I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots... Voir plus
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Lisez les avis des autres
Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refre... Voir plus
L'entreprise a répondu
Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4... Voir plus
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I ordered two items online to collect at the Keswick store. My husband duly picked up the package, we were about to leave the store and I just thought it doesn't look very big for two mens fleeces and... Voir plus
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À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Keswick
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
73 Main Street, CA12 5DS, Keswick, Royaume-Uni
- 01768 800372
4,9
Excellent
404 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wow.
Wow.. what a service.. I was won over from visiting any other store. The service I received was warm, genuine, and friendly. I will definitely return to this store. Thank you so much for a very refreshing shopping experience.
27 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Millets Customer Care Team
Mum and tired children...
I went in with my two daughters towards the end of the day to get us all walking boots. We're experienced in buying but my youngest had "hit a tired wall", making the process of trying different boots on chore. Amy was very patient, calming and we walked away with 5 pairs of boots - two for the new school year so happy feet and happy mum.
16 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Mya was extremely helpful and friendly
Mya was extremely helpful and friendly. Reasonable prices. Enjoyable experience
20 août 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I was in getting boots for the kids
I was in getting boots for the kids, sales man was nice and friendly would recommend
19 août 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Was served by a young girl called Mya…
Was served by a young girl called Mya (I think that was her name) excellent customer service, took the time to listen to my foot issues and suggest the perfect shoe, I had previously rejected about 4 as they were not quite right. I am so grateful to Millets Keswick and Mya.
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Staff were brilliant especially Mya who…
Staff were brilliant especially Mya who was very knowledgeable and helpful
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great quality
Great quality, great prices and great customer service. Mya gave me exceptional help for finding the best camping equipment. I was very pleased with the price it came out at and for the support I was given throughout the shop.
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Amazing staff
Bought an amazing pair of walking boots yesterday. Thank you so much Mya for helping me find the right pair. My husband also bought a coat with help from Mya. Thank you so much we will be back.
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great service from Mya
Went into millets to ask about some walking gear, Mya was very pleasant and knowledgeable. Would definitely return
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Today I went in to buy a pair of boots…
Today I went in to buy a pair of boots and waterproof trousers, fantastic service from Mya and Caroline , very knowledgeable and friendly. Will definitely be back .
1 août 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Réponse de Millets - Keswick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I have trouble with footwear and Maya…
I have trouble with footwear and Maya helped me choose the correct hiking boots with patience and professionalism
16 juillet 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Bit of a strange experience
Bit of a strange experience! I tried on several items and the lady on the desk at the time was very helpful. When I came to pay it was a younger lady at the till. I asked if it was ok if I kept the t shirt on that I’d tried as I liked it very much. She said ‘there will be a security tag on it’. I said ‘no, actually there isn’t, Just the price tag’. She said ‘you walk to the door then ‘if you’re willing to risk it’. I wasn’t sure what I was ‘risking’ as I had come to the till to pay! Anyway no security tag so I paid but was informed ’well there should be a tag on it’ 🤷🏻♀️
The items I bought are excellent but the service was a bit odd! It was a hot day so maybe the heat was getting to everyone!
20 juin 2026
Avis spontané
Réponse de Millets - Keswick
Hello,
Thanks for giving us your review.
We're always trying to better the service that we offer, it's nice to see that you gave us good marks.
Thanks again for the review,
Millets Customer Care Team
Helpful friendly staff
Wide range of reasonably priced options for outdoor clothing and boots. Both value brands and higher end brands. Helpful friendly staff to point you in the right direction. Stu served me and I found well fitting waterproof trousers and boots. Would recommend this store.
10 juin 2026
Avis spontané
Réponse de Millets - Keswick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Friendly helpful staff especially Amy.
11 juin 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Served by Amy who was very polite and…
Served by Amy who was very polite and helpful
11 juin 2026
Avis spontané
Réponse de Millets - Keswick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Gave lots of good advice and showed me walking routes as well as helping me find a tent to suit my needs. Thank you.
29 mai 2026
Avis spontané
Réponse de Millets - Keswick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really impressed
Excellent service, staff were great, especially Amy who was really helpful and kind.
Prices were also super, very cheap, especially compared to other shops.
26 mai 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
A Great outdoor shop with knowledgeable…
A Great outdoor shop with knowledgeable advice from mya
17 mai 2026
Avis spontané
Réponse de Millets - Keswick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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