Macy's Avis 2 978

Service provided by Zamil at Tysons corner VA in fine jewelry is amazing. Every time he goes above and beyond.
Thank you

I am a Macys charge customer and have been one for more than 25 years. Last week I placed an order for dresses I needed for an event. I received emails from Macy's stating that my order would arrived by March 6, 2026. It was to be delivered by Door Dash. On March 6, it did not come. When I attempted to track it using the tracking number provided, the date was changed to March 7, 2026. When I called Macy's and spoke to their customer service, I was informed that the email stating that the order would be delivered on March 6, 2026 was a computer generated email. (This was the 2nd explanation. )The first explanation was that I had not been sent an email giving me a date for the item to arrive. When I told the representative that I could forward her the email, she then changed and said it was computer generated. The representative told me that MAYBE I would get my orders by March 12, "but they could not be sure. The tracking information is slow to update and then when it does it is not accurate. The additional insult is that Macy's has no email customer service address to express these kind of concerns so posting these experiences on a public site is the only option a Macy's customer has,

Never again, Macy’s ! The company’s shipping, e-commerce service, and communication with the customer were all terrible in my experience. I waited patiently for my order which the site indicated would arrive well before my event. Tracking never updated, items never arrived, I was never notified so that I could potentially go get a replacement for what I needed. I was STILL CHARGED for this nonexistent item! If you’re going to summarily cancel my order, please have the decency to cancel the charge. I had to check my credit card for charges, & go through multiple rounds with a bot to acquire a refund. What a hassle- for nothing.

I ordered two sets of size full color silver sheets. Macy's sent me two sets size queen color white sheets. I returned the sheets, the exact same sheets I was sent. Macy's sent the sheets back and says they don't carry the product they sent me. Calls to customer service completely unhelpful. Macy's ripped me off, I will never shop with them again.

Iveta Humphrey is an amazing Counter Manager. She helped & attended our needs. Thank you for taking such good care of us.

Update: recieved Reund for express ship. Item/diamonds Very cloudy. Earring back doesn't even fit 1 of the studs. A clearance sticker was fixed on item. Do.Not.Buy.
Have not received item yet. Made order2.25.25. Paid $15 for express shipping (within 2 days) going on 6 days, no item delivered. This was a bday gift.

I made a payment on my account and they say they didn't get in and they added a late fee on my account. I had to go through a lot it was stressful what Macy's did.I know that I mail my payment and always pay on time.

A cashier named Sony at the Ridgedale Macy’s gave me excellent customer service when I was buying pillows recently. She was top notch in helping me find the items and price I was looking for. I will return because of her. I hope she sees this. She did great work!

Alicia from Valentino gave great customer service and was very helpful. She gave me so many different choices and helped me find what I was looking for. She even gave me her card to call if I needed any refills! She's amazing

Horrible.. Just horrible... I had three orders back-to-back. The first two got cancelled because of my credit card - they thought it was a fraud because of the amount, so yeah, it was not a cheap order. The problem was solved (so I thought) on the third attempt because the order appeared in my bank account, but not in my Macy's account. The first two are available as cancelled, but the third was not seen. When I called the customer service about it, they repeated the same thing like a parrot, "I can only see two cancelled orders". I called my bank, and they said they cannot do anything but shared a transaction provision code. When I told this to customer service, they repeated the same sentence and said they couldn't do anything with the code, and that the bank would get me my money back. If the bank says they see the transaction as successful, how can that money come back to me? I called them twice, and those minutes were the most wasteful time I had. Their system made this mistake, and they did nothing to solve it, and repeated the same useless things. Just a bunch of incompetent people, honestly.

Horrible customer service!!
Macy's has not created management to address the customer's complaint. It is extremely difficult to get results. Not a customer friendly department store. Thats the reason that their stock is trading at $22 and Dillards at $599. They will have one less customer and continues to bankruptcy. I have written to their board because the issues I had. No answers. You should send your complaint to them too and may eventually get an answers as they see more and more complaints.

Macy's needs to stop buying their clothes from China!!! I am going on cruise in a couple weeks and had to buy a couple new women clothing items. I bought a casual sun dress and had to order a bathing suit since it is still winter in VA. I noticed the dress already raveling threads and seams before wash, and the bathing suit is sewed with uneven seams, the top is for a triple D in size 8 and the fabric quality is thin and cheap. I bought a good bathing suit from Macy's about 8 years ago and it was very well made and lasted for several years. I am so disgusted with Macy's. In my opinion, they are no longer a high end department store, they are now a high price Walmart.

Macy's delayed my delivery and then pretended like everything was fine and just to be patient. Their customer service didn't even bother to alleviate my frustration. Meanwhile, the same perfume is readily available at their competitor, Nordstrom. Doesn't look like they care about staying around...

Looks like I am having the same experience as everyone else. Ordered in the store and told I would have purchase w/i 7 days. Store clerk lied. While checking online tried to communicate with “bot”, but they hung up on me. Tried calling 1800 number, but ended up with someone who only handle “online” purchases. Now I remember why I do not shop at macys anymore. Terrible customer service.

Macy’s loves to market itself as the place where you’ll find everything you never knew you needed—apparently, including a deeply flawed customer support infrastructure.

After more than 20 years as a loyal Platinum customer, during which I’ve spent thousands of dollars on everything from furniture and clothing to gifts, jewelry, bedding, and fragrance, I can say with confidence that I will never shop at Macy’s again.

Yesterday, I spent over an hour researching down comforters, made my selections, and placed two orders. This morning, I received an email informing me that both orders had been canceled. When I called customer service to find out why, I was told—without explanation—that I am no longer allowed to shop online and must make purchases in-store instead.

After pressing for answers, I was vaguely told there was a “verification issue,” but no one could explain what that meant or why it was happening. This is despite the fact that I have excellent credit, no history of fraud, always pay my balance in advance, and even currently have a credit balance on my account—which I’ve now requested to be refunded by check, as I have no intention of using it at Macy’s.

For context, AI-backed research confirms that many Macy’s customers report similar experiences. Orders are frequently canceled shortly after placement—often due to automated fraud flags or system glitches—even when items remain listed as available online. Reviews on Trustpilot and discussions on Reddit consistently highlight customer service’s inability to resolve these issues or provide meaningful explanations.

In short: long-standing loyalty, perfect payment history, and significant spending apparently count for very little when Macy’s systems decide otherwise.

Poor unprofessional service

Macy’s owes me a refund for an item returned and has repeatedly ignored my request for the refund.

Macy's blames the lack of refund on a third party vendor they ordered the items through.

They even had the nerve to tell me I had to call the vendor to resolve the issue!!!!

I bought the items from Macy's. I paid Macy's. Macy’s owes me my refund!!!!

I returned two identical bracelets of poor quality in a package with a Macy’s label.

Macy’s approved both returns.

Both were returned.

Only one was refunded.

This is not my first experience fighting to get a refund from Macy’s for an item returned my mail - I have the US tracking slip too -.

I’ve been a Macy’s customer for decades.

Based on this repeat bad experience getting a refund due to me I intend to share my bad reviews across any platform I can find to warn people about my experience with Macy’s.

They owe me my refund for the second returned bracelet and ignore my messages.

That’s not customer service. That’s theft.

I have made six calls at least and spent hours trying to deliver this.

And they owe me an apology.

Macy's is a horrible on- line mess! Be aware! I was a customer for Many years with a platinum card, during Christmas I spent over $ 300.00 now they sent me a gold card due to that am not spending enough! How is this allowed on Macy's which had a great reputation yrs ago!! I purchased a pair of boots for $71 00 dollars re2 weeks ago...now they are down to $56.97 cents they refuse to give me a price adjustment!! Horrible company MACY'S. Don't recommend this rip off company!!!

If I could give zero stars I would, but it won't let me...
I will NEVER shop here again. Spent over 5hrs (no joke) on multiple calls with folks from customer service, credit dept, account management, digital services, and 'supervisors' just to attempt to purchase a suit for my 13yr old son and have Macy's honor a sale price and discount from using their credit card.

Everything that everyone told me was untrue, either outright lies or incompetence and often conflicted with what the previous person told me (everything is fixed, we have inventory, we'll call you back, we can place that order and honor the discount, and on and on).

Multiple calls all with people that were VERY hard to understand and did not listen (or understand) much of what I said, and on the final call literally spoke to 5 different people none of which could actually address the issue or even seem to comprehend what the issue was.

They kept repeating back the problem, but never an actual solution or any options to resolve the issue. I actually presented 3-4 potential ways to handle it, but they either could not comprehend or chose not to...

It's very obvious to see why they continue to close stores, lose customers, lose sales and revenue, lose trust, receive poor customer reviews, and will most likely be out of business within the next few years.

Absolutely horribly managed fiasco of a 'business'...

Recently I had a wonderful shopping experience at North Park Mall Macy’s. I needed a dress for a special event. I met Gregory in the Dress Department. He was very friendly and helpful. I was able to find the perfect dress!
I went to the shoe department and met Toric who helped me find the right shoes for my dress. Very helpful, patient , and friendly.
Went to the women’s fragrance department where I met Miss Crissie! Beautiful inside and out. She helped me find a wonderful fragrance that I was interested in but didn’t know the name. I went home very happy!