Just had M&P quote and install 2 new doors, a window and upgrade all facias, soffits and gutterings. Had 3 local quotes and M&P were by far the most reasonable. The team doing the work were amazing.... Voir plus
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Invited them to quote for a large conservatory. The guy arrived late but promised a quote within a week. That was two months ago and I have heard not a word since. Waste of space. Update in response... Voir plus
L'entreprise a répondu
We have used Matthew's and Pratt for several things in last few months... Windows, French doors and new front door. We have received excellent service throught. The products and fitters have been outs... Voir plus
Fantastic service from start to finish. From Andrew supplying the quote to the excellent fitting all done within the time frame quoted to a very high standard. We are over the moon with our new window... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Matthews & Peart started as glaziers in Shrewsbury back in 1961. The company was started by Mr Brian Peart & Mr Jim Matthews and was run from premises in Wood Street, Greenfields, Shrewsbury. In 1973 the company moved to Coton HIll Glass Works, Shrewsb...
Coordonnées de contact
Archers Way, Battlefield Enterprise Park, SY1 3GA, Shrewsbury, Royaume-Uni
- 01743 460900
- andy@matthewsandpeart.co.uk
- www.matthewsandpeart.co.uk
4,2
Bien
26 avis
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Don’t waste your time
Invited them to quote for a large conservatory. The guy arrived late but promised a quote within a week. That was two months ago and I have heard not a word since. Waste of space.
Update in response to the company’s answer. While I appreciate that there are issues with COVID, that does not in any way excuse taking over a month (by their own admission) to provide a quote and failing to communicate in any way. Why should I, as a client, be accused of not “chasing” a quote that I had been promised?
Having seen the pathetic second response, I find it difficult to believe that a reputable company just wants to blame everyone else. By their own admission, they failed to do as they had promised or to communicate in any way, but just blame the client for their own shortcomings. I absolutely stand by my initial review. Utterly hopeless.
26 novembre 2020
Avis spontané
Réponse de Matthews & Peart
Good Morning Mr Ramsay,
When writing a review it's important that you are factually correct. Firstly I would like to point out that I was not late for our appointment. I actually knocked on the door several times but resorted to calling you because there was no answer at the door. You said you were decorating so couldn't hear the front door. Secondly, I came to visit you on 27th October 2020 so its been 1 month and not 2 months like you purport in your review.
We are also not a waste of time like you say, we are a family run business that has been running since 1961 and have worked hard to build up a reputation and keep it. During the Covid pandemic, demand has increased exponentially and I believe most firms are in a similar position. We make every effort to provide a quotation within a reasonable amount of time but with people off self isolating this can put additional strain on any small business. I would also add that it would appear from our telephone records that you have not chased the quotation or phoned our office for an update. Instead you resort to writing 1 star reviews.......
Kind Regards
Andrew Dulson
Further reply - so you agree that your initial statement was factually incorrect and that you had not waited 2 months for a quote. Reviews need to be factually correct to be credible and be of any value.
Further reply:- it’s important that people see there are 2 sides to every story when it comes to online reviews. Your initial comments claimed I was late to the appointment and the second that you had waited 2 months for the quote. Both statements have been shown to be incorrect. There has been no blame as you say, I am merely ensuring that you post factually correct information which you have failed to do.
Wouldn’t use again
Poor communication throughout process and very poor standard of finish.
23 novembre 2020
Avis spontané
Réponse de Matthews & Peart
Good Morning Julia,
We fitted your 2no (Back Bed and Bathroom) windows 8 months ago and you have not reported any issues since their installation. During the installation i personally had to visit because you wanted us to overclad the boxing to your toilet waste pipes but obviously this does not fall under the works of replacing your windows. The fitter finished the job, you checked the work whilst i was there and you paid when you were happy like all our customers so i don't understand your need to post a negative review. If you have any issues with the installation let me know, you have a 10 year guarantee with us and we will gladly attend.
Thanks Andy
Fantastic service from start to finish
Fantastic service from start to finish. From Andrew supplying the quote to the excellent fitting all done within the time frame quoted to a very high standard. We are over the moon with our new windows, composite doors and Dorma's (re-cladding and facias). We chose the Heritage flush windows and are so pleased we did the quality and look is amazing. The fitting team Steve and Dean were wonderful, efficient, professional, punctual and nothing was too much trouble. Can not praise them enough. Would highly recommend Matthews and Peart.
10 octobre 2020
Avis spontané
5 stars all the way.
This company was recommended to us and no regrets at all. From the initial contact with Lydia to Lee the fitter, excellent service. The product is fantastic and our new door looks and works great. If you need replacement windows & doors. Do not fail to contact this company.
11 septembre 2020
Avis spontané
Highly recommended.
We are so pleased with the super job Matthews & Peart have done with our two porches and front door.
Their men worked without complaint in freezing and terrible weather in April; they were cheerful, polite and efficient, with attention to detail bringing a great finish to the work – a credit to both themselves and the company.
Our thanks go to them all and we’ll be using them for future work on our house when it is needed!
Highly recommended.
2 septembre 2019
Avis spontané
Many Double Glazing companies could…
Many Double Glazing companies could learn a lot.
I moved to Shrewsbury in October 2017, bought my house and decided I needed to replace the 25 year old UPVC windows.
Now anyone can sell these products, fewer at a decent price (without the need for haggling, and the salesperson making calls “to the manager”). Only a select few can do all of this AND provide a high quality, friendly and responsive customer service to back up their products.
Matthews & Peart scored 10/10 with a full installation of a Solidor front door, Solidor stable door at the back, two bow windows, 6 other windows and a large French Door.
Would I use them again or recommend them.. yes absolutely.
A great local family run business that’s been around for 30+ years. I can see why they are stilll around whilst other fly by night businesses have disappeared into the ether, or reinvented themselves to avoid the wrath of disgruntled customers.
19 juin 2018
Avis spontané
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