A very welcoming atmosphere and knowledgeable, helpful staff who provided excellent service. My questions were answered thoroughly and with expertise. Will be stopping there again for any future campi... Voir plus
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Lisez les avis des autres
Second time visiting the store in the last twelve months to find not much had changed re customer service. Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t... Voir plus
L'entreprise a répondu
Recently bought x2 dry robes in my local Millets in Hitchin. Professional, knowledgeable & helpful customer service given by all staff every time I go in there. If I'd needed to replace/refund, the pr... Voir plus
L'entreprise a répondu
The team at Millets Hitchin are super friendly, helpful and knowledgeable, and the shop is an asset to the town. I needed a few last minute bits before a big trip and the team were happy to help me fi... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Hitchin
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
26 Market Place, SG5 1DT, Hitchin, Royaume-Uni
- 01462 413567
4,7
Excellent
515 avis
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Very helpful and knowledgable staff
Super helpful staff getting my son all sorted for a Scouts hiking weekend. Thanks to Tamsin for serving us today!
2 novembre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Needed to return a jacket as too big…
Needed to return a jacket as too big and was helped to find the right size by Tamsin. Great staff.
30 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Thank you Simon!
Simon was very helpful and went the extra mile to try to find the product I was looking for.
29 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great Place to Shop
I was served by Tasmin, she was very knowledgeable on the products and very helpful
22 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really pleased with my new walking…
Really pleased with my new walking shoes! Excellent customer service from Kit in Hitchin Milletts
7 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Buying walking boots
Helpful as soon as I entered the shop.
Shoe was my size on the shelf and quickly got me the other shoe.
Suggested footwear cleaning gel and fabric and leather proof sprays to keep the boots waterproof, which I also brought.
25 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
I needed to buy a pair of walking…
I needed to buy a pair of walking boots.
I was served by Tasmin.
She was very helpful and thought ahead and brought the sizes I asked for and a few other walking boots to try on in case the ones I asked for didn’t suit or fit. I am very pleased with the boots I bought.
24 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Exceptional Service
Was returning a product that I ordered on line for a refund. Exceptional service from Tamsin in the Hitchin store.
23 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Réponse de Millets - Hitchin
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I needed to get a waterproof coat for…
I needed to get a waterproof coat for my holiday New Zealand, coming up, it was very easy to find and easy to try on. Great customer service, they were happy to help and have a chat :D
19 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good service from Simon who assisted me…
Good service from Simon who assisted me in finding what I was looking for at a competitive price.
15 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
A gem of a shop
I have used the shop several times now and have always found the staff to be extremely helpful and knowledgeable. I was served by Simon on this occasion and again he was informative, polite and helpful
27 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Second time visiting the store in the…
Second time visiting the store in the last twelve months to find not much had changed re customer service.
Asked some questions re product I wished to purchase to be unfortunately met by a “couldn’t care less” attitude from both members of staff which was a shame. Very poor customer service, will go elsewhere in future not that I’m sure the staff will be bothered!
8 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good knowledge
Good knowledge. Urgently needed a waterproof walking shoe. Kit was very helpful with his suggestions. Quick & efficient
3 octobre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I was served by leo in hitchin millets
I was served by leo in hitchin millets, the guy was friendly well mannered. He notified me that if i brought something else i woukd get my purchase half price, it didnt mention this on website, i was extremely pleased with his honesty and service it was outstanding so i highly recommend using millets at hitchin.
28 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Simon was super helpful and…
Simon was super helpful and professional! Answered all my questions about rucksacks
26 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service and products
Great service and products. I bought a super comfortable waterproof pair of shoes that have been indispensable on rainy days. I bought it with Leo.
25 août 2024
Avis spontané
Réponse de Millets - Hitchin
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Kirsi was very polite
Kirsi was very polite. Small shop, big on service.
17 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The assistant was friendly and helpful.
The assistant was friendly and helpful.
8 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
What fantastic customer service..
What fantastic customer service... the store manager when out of her way to give me assistance as well guidance. She really knew everything about the products that I enquired about.
Thank you so much.
3 septembre 2024
Avis spontané
Réponse de Millets - Hitchin
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
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