Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... Voir plus
L'entreprise a répondu
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... Voir plus
L'entreprise a répondu
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Dorking
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
10/11 St Martins Walk, RH4 1UT, Dorking, Royaume-Uni
- 01306 776678
4,9
Excellent
488 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extremely helpful and courteous and…
Extremely helpful and courteous and made a pleasant shopping experience.
6 décembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very professional service
The most comfortable pair of walking boots I’ve owned started to leak! I took them back to Millets in Dorking. I was served by Mitch, who was very polite & professional and the boots were very promptly exchanged for a new pair. Excellent service and I will definitely shop there again.
21 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful staff
Josh was fantastic at helping us with our purchase today, even going into the store rooms to check if they had the coat in the size we needed, despite the stock checker saying it wasn’t there. He was extremely polite and helpful and we left with the perfect coat for our son at a great price. Thank you!
30 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable team at Millets Dorking
30 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service and assistance from…
Excellent service and assistance from Mitch.
22 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent knowledge
9 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent service today by Mitch
Excellent service today by Mitch. Sorted in-store and on-line disparity nicely!
21 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing customer service from Mitch.
Amazing customer service from Mitch.
20 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great service in store
Mitch was extremely helpful when we visited the store. Although the item I wanted wasn’t in stock, he arranged home delivery. This was very promptly dealt with and delivered within a day. He also helped facilitate a recognised discount. Very professional.
14 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Our favourite shop for sports wear
Our favourite shop for sports wear. Mitch is helpful and delivers excellent service.
11 novembre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Served by Mitch and really…
Served by Mitch and really knowledgeable likeable person. I wasn't necessarily going to buy my new walking shoes today and probably would have gone on line to buy them but his personable service made me want to use him. I'd say a credit to millets let's hope the shoes provide me with as good a service!
30 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Aimee was very helpful
Aimee was very helpful in checking stock & asking a colleague to get the size trousers I required which were not on display. The staff are all very friendly and helpful.
24 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent customer service
Aimee gave us excellent customer service backed up by a decent range of products.
29 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The staff very helpful
The staff (Aimee 629 in particular) were very helpful, giving rise to a pleasant shopping experience
23 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Purchased some Peter Storm walking…
Purchased some Peter Storm walking boots from Dorking Millets, Mitch was at hand to give advice and deal with the sale. Mitch was polite and knowledgeable and was a credit to the company.
24 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Peter Storm long packable parka.
Initially spoke to a lady who kindly went to check to see if they had the item I wanted and in XL or 2XL. It was confirmed they had both sizes and she kindly put both aside for me for when I arrived after work. Although she wasn’t there the chap behind the till gave me both to try on and after trying the XL there was no need to try the larger size. Honoured the discount offered online so very happy with Millets (Dorking).5*
16 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Unfortunately I had to return some…
Unfortunately I had to return some Merrell walking boots as the sole had come away on one of them. Mitch was very pleasant. He listened to me attentively, explained clearly what he was able to do for me and put himself out to help me. Josh’s technical knowledge was very helpful too. They made the exchange for a new pair easy. Thank you.
15 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Josh was incredibly helpful and I…
Josh was incredibly helpful and I managed to get exactly the walking boots I wanted and at a good price. I will definitely shop here again.
4 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service by Mitch …
Excellent service by Mitch who guided me extremely well on the best boots and socks to buy. Thank you
1 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Buying a torch
Mitch was very helpful and knowledgeable on the range of torches. A friendly fella who deserves 5 stars!
2 octobre 2024
Avis spontané
Réponse de Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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