metrostyle Avis 

I would give a zero but then couldn't write review. Excited...got a new catalog today and on the back cover is a great top. Loved how it loved I got right on my tablet top order it. The 😩 I wad told that those print was no know in production? Why in heavens name would they use this....oh i get it, everything else was substandard. In the garbage it goes.

I have been ordering from Metrostyle for years and have always had a great customer experience. Yes, I agree some of the clothing quality is does not justify the price; specifically, the majority of the clothing items are not lined, making the material too thin and sheer, the shipping is too expensive and delivery is long. That's why I recommend waiting on clearance/special offers and sales. However, I have always been able to return or exchange items with no hassle. It does take a couple of billing cycles for your refund/exchange to appear on the billing. I always get compliments on the clothing at home and work. Overall, I would still order from Metrostyle.

I returned an item within the time frame, but Metrostyle issued merchandise credit instead of the requested refund.
i called Customer Service, and a very nice lady verified that the item was returned in the time frame,(I supplied order 3 and item #). she asked to go look up something, then in the time I waited, I was "kicked from the call".
I attempted to call back and waited on hold (as they told me my call was "first in line"). After TOO LONG a time, I had to give up.
ADVICE: DON'T DO BUSINESS WITH METROSTYLE!

I ordered, through a customer service rep, some pink cargo pants. I needed them for golfing in chilly LA so I paid $24 to expedite shipping. I received a completely different pair which I returned at the cost of an additional $7.50! I requested a full refund, plus shipping as IT WAS THEIR ERROR! My credit was not even for the full cost of the pants. Have tried calling their customer service line but keep getting an error. I feel cheated and I don't appreciate it one bit and would go pantless before ever ordering from this company again. So many other reputable companies from which to order!

My sister liked Seasonless Side-Zip Wide Leg Pants at once she saw this product. And she could not believe her eyes when very soon she got it from me! Quick delievery works wonders!

NIGHTMARE ON ELM STREET... THEY ARE SO DESPERATE FOR MONEY... THEIR CLOTHES LOOK CHEAPER THEN OLD NAVY... THEY ARE SUPER THIN, THE SHOES LOOK LIKE PLASTIC... AND CUSTOMER SERVICE IS HORRIBLE... OH AND DON'T GET ME STARTED ON THAT JOKE OF A DANG CREDIT CARD...

Every order takes forever....hands down it is crazy ridiculous, you will forget what you ordered for real for real, Plan on waiting 14 or more days. They don't use snail mail they must have it made in China [I read the label] and have them ship it. It makes no sense really cute clothes but you will wait FOREVER and with NO tracking number and I am NOT Even kidding!!!!! Don't buy these clothes unless you got almost a month to wait! REAL talk

I have ordered clothes several times in the past, (because of tall sizes) & it had been a while since I ordered anything but so I decided to order some shoes, boots to be specific (was excited getting ready for fall/winter season)
Received my order on a Friday -disappointed I ordered calf length boots black & got burgundy ankle boots 3 size to small.
I asked customer service reps & supervisor for a compromise since it was their fault that wrong item was sent & what I ordered was no longer avail in my size-- no satisfactory compromise was made. Then I was stress & worry that my package was lost, the return label said USPS (Post office) so that's where I return it to, several days letter I track it & see its still sitting at post office waiting on UPS to pick up. If I would've know it was ups (united parcel Serv.) label I would've dropped it off at ups to save 1 week return time (it took 2 wks. to get to return destination)

Thanks for sharing. Your feedback preventing me from placing an order. I will stay with my known stores.

Thank God I read these reviews. I went on line to search this company before making a purchase and I am glad I did! Nothing but terrible reviews. I am glad I am not spending the 200.00 I would have spent!!! Thank everyone who took the time to write a review!!!

I hesitated to give Metrostyle one star but couldn't review them without. I FINALLY received my order after waiting 3 weeks (they said 4-7 business days. I own a business which would not be in business if I ran mine this way) and after calling to see what was taking so long. The person with whom I spoke said that it was still in the warehouse and she needed her supervisor to "release" it. Huh? I opened my order and now am the proud owner of doubles of 3 of the things I ordered and did not receive 3 other things I ordered. I can only assume that preschoolers work there and are responsible for filling orders. In reading the other reviews, it looks like I will have trouble getting this problem solved. All I can say is 1) Metrostyle, get your crap together, 2) Don't order from Metrostyle, and 3) Metrostyle employees: get your resumes updated because you'll need them when your current employer has to "close up shop".

This company has very poor customer service. I placed an order and they shipped part of the order and the other garments were on back order for more than 6 months until I canceled them.

Today I closed my account due to horrible customer service. The Metrostyle website was malfunctioning last week so when I called to request an invoice via email, so that I could return items, I was advised that customer service did not have that capability. Poor digital options is bad customer service in itself, so I requested a supervisor and was transferred to Faye. When I called her out on lying to me about sending the email, she became belligerent and hung up on me. Thankfully, when I called back, I was connected with Sasaan, a real manager who took care of my issue. Although Sasaan presented herself in a professional manner, I decided to close my account because of Faye. I also encountered an ignorant and rude representative today but I did not get his name. It is a relief that I will not be doing business with this company because I won't have to interact with representatives with low social skills.

Their clothing is cheaply made and their customer service is horrible. They also would not work with me after I didn't receive my bill and my credit report is showing a late payment for seven years for a measley $3. The customer service manager was RUDE and vindictive.

Shipping did not meet paid-for 2-3 business day timeline. First attempt to address the situation was met with an email reply from customer service that said simply "please allow 4-7 business days". Then after a second appeal the agent stated that I paid for 2-3 day shipping, and that with it arriving on the 4th day, everything is ok and I should not have an issue. Due to the friction with the agent via email, I attempted to call customer service via phone. I was on hold for 45 minutes as "caller number #2". I had to hang up and try again later. This time I tried an experiment to see what the delay might be if I wanted to buy something instead, and no surprise: zero wait for new orders, infinite wait for customer service. No assessment yet on the quality of the clothes: package still not here late morning on the 4th day of my FedEx 2-day purchase. Customer service experience alone will ensure I avoid this company in the future.

UPDATE: 2nd call attempt also ended in failure. Made it from Caller 4 to 3 to 2 in 10 minutes, but left as Caller 2 for over 30 minutes, had to end call again. I doubt now there is a serious desire to address customer issues.

Clothes not sewn together properly and customer services is very poor. They don't care about you once you have spent your money. I shop from a wide variety of companies and have never experienced anything like this before.

I wish I had seen the Trustpilot site before I ordered from Metrostyle. I ordered a very pretty blouse for $40 plus shipping. When I got it, it was far too big, and not as high quality as it appeared, so I returned it. They charged me the normal $7.50 everybody charges for return shipping, then charged me 9.99 + 6.00 and I can't remember what else (I didn't understand half of what they deducted from my 'refund.' End result: I got $17 of my $40+ back.

Don't waste your time or money on this company. I will never order from them again.

Returned a blouse in May, the day after receiving it... XL was so tiny couldn't even get it past my shoulders. I contacted them after a couple of weeks and then a month and told both times, the credit is being processed when I asked for a refund. As of today, this transaction is still pending. I've not received a refund or a credit. Ordered on May 1. Their styles are trashy, cheaply made, poor fabric quality -- everything this company does is against the customer. The blouse I ordered was adorable, however, and would be wearing it today if it had been property sized.

Total joke of a company. Nothing is ever in stock, most items are very cheaply made, they DO charge you shipping on returns and good luck getting a refund. They are masters at giving you the run around, they tell you that you don't understand , they are just the worst online experience I have ever had!!! Just save yourself & don't order from them or Chadwick's which is their sister company. The size chart is all wrong , the clothes way too expensive and very poor quality. I regret ever using this company.

I took over 2 weeks to receive my shipment, would have expected next day for the $12.99 shipping I paid for 2 pairs of shoes. When they arrived they were cheap stiff leather and hurt my feet, there was no return label in the bag (yes bag not box) the shoes came in so I had to call (several times to get a hold of someone) to get a return label. Once I received the label I returned the items and 3 weeks later no refund. I finally received an email that I have a credit (minus $25 for all the Exorbitant shipping charges) to purchase something else that wont fit or I wont like. I did not waste my time calling, I sent an email and if I don't have a response within 24 hrs and a refund, I will call my bank. Only wish I used Paypal, OH WAIT they don't offer that since they are in the dark ages , or a credit card so since I used my debit card, I will have to go through 1 hr on the phone with my bank to get a refund. WHAT A DISASTER!