Helpful, patient staff. Sadly didn’t have 1/2 sizes so didn’t purchase what I went for but found other items to buy instead. I did write a review berating that I was not awarded my ‘BLUELIGHT’ discou... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.
L'entreprise a répondu
Interesting reading reviews and how many mention staff by name and how helpful they were. I saw two staff in the store I went into, both pleasant enough, but did I know who they were? Not a clue.
L'entreprise a répondu
Both members of staff in today were super helpful, kind, and knowledgeable. I’ve shopped at the Brighton Millets several times and honestly it’s always a great experience. Whether it’s knowledge aroun... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Brighton
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
Unit 3, Air Street, BN1 3FB, Brighton, Royaume-Uni
- 01273 964665
5,0
Excellent
302 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The shoes I ordered were delivered …
The shoes I ordered were delivered very quickly by Royal Mail. I was kept well informed of the delivery process by Millets.
5 juin 2026
Réponse de Millets - Brighton
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
I was looking for a decent walking…
I was looking for a decent walking boot and Mike at the Brighton Millets really knew his stuff. He provided a customised service asking the right questions to determine my needs and then made some excellent recommendations. I came away feeling confident that I had purchased the right boots for me. Thanks Mike.
4 mars 2026
Avis spontané
Réponse de Millets - Brighton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Flawless experience
Flawless experience, Harry took the time to listen to what I needed, made recommendations and brought multiple sizes of shoes for me to try so I could make and informed choice. Love my comfy new walking shoes thank you!
9 février 2026
Avis spontané
Réponse de Millets - Brighton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Mike was very helpful
Mike was very helpful. The boots he chose for me are awesome. I climbed that mountain! Thank you
8 février 2026
Avis spontané
Réponse de Millets - Brighton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Easy buying and very easy return to…
Easy buying and very easy return to store with prompt refund.
31 janvier 2026
Réponse de Millets - Brighton
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
I went to this store originally for an umbrella during rain. Customer service by the lady was excellent as well as Mike.
I went to this store originally for an emergency umbrella and found an amazing one click open and close one. Best umbrella. So naturally i went back only this time for backpacking equipment. Having never been myself, Mike was so patient and kind and very well informative regarding the equipments in store and others. Was able to understand what i was looking for and recommended to me the items that would suit my needs. Honestly well informed staff like mike makes shopping for a new hobby so much more enjoyable and stress free... Even though half the fun is getting the gear together and research, it helps to have an experienced camper in store. Thanks Mike, i have a few extra items i need to get and i trust that Mike will guide me without recommending equipment i wont need.
5 février 2026
Avis spontané
Réponse de Millets - Brighton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Best help I’ve had in store in long time
Got it be honest, not a fan of writing reviews but the help I got from Mike at Millets in Brighton store was beyond brilliant. He got me fitted with correctly fitting walking boots and observed issues with my feet had never noticed. So knowledgable and helpful and no BS.. will most certainly buy from there again. Fantastic customer service and help!
22 janvier 2026
Avis spontané
Réponse de Millets - Brighton
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Needed a new pair of walking boots…
Needed a new pair of walking boots after the last ones fell apart. Mike asked about what I actually needed them for and then recommended a pair that were actually cheaper than the ones I had been looking at. Gave some great advice about actually using them and I was in and out with some great boots in under ten minutes. Would definitely recommend.
20 janvier 2026
Avis spontané
Réponse de Millets - Brighton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Damon was really nice and very good at…
Damon was really nice and very good at his job. I’ll definitely come to millets more
20 janvier 2026
Avis spontané
Réponse de Millets - Brighton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Really helpful and quick service today…
Really helpful and quick service today from Mike when buying some new walking trainers! Always a good experience shopping here
31 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful staff
Elea gave me some helpful advice when I was choosing which walking shoes to get.
31 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Mike was super helpful and gave me…
Mike was super helpful and gave me great advice on the best bag for my travelling trip. He gave me some great tips on travelling which I really appreciated. Definitely would recommend if wanting to know which equipment is best for your trip.
Thanks again
29 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Réponse de Millets - Brighton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent service.
Extremely helpful & cheerful chap (Mike) in Brighton.
17 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
We saw Mike who helped pick some new…
We saw Mike who helped pick some new walking shoes, very friendly and helpful. Thank you
9 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent shop
A great little shop. Needed some new walking shoes. Staff ever so helpful and friendly. A real find off the beaten track.
Five stars..
14 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
We were served by Damon
We were served by Damon, who was very helpful and insightful on the products we were hoping to purchase.
Excellent customer service.
13 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Thank You
A very busy Saturday afternoon and all the staff were still extremely helpful and friendly especially Damon
Thank you very much
It made our shopping experience so much more enjoyable
13 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent customer care from Michael…
Excellent customer care from Michael and his colleague at Millets in Brighton. Seeking a pair of walking boots a couple of weeks ago (Nov 25), but with a bone defect in one foot, Michael patiently explained options and gave his recommendation. Well versed in all aspects of outdoor and sports activities; knowledgeable about products, I am certain every customer of this Millets branch will be well satisfied with the attention they receive from the Brighton team.
21 novembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
The customer service was very…
The customer service was very exceptional and the assistant was knowledgeable. Very helpful and friendly
4 décembre 2025
Avis spontané
Réponse de Millets - Brighton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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