear about your positive experience with M247 and our Senior Network Engineer, Saad Divelli.
It’s great to know that Saad’s expertise and support have made such a difference in meeting your on-site network configuration needs. Your comments about his helpfulness and dedication mean a great deal to us. We couldn’t agree more that he’s a star!
Feedback like yours reminds us exactly why we do what we do. We’ll be sure to share your kind comments with Saad and the team.
If there’s ever anything else we can assist with, please don’t hesitate to get in touch.
Thank you once again for choosing M247. We truly appreciate your continued trust and partnership.
Kind regards, M247
Credit to your company
The gent who visited my business to carry out the work..Callus Graton was very professional and courteous throughout his visit...explained everything and then asked if he could help in any other way before he finished....very impressed
6 octobre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Joe,
Thank you so much for your fantastic feedback! We are really pleased to hear you had such a positive experience with M247, and especially with Callum, our Field Engineer.
It’s great to hear that Callum was professional, courteous, and thorough, taking the time to explain everything and even checking if he could help further before finishing.
Your recognition of his efforts means a lot, and we have passed your kind words on to him.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Thanks again for choosing M247 and for taking the time to share your experience.
Best regards, M247
Réponse : Convergence Group (Wireless) Networks Limited
Thank you for taking the time to share your feedback and your positive experience with M247. We are delighted to hear that our prompt responses and regular updates have made a positive difference for you.
If there’s anything more we can do to support you, please don’t hesitate to get in touch.
We truly appreciate you choosing M247!
Kind regards, M247
Great technician visit yesterday from…
Great technician visit yesterday from M247. Callum Gratton and Joe O'Leary were in our store in Chester to run a data cable. Professional, unobtrusive and incredibly swift and clean workers. Thank you for respecting our working day!
4 septembre 2025
Avis spontané
Réponse : Convergence Group (Wireless) Networks Limited
Hi Mathew,
Thank you for taking the time to share your experience with our Field Engineers, Callum and Joe. We really appreciate your kind words!
We are thrilled to hear that their visit to your Chester store went smoothly. It’s wonderful to know that Callum and Joe were professional, efficient, and respectful of your working day while running the data cable.
We’ll be sure to share your feedback with them. It means a lot to hear their efforts recognised.
If there’s anything else we can help you with, please don’t hesitate to reach out.
Thanks again for choosing M247.
Best regards, M247
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