Mdfinstruments Avis 

Terrible shipping. Order arrives three weeks after placement. They ship by the cheapest means possible and are in no rush once they have your money.

Terrible customer service! I have the Epoch titanium stethoscope. I need to replace the ear tips. I have called, emailed, and tried to order the tips online. I was told on the phone that it takes two weeks for replacement parts and I should receive an order confirmation via email. It’s been almost three weeks and no response! Anticipate this before your stethoscope becomes useless. Another company sent me a free stethoscope as a gift, so I have been using it instead. It might be a $12.00 stethoscope, but it works better than a broken $130.00 stethoscope.

*Update* 11July 2025. I received an email from MDF apologizing for the order getting lost and that all of the extra parts are being shipped. I think MDF needs to change the way parts request are being monitored and processed through their website. I added two stars to this review for the professionalism and integrity of the company.

Needed some new ear tips for my MDF Stethoscope after one fell off at work, I intially emailed customer services on my break as I did not have the relevant information to hand to complete the free parts for life request form. After 2 weeks there was no answer so I completed the form assuming these emails go unanswered unless a form had been completed despite the website saying otherwise, a week later still no comms to say parts had been dispatched or order confirmed.

Then wrote a email to customer services asking for some kind of answer as to why nothing was being done in relation to their own warranty policy it has now been another week and still no response or acknowledgement what so ever, absolutley disgraceful!!

I have an issue regarding my order MDFUS62584 submitted on december/2023. Although the tracking number TBA310613365335 says that it was delivered, The item MDF Calibra Aneroid Premium Professional Sphygmomanometer - Navy Blue was not delivered. It looks like the item has been missed. However I'm trying to contact MDF since december but no feedback by email or phone. I need my item to be shipped or refunded immediately. Very poor customer service.