MASA Global Avis 

336
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Well to be honest I haven't had the opportunity to use Masa yet ut when my wife and I attended the dinner we felt very informed about everything we were told. And that is why we signed up. And beings... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into this thinking that it was just another sales pitch. The presenter Ron quickly made it real with an outstanding explanation of what it was about and how important it would be to have it in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I called and got ahold of I think it was a Renee, about changing my day to get what I owed from my bank account. And she was really helpful and great for helping me. Really courteous and understanding... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Affordability at monthly rate, I know the cost of 85 mile helicopter trips. The wrong insurance could financially ruin your lifestyle. You never know when you will need emergency flight. Pleasant peop... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

336 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(336)

171 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

5* Highly recommended

I signed up for Masa not 100% knowing I would need the service, however sure enough shortly after enrolling there was a medical incident. The Masa team was so easy to work with and helped me through the process. At the end of the whole process they saved me what would have been a $1000 ambulance bill.

2 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Extreme professionals

Everyone at MASA has been super nice and wonderful to work with very kind. Very thorough. I have not used their services yet. God forbid I ever have to, but I have a piece of mind knowing that they’re there in case I need them. HWS

18 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Smart decision on a great insurance plan

My wife and I discussed opening a MASA plan years ago. After she passed away, I opted to investigate a single plan so my children could effectively deal with any expense related to a future injury home or away that required specialized transportation. This was a smart move on my part and pleased with the presentation by the company representative so there was no hesitation. Thank you!

28 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Masa experience.

My experience was wonderful. This company provides the best service for its customers. To be honest, always be alert for anything that could happen to you, such as an accident, when traveling domestically and abroad. The important thing is to keep your card in your wallet for any emergency.

17 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

I liked Christian and felt confident to…

I liked Christian and felt confident to join MASA. You never know when things can happen. I love Cruises so it is nice to know I and another will be covered in a emergency A

18 août 2025
Avis spontané
Logo de MASA Global

Réponse de MASA Global

Hi there, Theresa! Thank you so much for your kind words! We’re glad to hear that Christian made you feel confident in joining MASA. You’re absolutely right—you never know when the unexpected can happen, and we’re here to make sure you and your loved ones have peace of mind, whether at home or while traveling.

We truly appreciate your trust and are proud to have you as part of the MASA family

Noté 5 sur 5 étoiles

Experience and Expertise

Experience was excellent, services provided are very good no matter where you travel in or out of country. I appreciate the efficient response and glad I am enrolled knowing I and my husband are covered. Having options even though we haven’t needed them yet is security.

27 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Superior Care

Well, Kristi (MASA-reprehensive) came to our house & we had a good conversation, our concerns were, cost per month/yearly, contacts who we call when we use the service, does the protection expire because we had a large transportation billing, will the plan cover us even in our 80s, what if we don't have transportation, can a family member ride along, the list on, Kristi had brochures, paperwork to look over, she was well prepared. So we signed up for a year, we never have regrated taking out the policy. We hope we never need to use the service.

7 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Coverages claimed in the presentation…

Coverages claimed in the presentation were not the same as in the contract we received. Sales Manager promised proof of coverage, took forever, and in the end confirmed that what was said in the presentation was wrong. Still waiting for confirmation of cancellation and refund.

26 août 2025
Avis spontané
Logo de MASA Global

Réponse de MASA Global

We’re truly sorry to hear about the confusion between what was presented and what was included in your contract. Accuracy and clarity are extremely important to us, and we regret that we fell short this time.
We’ve issued a refund to your original payment method, which should appear within 5–7 business days. Please know that we take this feedback seriously and are reinforcing steps to ensure information shared is always clear and correct.
We appreciate the opportunity to address your concerns and hope we can regain your trust in the future.

Noté 5 sur 5 étoiles

Good presentation

Good presentation, just what we needed to travel. I am 85, had my problems, my wife is terrified that we will go on a trip out of the country and I will get sick. This solves some of those problems.

7 août 2025
Avis spontané

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