Mac4sale Avis 

Very comparative prices an huge range of products. My item was delayed and received 6 months extra warranty. Happy Customer.

Bought a case for my iPad Mini that appeared to be a genuine Apple case from the pictures. It took a week to arrive (despite the company charging £10 for DPD Next Day and then shipping via Evri), and now it's here it's a cheap knock-off case that looks nothing like what I ordered. No response from the company yet, but disappointed to say the least.

Don't waste your time and money on that scam. After 6 working days after making an order, I contacted them several times - email - unresponsive, phone - unresponsive I called 10 times, online chat - they replied that my order was going to be sent out 4 days later after 6 working days they said they would dispatch, contacted them on the day and got a response that it's still under processing and will be dispatched between 2-3 days!! JOKE! Don't bother buying from them, they were already reported as fraud to my bank.

Great item and service thanks 👍MFS1000010490

Awful company.
I ordered an Apple keyboard last Monday and after chasing them consistently I was informed that the item would be dispatched on Friday and I would receive tracking info.
Nothing has come from this firm and no tracking details.
I am sure this is a scam
I have reported them to clearpay and to my bank as a fraudulent transaction.
ABSOLUTE DISGRACE

Great service from start to finish and responded to my queries very quickly. The Mac I bought is excellent quality and great value for money

Long delivery (around 2 weeks), but item arrived in good condition, with charging leads and ear buds. Satisfied with the product - good value for money.

Mac4Sale is outright refusing to return my money.

They didn't have the product and had to cancel my order on November 20th. Since then, it's been a daily barrage of lies, with promises of deadlines that they repeatedly fail to meet.

They assured me a refund to my credit card by December 7th, but all I've received since then are more lies.

I just want the damn refund on my credit card. I've had enough of their deceitful tactics.

They're attempting to pocket money for a product they never had the decency to deliver.

Save yourselves the trouble and steer clear of this store—they're nothing but crooks.

RFB2000002048
This company was recommended to me so I felt confident I would have a good experience. Following my on line order on 3/11/23 I emailed Mac4sale to ask if they would start the guarantee on my refurb machine from Xmas day rather than the purchase date, 3/11/23. I received an immediate reply stating they would be happy to do this, acknowledging this was a Xmas gift. Every communication I had was taken seriously and respectfully by Mac4sale. Although I had to wait just over 3 weeks for my order I was thanked for my patience and I believe the company did everything they could to get my order completed as soon as possible. I would recommend Mac4sale to others and am impressed with the way they have conducted themselves.

Despite the prompt postage claims on mac4sale website, my laptop was not posted until I started to flex my consumer rights. They would reply to my emails, but not actually post the item. When it finally arrived the laptop looked good, but was on, with the wheel of doom still spinning. Fingers crossed it works 😬

Great communication and a real sense that they want to give the best products and service to their customers.

I ordered 2 products from this company. They had a next day delivery but a processing time of 4 days. It took over 3 weeks from placing the order to actually receiving the products. I actually thought I had been scammed, made worse by the fact that they had the worst communication of any company I've used. I sent several emails and made several phone calls. All of which were unanswered. The end result was we contacting the financial ombudsman to question the validity of the order and the company itself. The positive is that I finally received the products. The negative is that I no longer need them as I had to purchase them elsewhere as I needed them for a birthday. Your communication as a company is terrible.

Awful company. iPad broke within a few months. Sent it back under guarantee to be told that it was tampered with and cost £300 to fix. Then had to fight to get it back. Gone to another company to get it fixed now and we can’t because it has been locked in the mac4sale login. The good news is that we can use this in small claims court to get a full refund. We tried to call the tech desk but there is no one on it you can only speak to someone in the shop who just repeats the same stuff. Please avoid otherwise you will lose alot of money.

I ordered an iPad keyboard from Mac4sale. The keyboard was delivered within 2 weeks and was in excellent condition and works well. The company didn’t reply to my email enquiry about the status of my order or answer their phone when I called but the item was delivered a few days later so I was satisfied with the overall experience.

Complete scam!!
Ordered a macbook, never got delievered, asked for a refund, been given a complete run around!!
No other option than to go to small claims court as they are not willing to refund me!!

Good quality, arrived on time, work great - superb service.

Ordered a mac, delivery took well over a month even with constant communication. I even tried to cancel the order at the 4 week mark but they ignored me and sent it anyway. Once it had arrived it was locked to another users apple ID, returned well over a month ago now and still waiting for the refund.

I ordered a laptop and decided I didn't want it. I had a few initial communication issues with Mac4Sale with them not refunding on the day they said they would, but in the end, they did refund me about a week after I asked them to. They were always courteous.

Thank you to customer care Alaina, Amanda, Sarah and others for trying to get my laptop resolved. There are always problems and it is how a company deals with them that makes the difference.

I am still looking forward to getting my laptop which will be soon I hope...

29/04/2023 I "purchased" a Refurbished Apple Macbook Pro 13.3/i7-6920HQ/16GB RAM/256GB SSD/460 4GB/15"/A (Late 2016) Silver computer online from Mac4Sales. Affordable price, I'm in the middle of college and I was looking for an inexpensive computer for studying. The order number is MFS1000009941. Delivery time 3-5 days. I paid £335 on the Newpay instalment scheme. That is, I have started the instalment scheme. After a few days of silence I became concerned, the shop did not respond and finally after many reminders I found out that the order was cancelled and a refund would be made within 14 days. Generally communication with them is very difficult. They do not respond to emails, the supposed active chat actually serves to bouncing the customer off the door. The computer is not there and it never will be, I am waiting for a possible money return which should be around 6 June. In the meantime ( I am stupid because I should have done it earlier) I read the reviews of the shop and my heart stopped. I don't know what to do. I am not a millionaire. I buy a lot online and this is my first experience. So disastrous. I reported them to Action Fraud. And to the National Fraud Intelligence Bureau (NFIB) and several other governmental organisations. Another day on chat with their "consultant" and another wasted day and more promises. That the transfer had already been sent, that everything was taken care of from their side. I feel this is another wool over the eyes. Avoid this "shop" like the fire. Strangely enough I can't get proof of the transfer either. Talking like a wall. I don't know whether I'm talking to a resident of a special care home or a "pseudo-consultant" of Claire, Fatima etc. These seem to be the ones they "employ" a lot. Every now and then I speak to someone else. For a company in a barracks, I think they have a Customer Center at least like Microsoft. I'm not done with them yet. And I won't. I will leave the rubble of this pseudo company. I advise against it no less and I advise against it again. And again. I advise against it no less and I advise against it again. Avoid this shop and someone should do away with them once and for all. We say no to scammers.

Examples of answers:
"but no need to worry i have told my manager and your refund will be with you soon"
"i understand that you are feeling frustrated and i apologize for the inconvenience that you have faced. your refund is in mid process as we have contacted your payment method and it will transferred to you in the upcoming week"
"the refund will be with you soon as it is cleared at our end"
"it is not the company's policy. just be assured that you will receive the refund as we have cleared it at our end."
"We have cleared the refund from our side the rest is up to your bank. It may take a few days for the money to reach your bank account. As takes 5–10 business days for funds to settle."
etc.

I also don't understand how credit organisations can work with such 'shops' Do they completely fail to check these fake companies? If Newpay had not approved my loan today I would be sleeping soundly. Also a shame and it was the last time I used their services.

08 June 2023

After a long battle, the money was returned. My nerves are shattered. I won no less. I will not recommend this shop even to my greatest enemy. Just avoid mac4sale. There are a million other more professional places where you can buy used apple equipment. Where the customer is treated like a guest. And if you have already stepped into this mess don't give up.