Marine World Aquatics Avis 

471
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Another 1st class delivery of cleanup crew and frags, I'm never disappointed with marine world aquatics, always well packed and heat pack still warm,all critters in perfect health and condition,I high... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animaux

Informations provenant de diverses sources externes

At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

471 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(471)

84 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Very good service & advice from them…

Very good service & advice from them but i was expecting an adult goby to go with the pistol shrimp/Goby pair.
My own fault for putting it in the aquarium but i had nowhere else to put it
Expensive mistake as I am sure its vanished.

As i cant reply to your reply. I am editing this
The reason i thought it was expensive is because i am 99.9% sure the clown fish caught & ate it. Thats how small it was. So just for a shrimp yes it turned out expensive

20 décembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for your review,most fish are stated adult or junior unless otherwise. Bit unsure to why think it was expensive as we cheapest in Uk,
And I am 100% they will find each other.

Noté 1 sur 5 étoiles

One of the worst customer responses…

One of the worst customer responses from this seller,I have been buying corals and fish quite often from them,the order I placed for Gobi pistol shrimp pair got me a baby goby and an adult shrimp that were totally not compatible,when I raised this with them the response I got was they are a pair and they will be fine.wasted purchase.

10 décembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Really sorry to hear your 2nd order you was not happy with pistol shrimp & Hifin goby.
I can assure you that Hifin Goby and pistol shrimp often form a symbiotic relationship where they work together to survive.

Noté 5 sur 5 étoiles

Excellent healthy fish

Communication could be a little better but the fish turned up healthy and happy. Easy to order website.

5 décembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thankyou for your feedback,
Totally agree with communication we are understaffed and to hire someone would mean increase in prices.
Thanks🐠🐟🐡

Noté 5 sur 5 étoiles

Shrimp/Goby pair

Advice and communication was very good. I decided on a pistol shrimp / goby pair. They were delivered in good health and make a great addition to my reef aquarium.

28 novembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for your Review,🐠🦐

Noté 5 sur 5 étoiles

Good communication

Good communication, fast delivery and very well packed, all fish in good condition.

4 novembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for your Review,
Great you happy with your new additions,
🐠🐟🐡

Noté 5 sur 5 étoiles

Happiest, healthiest fish

Happiest, healthiest marine fish I’ve had. Clown gobies already made a home in my zoas

31 octobre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for your Review
Glad you happy with your 🐟🐠🐡

Noté 5 sur 5 étoiles

Great company - A1 livestock

Great company. Order placed, there was a bit of an issue receiving emails but once received communication the order went smoothly. Livestock arrived in prime condition and very well packaged.

Many thanks. Will order again.

25 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Marine world was excellent

Order was delivered by post and arrived healthy with clear instructions on acclimation of the specimens in my marine aquarium . I had a prompt refund on an item that was unavailable. I have no hesitation in recommending this company.

27 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

They always deliver on time great…

They always deliver on time great service, products I buy and live stock always good. My experience with Marine World Aquatics as always been a very good one.

26 septembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for Review😊

Noté 1 sur 5 étoiles

Really Bad Attitude and Customer Treatment

Really unprofessional response and customer service. I placed an order on the 17th of Sept and emailed them on the 27th as I had not received an update or email notifying me of the order status, was it being processed, was it not received. Here is my email, "Hi, What's the status on this order?
Kind regards Rory"
Here is their the response I received from them. "I’ve canceled order, if you can read website clearly tells you due to nature of items we can take upto 30 days to obtain."

Just a phone call or email would have suiffced saying, Hi, we don't have the item in stock and we are waiting for it to come in. I would have been fine with that.

I can read and I was aware that it could take up to 30 days, I was merely looking for some feedback as to the status and was happy to wait. If this is their idea of customer centric treatment and behaviour, then I wish them all the best for their very bright future.

27 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Well it's always great

Well it's always great, that's the main reason I use them. I've lost 1 fish in an abundance of orders over time. Always quality, healthy fish and corals, great customer service and communication. It's always hastle free with no drama.

20 septembre 2024
Avis spontané
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Réponse de Marine World Aquatics

Thanks for Review

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