Masterclass Kitchens® Avis 

Sherborne Kitchens were excellent very professional and made the process very easy .
The kitchen units were excellent.

The paint on the doors and end panels is so thin and in places quite poor quality.
Masterclass have replaced 2 pain defective doors already and a large island end panel is also pretty poor. It looks ok from a distance but cannot really stand upto a pick from a fingernail so I’m not sure how poor it will look after a year or two. I’m quite disappointed by the quality of the paint given the huge price of the kitchen.

I would not buy again I’m afraid.

I love my new Masterclass kitchen designed and fitted by Sherborne Kitchens! I chose Hardwick New Forest with Portland Oak cabinets. The quality is excellent and it looks stunning. Wouldn't hesitate to recommend!

Thank you so much to Cath and Malcolm at Sherborne kitchens for fitting and designing our Masterclass kitchen. We are delighted by the finished look!

I am thrilled with my new kitchen! The cabinets and drawers are all beautifully crafted and a delight to look at and touch! Everything fits perfectly, and the materials are of the highest quality. This is true craftsmanship.

Super happy with the immaculate finish done by Sherborne kitchens.

Thank you so much. Great customer service too, highly recommend

Love my new kitchen and would happily recommend to all friends and family. I've gone for a 2 tone mix of grey and dark blue. The wooden drawers give that feel of luxury.

had a complete rip out and new fitting for my kitchen back in the spring, including new floor and appliances.
masterclass used Sherborne kitchens headed by malcolm helyer and his team.
quality of units and workmanship can not be faulted.
still very happy with result.
would obviously recommend.

Sherborne Kitchens designed and fitted a wonderful kitchen and utility from Masterclass Kitchens, the resulting space being an absolute joy to be in. There were one or two issues with door design change (we had ordered a long time in advance in the post-Covid era) but all was resolved for us to move back in on time to our renovated home, thanks to tireless follow up from Malcolm Heylar of Sherborne Kitchens. I’m still giving 5 stars because a) the kitchen quality is superb value for money and b) dialogue between supplier and trusted fitter allowed for resolution at no cost to the customer in either time or money. Would use again without hesitation.

We have recently just had two Masterclass kitchens fitted into our main kitchen and utility room by Sherborne Kitchens. The quality is outstanding and faultless and the colour choice and designs endless.

We are over the moon with our new kitchen and would highly recommend Sherborne Kitchens and Masterclass Kitchens

Thankyou

Love my Masterclass Kitchen. The units are really strong and the whole look and feel is first class. My favourite units are the pull out bin and the space tower! Would recommend to anyone, you won't be disappointed.

Masterclass provide a simple yet effective service which is supported by a team that are friendly and eager to help. There products are of a high quality and i could not recommend the Masterclass team from Atlantic more!

We’re in love with our Masterclass Kitchen; fabulous quality! We had great service from Joe at Home Sweet Home, from start to finish we had a brilliant experience from both companies. Highly recommend!

Masterclass are suggesting that I pay for replacement unit doors that have been so poorly manufactured that the laminate is becoming detached. This has been an ongoing problem since my kitchen was installed. They even admitted to my installer that they had manufacturing / processing problems.
23/08/2023
After giving the original order number to which they ought to be able to trace the numerous replacements they have supplied so far, a day and a half later complete silence.
29/09/2023
Update response from Masterclass
Hello Paul,



Upon reviewing our records, it is evident that your initial order was fulfilled in November 2015. Subsequently, we executed a replacement of your doors in November 2017, followed by the replacement of an additional 5 doors in February 2018. The remaining frontage drawer fronts, panels, and doors were supplied in December 2019.



We then received a further report of delamination in 2016, but as your doors were outside of the Masterclass Kitchens warranty, these were chargeable.



Our Warranty is clearly stated that from the original order date, the Masterclass Kitchens Warranty is for 6 years, and door replacements are exclusively covered by the manufacturer's 12-month warranty.



Considering the timeframe, your kitchen unfortunately lies beyond the scope of both the Masterclass Kitchens warranty and the manufacturer's 12-month warranty. Consequently, the associated costs for addressing your order are applicable.



Should you wish to obtain a quote for replacement doors, PB Home Solutions will be able to assist you.



Sorry I could not bring better news,

Regards,

My reply
Thank you for your email that just about agrees with my records, so regardless of the fact that you admitted to my installer that you had manufacturing/ processing problems which you attributed to your poor quality shoddy product you still expect me to pay for replacements.

Regards

As you can see I have had a lot of replacements due to poor quality.

04/09/2023
Since I started this review I have learned a few things, Masterclass guarantee their base units and cupboards for 10 years and doors and drawer fronts for 3 years my error was that I didn’t check or find out about these guarantees but then I didn’t expect deterioration so rapidly and frequently.
I just asked my installer to revamp my kitchen he happens to procure and install Masterclass products. The installers planning, project management and and fitting was excellent.
Recently I have looked at three other kitchen providers out of interest, of these three one clearly states on their web site units guaranteed for 25 years and doors and drawer fronts 5 years, one stated units guaranteed for 25 years but didn’t mention doors so in an online chat I was informed 5 years for doors and drawer fronts, the third supplier stated units at 25 years I didn’t ask about doors.
So you can see there is a difference between suppliers,
My suggestion is do your research, look at reviews, ask questions and see if you can talk to other people about their experiences and then make an informed choice then hopefully you will not end up being an unhappy customer like me.

We have just had a Masterclass kitchen installed. It is everything we hoped it to be! High quality, looks great. It's a premium product and we are over the moon with it.

We never really thought we'd go so far as to buy a kitchen at this level of quality but Polo is very persuasive. However, from start to finish this was an entirely new and fantastic experience for us. From the initial consultation with Polo Olivier at masterclass.je, the incredible range and choice of styles and the ongoing design process, everything was thoughtful and patient. At no point were we rushed and absolutely nothing was too much trouble. Our building was an odd shape and we had to make a number of alterations along the way and this was all seamlessly accommodated. The attention to detail and the level of experience brought to bear on the design has been second to none. The quality of the cabinets, doors, fittings and finishes is simply excellent. The smooth operation of the soft close and assisted lifting is outstanding. The finish quality of the doors and the edges is fantastic. The installation went smoothly and the fitters were a pleasure to have around. We're absolutely delighted with the result. There's no doubt this has been a 10/10 experience for us - and that's a first.

We are delighted with our Masterclass Kitchen installed and fitted by Jay from the Hertfordshire Kitchen Company in our new Kitchen/Diner. The design we discussed was quickly emailed to us. The units were delivered on the delivery date given. We chose the H-Line Hampton Silk in Powder Blue with Titanium effect handle rails. From our first visit to the Showroom, Jay answered our questions honestly and thoughtfully which we really appreciated. The Ware Showroom is well laid-out with a lot of the units in situ and Ange helped us choose our two matching ovens. Jay has a relaxed manner, worked hard and cleanly and tidied up well at the end of each day.
He did a great job and it is much appreciated.

We've used Masterclass furniture in our Kitchen, Utility, Home Office and spare bedroom... A great range of options, colours, sizes etc.
Would highly recommend their products and would suggest looking for your local independent retailer who can provide the care and attention it deserves!

My Masterclass kitchen is everything I imagined it would be and more. The quality of the cabinets are in my opinion unrivaled and the solid wood doors with the wood grain visible add a touch of country to an otherwise contemporary scheme.

I can’t believe the amount of weight you can put into the pan drawers with absolutely no impact on the movement what so ever and the piste de resistance has to be the huge corner larder that’s big enough to house our entire food contents.

We had our Masterclass Kitchen installed in Jersey CI and we are very happy with the quality. We had quite a tight budget, but there is no way you could tell as it looks great. I particularly love the cupboards with the white doors and light wood finish interior - it looks really high end.
The only reason I have not given 5/5 is because there was a delay in delivery. Unfortunately everything was sent to Guernsey, rather than Jersey. This had a knock on effect on the fitters, electrician & plumber. But ultimately we are very happy with the end result.