MeUndies Avis 

You subscribe for an annual gift. Annual = 1 year. Their scammimg practice of continuing to charge your credit card after 1 year should be illegal. We contacted them to cancel the subscription (after being charged month after month after the year was up). They couldn't locate our account info, then said it must be on the gift recipient's account, which they also couldn't locate. After many, many, many emails and calls, the company finally said they cancelled it. Of course they didn't, and we received another charge from them. This has not stopped. We now have to cancel our credit card to have this situation. Buy your underwear at a reputable company, not meundies.

Edit: And despite saying they support the LGBTAQ+ community, they're still selling their 'Harry Potter' merch. Considering JK Rowlings transphobic views, that's incredibly disappointing.
Despite the excellent quality of their product, they continually drop orders, cancel them, or shame a customer for not using their membership program. It feels as if MeUndies is changing, and not for the better. I wouldn't be surprised if it recently got a new manager, because this all screams 'let's change it all now that I'm in charge!' The new warehouse opened a month ago, and things are still a disorganised mess, which is really a shame. Their representatives are nothing but kind and polite, but can rarely help. This used to be a good company, but whenever you go onto their twitter, you just see them replying to dissatisfied customers. And asking people on twitter to model for them for free, which is, well...pretty disappointing. They're taking advantage of their customer base.

So cute and really soft. I wear them every day during COVID times. True to size in my experience.

Terrible at counting. If you know the brand, you know designs and sizes are almost impossible to get, this funneling you into membership. Which should work fine, allowing you to reserve your designs and sizes in advance. But of course, this requires the ability to do basic math, so since this is America, that didn't work so well. Places our membership order for the new design the day it was launched (if not the minute it was launched, involves one of my favorite movies). So we locked in and we're pumped to get them. Low and behold, after almost a month of thinking we had this design, an email saying: we removed the design from your order, oops! Thanks for nothing.

TL;DR meundies can't count

Even though I ordered the wrong cut of the garment in question, the material was very high quality and comfortable. The website is very user friendly and their return process is fast and seamless. Really my only complaint is that my order took three months to arrive. I will mention that I live in Canada and ordered at the beginning of the COVID-19 outbreak. I'm sure US orders come in no time, but for Canadians, it's probably not worth it

EXCEPTIONAL CUSTOMER SERVICE
Checked in on delayed order, company found out mistake on their end. Fixed it same day and overnighted the order as it was a time-sensitive gift. Sam had a great attitude and was a super communicator. Earned my business for life. Well done!

Omg these people are incredible. From the stores to the online ordering. When they were still open at the retail level they were consistently kind and helpful and now during this quarantine when many businesses and even our bank won’t answer the phone they are staffed with online chat and even through this virtual mode their compassion and value of customer service shines through. They went above and beyond for me when an order went to our PO Box instead of our home. With a daughter who is immune suppressed we are not easily able to go and stand in line asking if a package came in to us at the box. They sent my order again to my home and I promised to return the other ASAP when we finally are safe to venture out. Hopefully soon but in the meantime we will have soft, cozy loungewear and a new hope of American business integrity to see us through. I even think I read that they were committing part of their operations to see masks for first responders. Amazing and we will never forget. Thank you MeUndies for being good and being kind and being what we can all strive for because in the end we are in this together.

MeUndies has been my go-to underwear for a few years now, it's fantastic to receive however many pair of boxers I need right to my mailbox. The packaging is always something I look forward to seeing and opening because there's a new theme(s) every month and they keep new designs available for a few months in case you miss the limited edition the first time around.

I can't speak to the customer service as I haven't chatted with them at all, since their site was readily equipped to exchange the sizes if I got the wrong size and it wasn't too difficult to do so. Pretty straight forward process to send the undies back with a note inside asking which size you want to exchange them with. I have a feeling the struggle between styles might be where the line gets fuzzy with people since they might cost more or less and refunds need to be sent out within a certain period of time.

I love this service and they give you the option to skip a month and come back, I've done this for 4-5 months consecutively but usually end up coming back for a specific design. The key is to check in on the emails the first or last of the month before you get charged. From my experience this is what I've learned. Hope that helps!

Y'all I have way too many pairs of underwear, yet I don't see this stopping for me any time soon. I even bought my boyfriend matching underwear for Christmas because he keeps complaining about his underwear, so I'm really excited for that. The thing that has definitely kept me around though, aside from the super soft, adorable printed underwear, is the AMAZING customer service. In the less than a year that I have been a member, I believe I have received THREE free pairs of underwear from minor mishaps on MeUndies part. Things that really weren't even a big deal, but they wanted to make sure that I stuck around and was happy - and both happened. :)

The first time I tried to order product from the website I was having some issues. Chatted with an agent and it was one of the best experiences I have ever had. The agent truly seemed happy to help and made me feel good about doing business with them. After the chat session I got an invite to do a survey on the agent. At the bottom of the survey it asked if you had a chance to reward the agent, how would you do it. Coffee, Lunch or a Gift Card. I rewarded my agent with a gift card. Not to mention I love the underwear. I just bought 10 more pairs in a mystery pack for Black Friday and saved over 60%.

I started buying meundies a little over a year ago. I use the monthly subscription. I love that they support my favorite podcasts, such as sugar pine 7 and I refuse to wear any other underwear. I have almost completely replaced all of my underwear with me undies.

Really great underwear. My wife bought me a pair recently and I liked them so much that I became a member. They send me a new pair every month on a subscription basis. Can't say enough about the quality of the boxers!

This company is truly outstanding in their customer service and their product selection and quality. They have a great product line which also features different themes, supports various causes and utilizes the work of new artists for design to inspire new product offerings of all kinds.

Although MeUndies started out featuring just underwear for men and women, their popularity spawned new product line extensions to include loungewear, sleepwear (like adult onesies!), socks and t-shirts.

If I ever had an issue with an order, which was rare, their handling of the issue was extremely customer focused and often cost me nothing to rectify the situation.

I highly recommend their products and their subscription service can provide considerable savings if you are reconsidering "updating" your underwear drawer! Be sure and check them out.

For what it's worth, MeUndies is a premium underwear company, if it has any designs on it, you will be expected to pay around $20 - 30 for one piece of underwear. MeUndies is known for their exclusive seasonal designs and some custom licensing like Star Wars stuff.

I for one think that the Onesie's are overpriced, yes they're comfortable, really comfortable, but not $78 (or $62 with Membership) comfortable. Price should be set at $40 with membership then $50 standard. I will never buy one again.

Shipping is fast and easy, depending on how close you are to MeUndies facility you can get your order within a few days.

Terrible return policy. I ordered the Mystery Pack for the first time and the size it wrong. I cannot exchange the pack which was $70 for another size. It does say on there when ordering, but I didn't think it was for size as well. Now I am stuck with underwear I cannot use or gift away. I have literally thrown money out the window, which is very upsetting.