Macandmacinteriors Avis 4

So sorry for all those who have lost financially and spiritually with this company.

I had problems with them back in 2009 and shared my concerns with trading standards who were unable to do anything at the time.

If it helps in any way I am happy to share my experience with this timeline and hope that it assists in some small way:-

Dear Paul,

Thank you for your email and proof of credit which I have safely received this evening.

I had hoped to speak with you in a civilised fashion when I called your office today however, your short and somewhat hostile tone came as quite a surprise. Paul, I don’t hold you personally responsible for this debacle, I think it is more indicative of poor staff training and customer care skills that seem to let your organisation down. To highlight what a customer sees of Mac and Mac I have put together this brief timeline of our experience with this order:-
Mac and Mac Interiors Order

TIMELINE
20/12/08 Order placed and full payment made to Mac and Mac interiors. Delivery expected week commencing 19th January to week commencing 26th January at the latest i.e.4/6 weeks.
30/01/09 My wife telephoned Mac and Mac to chase the order and was promised a call back with a progress report. No call came.
02/02/09 My wife telephoned Mac and Mac and was told the order was on it’s way and to expect a telephone call to arrange delivery by no later than Friday 6th February. No call came.
06/02/09 My wife telephoned Mac and Mac to establish what was happening with our order. She spoke with Luke who informed her that the warehouse team were ‘at lunch’ but promised her a call back that very afternoon. No call came.
09/02/09 I called Mac and Mac and spoke with Luke. I was told the furniture was due to be delivered shortly and to expect a call back that afternoon to arrange a convenient time. No call came.
10/02/09 I called Mac and Mac and asked to speak with the most senior member of staff and was put through to John Ryder. John apologised that so many calls had not been returned but would look into this poor customer service personally. He also suggested that my order had been ‘damaged’ in transit and Mac and Mac may not be able to deliver. He promised to establish the facts and call me back that afternoon without fail. No call came.
11/02/09 I called Mac and Mac and spoke with John Ryder. He said he was unable to call me back the previous day as he was feeling unwell.
11/02/09 I called Mac and Mac and insisted on talking with the Managing Director Owen Mackrell (sp). Owen assured me my furniture was safe and would be delivered by Friday 20th February. He apologised but said he would call me personally week commencing 16th February with an update. No call came.
19/02/09 I endeavoured to call Owen and left messages at the Mac and Mac office with Ben. I also used Owen’s mobile number which did not answer and latterly resorted to sending him a text message. Again no call back was received from Owen.

Paul, honestly what am I to think of Mac and Mac?

The icing on the cake came this afternoon. After personal assurances from both yourself and Kieran that delivery would take place on Thursday 26th February your drivers appeared on Wednesday 25th, a day early, just as my wife was leaving for the hairdressers!

I have a days holiday booked with my employer for tomorrow, the agreed delivery date. I did this specifically as I was keen to assist and guide your delivery men not through the front door of our house but through the double French doors at the back. Alas, this will not take place.

When I spoke with Owen (11/02/09) he kindly offered compensation which I would be happy to accept. I believe this amount should be commensurate with the following:-

10 weeks interest on the sum of £1360 at Barclaycards standard interest rate.
Numerous home and mobile telephone calls to your showroom and Owen’s mobile telephone.
The cancellation fee for my wife’s hairdressers appointment.
I (one) days leave which I am now unable to cancel.
The opportunity cost of sourcing similar furniture from other suppliers at SALE prices in December.
Distress.

I will happily review any offer of compensation (without prejudice) from Owen at my leisure and hope we can bring this matter to an agreeable conclusion.

The most appalling business i have ever dealt with. AVOID AVOID AVOID

1. Ordered Calligaris table 3/1/13 - told 6-8 week delivery
2. Message left Mid Dec telling us table had failed manufacture and we now wouldn't get it until after xmas when the factory re-opened,
3. Started digging and found numerous poor reviews (bit late I know)
4. Emailed manufacturer who confirmed no such issue and they were waiting Mac & Mac to organise logistics and "resources", which I assume is payment
5. Discovered Mac & Mac is the trading name of LCC Contract furniture, who as of the 1st Nov went into a Company Voluntary Agreement, owing over a £1m to suppliers and HMRC. You can get a copy via companies house. The director was MRs Emma Mackrell
6. A new company LCC Retail was formed in June, The Director is Mr Owen Arthur Mackrell
7. Im no expert but looks like the LCC Contract Furniture will go under and they will/have moved to LCC Retail
8. Phone Customer Service and said I wanted a refund as they clearly had no intention of supplying the table and had taken my money with fraudulently (in my opinion). The guy was called Kieron - described very accurately as patronising
9. Was told I could have a refund and they would confirm in writing and it would take 3 days.
10. Waited 3 days - no confirmation, no refund - called again this time Kieron told me it would be 30 days. But then he checked and told me the refund had been "processed" and that he would email and confirm - he didn't.
11. Went into the showroom on 22/12 and insisted on a refund and watched them do it on the chip and pin device. They don't like this kind of conversation in front of potential customers.
12. Refund in my bank account ... phew

New information..1. The Directors Owen and Emma MAckrell (of Hayling Island) are also directors of a registered business in Ireland. Watch out my irish friends ...

Marlow-Davies Limited was set up on Thu the 17th of Feb 2011 in Kinsale Co. Cork. Their current status is Normal. The company's current directors Owen MacKrell and Emma MacKrell have been the director of 0 other Irish companies between them. According to our records, Marlow-Davies Limited has not had judgments registered against it for Bad Debts in the past 6 years. Marlow-Davies Limited has 2 shareholders.

Company takes money but doesn't deliver

Every time you call they say they only just got an update from supplier and going to be another 6 weeks...etc etc

When I pushed for a refund it was only after the CC company was involved that they actioned.

Ended up ordering from a compeitor who then delivered next day.

I ordered 4 dining chairs from macandmac. They looked to be good quality at a reasonable price. Iwas prepared to wait for some time but after 12 weeks I was fed up, especially as macandmac had not offered any explanation for such a long wait. A phone call resulted in a specific date by which delivery would be made. It passed with no sign of the chairs. An irate e-mail produced a promise of an urgent investigation and and a response within a day or so. Nothing, of course, and I am still waiting. My next move is to demand the return of my money. I will never use this company again. .