I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... Voir plus
L'entreprise a répondu
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... Voir plus
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Bath
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
25/28 High Street, BA1 5AJ, Bath, Royaume-Uni
- 01225 435500
5,0
Excellent
934 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I'd rate them ten if I could.
Oh my lord. The employees, Josh and James were some of the nicest and most helpful people I've ever met. I've never before felt so welcome in a store. Outstanding experience for what should've been a rather dull trip. Thank you so much. :)
7 mars 2026
Avis spontané
Réponse de Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service from James
7 mars 2026
Avis spontané
Réponse de Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Shoes from Millets Bath
I bought a pair of walking shoes from the Bath store. They have good selection of competitively priced stock. James was very helpful and knowledgeable and made the whole experience easy.
3 mars 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
The Millets store in Bath is one of my…
The Millets store in Bath is one of my go to stores to check out good value items. The store looks great, well organised, clean and easy to shop in, and staff always happy to help. I picked up two more bobble hats this morning at a fantastic price, they are my new favourite hats for walking in this blustery weather!
3 mars 2026
Avis spontané
Réponse de Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Josh was really helpful in sorting out…
Josh was really helpful in sorting out my refund
16 février 2026
Avis spontané
Réponse de Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Of course it was always nice to be…
Of course it was always nice to be served by James! Had a little exchange of travel go to.. keep up the good work! ⭐️⭐️⭐️⭐️⭐️
2 mars 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
James was very helpful thank you for…
James was very helpful thank you for helping me pick my equipment
28 février 2026
Avis spontané
Réponse de Millets - Bath
Hello,
Thank you for providing your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
James in the Bath store very helpful…
James in the Bath store very helpful and knowledgeable. Went in for some waterproof trousers and he guided us to the perfect pair straight away. Definitely worth a visit to this store. Very well laid out.
28 février 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
James in the Bath store was so helpful…
James in the Bath store was so helpful and knowledgeable to help get a decent sleeping bag for my teenage son who is doing DofE. He gave me a good discount as well which didn't even have to ask for. Both him and his colleagues were friendly as i entered the store and were more happy to help
26 février 2026
Avis spontané
Réponse de Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I visited millets in the bath store …
I visited millets in the bath store today to replace my faulty walking shoes I got served Gary and Josh who were kindly happy to help j showed my receipt and i had my old shoes replaced for some new ones. I will be visiting this store again
20 février 2026
Avis spontané
Réponse de Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good outdoor store and service
I thought the range of items inside was good and many were on sale including a hat I bought which was warm and comfy. Excellent service from staff and clean and tidy around shop.
17 février 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Helpful and knowledgeable staff
Helpful and knowledgeable staff; Gary was particularly helpful on my most recent visit. They don’t carry the premium ranges, but have a wide range of options which are competitively priced and well suited to the current muddy walks.
12 février 2026
Avis spontané
Réponse de Millets - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Always good value from Millets
Always good value from Millets and had excellent, well informed advice from James. I'm delighted with my new walking shoes - they'll see me happily enjoying the outdoors despite the ongoing wet weather.
12 février 2026
Avis spontané
Réponse de Millets - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Fabulous shopping experience
Served today (14th Feb) by James - wow, what a fabulous ‘customer experience’… I wasn’t really sure what jacket / coat I wanted but James spent time discussing options and allowing me to try on different styles and colours (as well as helping other customers at the same time)… Super happy with my choice, and James’ help made it all so much easier… great work James 😀
14 février 2026
Avis spontané
Réponse de Millets - Bath
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Millets Customer Care Team
Great Service
Service was great! James was very helpful and made it quick and easy
14 février 2026
Avis spontané
Réponse de Millets - Bath
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
I went into the bath store today and…
I went into the bath store today and James was really friendly and incredibly helpful! Thank you James!
13 février 2026
Avis spontané
Réponse de Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
first-rate service
first-rate service. Always ask for James. He's excellent.
6 février 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service!
Great customer service from James, gave me some excellent tips about walking boots
10 février 2026
Avis spontané
Réponse de Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service from Gary
Great customer service from Gary! Very helpful and friendly.
11 février 2026
Avis spontané
Réponse de Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Childs Berghaus Coat
We were looking for a waterproof coat for our Grandson and James at Millets was very helpful by pointing out particular coats that would be suitable. We ended up buying a Berghaus coat which my Grandson loved.
10 février 2026
Avis spontané
Réponse de Millets - Bath
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
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