Malpasfarmshop Avis 

Réponse de Malpasfarmshop

17 juin 2026

Thank you so much for your wonderful review and for your continued support of Malpas Farm Shop.

It’s fantastic to hear that both you and your neighbour were pleased with your orders. We’re delighted that the steaks arrived quickly, were well packaged, and lived up to your expectations. It’s especially lovely to hear that the feather steaks were a hit and that your furry family members enjoyed their hearts, liver and marrowbone boats from our pet range.

Recommendations from existing customers are one of the greatest compliments we can receive, so we’re particularly pleased that your neighbour was impressed with both the quality of the products and the delivery service.

Thank you again for taking the time to share your experience. We genuinely appreciate your loyalty and look forward to serving both you and your neighbour again very soon.

Réponse de Malpasfarmshop

17 juin 2026

Thank you for taking the time to leave your review.

We’re pleased to hear that your delivery experience was a positive one, but we’re genuinely sorry to learn that you were disappointed with the steaks you received.

We take product quality extremely seriously and always encourage customers to contact us directly if they have any concerns regarding products they have received. Having reviewed our records, we cannot find any correspondence from you regarding this order, which unfortunately means we were not given the opportunity to investigate the issue or put things right for you.

As a family-run butcher, we stand behind the quality of our products and would always welcome the opportunity to review any concerns, whether that involves discussing preparation and cooking methods, examining photographs, or investigating a potential issue with a particular cut or batch.

Whilst we’re disappointed to read of your experience, we would still be happy to hear from you if you would like to discuss the matter further.

Réponse de Malpasfarmshop

17 juin 2026

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that you were pleasantly surprised by the quality of the 20oz Malpas Sirloin Steaks and that you found them succulent, flavoursome, and excellent value for money. A little fat on a sirloin is perfectly natural and plays an important role in delivering the flavour and juiciness that makes the cut so popular.

It’s also great to know that your order arrived promptly and that the packaging met your expectations.

We really appreciate your feedback and hope to have the pleasure of serving you again soon.

Réponse de Malpasfarmshop

17 juin 2026

Thank you for taking the time to leave your review.

We’re very sorry to hear that your experience did not meet your expectations, particularly with one of our most popular steak offers.

We take feedback regarding both product quality and butchery standards very seriously. Whilst steak weights are supplied within the advertised weight ranges, we’re disappointed to hear that you were unhappy with both the appearance and flavour of the steaks you received.

Having reviewed our records, we cannot find any correspondence from you regarding these concerns. We always encourage customers to contact us directly if they have any issues with products they receive, as this gives us the opportunity to investigate, discuss the matter with our butchery team, review photographs where appropriate, and work towards a resolution. Unfortunately, without hearing from you directly, we were not given the opportunity to do so in this instance.

We appreciate you taking the time to share your feedback and will ensure your comments regarding presentation, trimming, and flavour are passed on to our butchers for review.

Réponse de Malpasfarmshop

17 juin 2026

Thank you for taking the time to leave us a review.

We’re delighted to hear that your first experience with our Ribeye steaks was such a positive one and that you found them to be the best you’ve eaten in years. That’s wonderful feedback for our butchery team, who take great pride in sourcing and preparing high quality beef.

It’s also great to know that you were pleased with the service you received.

Thank you for choosing Malpas Farm Shop. We very much appreciate your custom and look forward to serving you again soon.

Réponse de Malpasfarmshop

17 juin 2026

Thank you so much for your kind words and for your continued support.

Reviews like yours mean a great deal to our entire team. We’re delighted to hear that you were pleased with both the quality of the meat and the service you received. Providing helpful advice, friendly support, and prompt dispatch is exactly what we strive for, so it’s wonderful to know that this has been your experience time and time again.

Thank you also for your recommendation. The support of loyal customers such as yourself is what enables independent family businesses like ours to continue doing what we love.

We look forward to serving you again very soon.

Réponse de Malpasfarmshop

17 juin 2026

Thank you for taking the time to leave us such a lovely review.

We’re delighted to hear that your order arrived promptly and that you were kept informed throughout the delivery process. It’s also wonderful to know that the meat was exactly as described and that you found it both tasty and enjoyable.

Thank you for your kind words and for choosing Malpas Farm Shop. We’re thrilled that you’re happy with your experience and look forward to serving you again in the future.

Réponse de Malpasfarmshop

17 juin 2026

Thank you so much for your fantastic review and for your continued support.

We’re delighted to hear that both you and your friends have been enjoying our products and that your recent order was such a success. The 42oz Goliath Tomahawk certainly makes an impression, and it’s wonderful to know that the rump steaks, club steaks, and garlic and herb chicken drumsticks all lived up to expectations as well.

Providing top quality meat and great value is what we strive for, so receiving feedback like yours means a great deal to our entire team.

Thank you again for your kind words. We look forward to welcoming you back for your next order and helping to fill a few more barbecues and dinner tables along the way!

Réponse de Malpasfarmshop

17 juin 2026

Thank you for your wonderful review and for your continued custom.

We’re delighted to hear that every aspect of your experience with us, from the ordering process through to delivery and, of course, the products themselves, has been first class. Consistency is something we work very hard to achieve, so it’s particularly rewarding to receive feedback like yours.

Thank you also for your recommendation. The support of returning customers means a great deal to our family business and is never taken for granted.

We look forward to serving you again soon.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for another fantastic review and for your continued support.

We’re thrilled to hear that the BBQ pork chops have been such a hit. There’s nothing better than serving great food to friends and hearing their surprise at both the quality and value for money.

It’s also great to hear that they worked so well in the Ninja grill. They are a fantastic piece of kit aren't they! I have one, and I love it! Pork chops can be absolutely superb when cooked properly, and it sounds like you’ve got the method nailed.

Thank you for recommending us so highly. Reviews like yours mean a great deal to our team, and we’re delighted that we’ve earned a place in your freezer and on your barbecue. We look forward to supplying many more delicious meals in the future.

Réponse de Malpasfarmshop

6 juin 2026

Thank you so much for your wonderful review.

We’re delighted to hear that you enjoyed the steaks and that they rank amongst the best you’ve had. We work hard to source and prepare the very best meat possible, so it’s fantastic to know that the quality, flavour and eating experience lived up to expectations.

We’re also pleased that your order arrived quickly and in perfect condition. Our team takes great care with both the preparation and packaging of every parcel, so your feedback means a great deal to us.

Thank you again for taking the time to share your experience and for recommending us to others. We truly appreciate your support and look forward to serving you again soon.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for such a fantastic review.

You’ve almost got us reaching for the frying pan after reading that description. The fillet tail strips with butter, black pepper, Dijon mustard and a touch of cream sound absolutely superb.

We’re delighted to hear that you’ve been pleased with the quality, value and reliability of the service you’ve received. One of our core aims is to make exceptional quality beef accessible and affordable for families, so it’s especially pleasing to hear that you were able to feed eight people generous portions for such incredible value.

Thank you for your continued support and for taking the time to share your cooking inspiration. Reviews like yours mean a great deal to our team and help other customers discover what can be achieved with quality ingredients and a little culinary creativity.

We look forward to serving you again soon.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for your fantastic review.

Short, simple, and exactly what we love to hear. We’re absolutely delighted that you enjoyed your steak and found it to be the best you’ve ever had.

“Melt in the mouth” is one of the highest compliments a steak can receive, and we’ll be sure to pass your kind comments on to the team.

Thank you for choosing us, and we look forward to helping you enjoy many more outstanding steaks in the future.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for your review.

We’re delighted to hear that you enjoyed your ribeye and found it nice and tender. A great ribeye should deliver plenty of flavour along with that beautiful tenderness, so it’s wonderful to know it hit the mark.

Thank you for taking the time to leave your feedback. We really appreciate your support and look forward to serving you again soon.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for taking the time to leave such a detailed review.

We’re delighted to hear that your parcel arrived exactly when expected and that it reached you in perfect condition. Our team puts a great deal of care into packaging every order to ensure it remains cold and protected throughout its journey, so it’s particularly pleasing to hear that the ice packs were still partially frozen on arrival.

We’re also pleased that everything was as ordered and that the meat met your expectations on first inspection. We take great pride in the quality of our products, so it’s wonderful to hear that it looks first class.

Thank you for choosing us and for sharing your experience. We hope you thoroughly enjoy your order and look forward to serving you again in the future.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for your wonderful review.

We’re delighted to hear that you were pleased with both the service and communication. We know that when placing a larger order, confidence in both the products and the people behind them is just as important as the quality of the meat itself.

It’s fantastic to hear that the 500g steak made such a strong first impression. If the rest of the order follows suit, we’re hoping you’ll be more than chuffed by the time you’ve worked your way through it all.

Thank you again for choosing us and for taking the time to share your experience. We hope every item in the box proves just as memorable as that first steak.

Réponse de Malpasfarmshop

6 juin 2026

Thank you for your wonderful review.

We’re delighted to hear that you’ve enjoyed such a wide range of products from us over multiple orders. From tomahawks and ribeyes through to sausages, bacon chops, pork belly and gammon hock, it’s fantastic to know that everything has consistently met your expectations.

Providing excellent quality at fair prices is something we’re passionate about, so it’s especially pleasing to hear that this has come across in your experience with us.

Thank you for your recommendation and for your continued custom. The fact that you keep coming back to us is one of the greatest compliments we can receive. We look forward to supplying many more great meals for you in the future.

Réponse de Malpasfarmshop

28 mai 2026

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with the quality of the meat, the packaging, and the value for money. We put a huge amount of care into making sure orders arrive in excellent condition with proper insulation and cooling, so your comments are greatly appreciated.

It’s also wonderful to hear that you feel the products compare so favourably on both quality and price. Thank you again for your support and we hope to serve you again very soon.

Réponse de Malpasfarmshop

27 mai 2026

Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that both tomahawk steaks were a hit when they were cooked both on the BBQ and over the open fire. They really are fantastic on an open fire aren't they!

It’s great to know our team were able to help with your questions prior to ordering too. The 35oz tomahawks really are incredible centrepiece steaks, and we’re thrilled they delivered on flavour and tenderness for your gathering.

We really appreciate your support and look forward to sending you some more for the next get together.

Réponse de Malpasfarmshop

27 mai 2026

Thank you for taking the time to leave your feedback. We’re very sorry to hear that you were disappointed with your experience.

From time to time, like all retailers, we do unfortunately encounter items going out of stock unexpectedly. Whilst we appreciate this is frustrating, we did immediately process a refund for the unavailable items as soon as your order was dispatched.

In relation to the sirloin steaks, we are genuinely disappointed to hear your comments, as this is a product that receives enormously positive feedback from the vast majority of our customers. We would very much have welcomed the opportunity to discuss your concerns directly and try to resolve the issue for you. However, from what we can see, we haven’t received any direct contact regarding the steaks themselves.

We always encourage open dialogue with our customers because customer satisfaction is extremely important to us. Whilst occasional issues can arise with any company, we are always very keen to investigate concerns and do everything we reasonably can to put matters right.