Visited to buy some new walking boots. Phoenix helped me choose a suitable pair, ensuring correct fit and gave a lot of good advice. Really impressed with the service and would definitely recommend v... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Brought two back packs online, only one delivered, Response from customer service, was disgusting, hung up on my call, still waiting for a reply and a refund or my second bag to be delivered
L'entreprise a répondu
Simon was very helpful with my preparations to walk the Camino de Santiago. He has a wealth of knowledge around walking boots and lacing configurations! He offered friendly, constructive advice and I... Voir plus
L'entreprise a répondu
Great service in Uckfield store Size of shoe in the colour I wanted not in stock but ordered on-line for store delivery & arrived the following day!|
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin de vêtements de sport (activewear)
- Magasin de sacs et de valises
- Magasin de matériel de camping
À propos de Millets - Uckfield
Écrit par l'entreprise
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Coordonnées de contact
136 High Street, TN22 1QR, Uckfield, Royaume-Uni
- 01825 701176
5,0
Excellent
749 avis
Demande des avis aux clients
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Went in to buy some walking shoes and…
Went in to buy some walking shoes and Isaac was very helpful in making sure I got a pair that fitted correctly. Very friendly and offered a good amount of help without being overbearing.
22 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Got exactly what I needed at a good price.
Pam asked me what I was looking for. Gave me a couple of options & her advicr. Walked away with the perfect purchase.
4 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Isaac provided me with excellant…
Isaac provided me with excellant service. Very polite and helpfull
6 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Faultless service
Easy ordering, very prompt click & collect and a particularly helpful shop assistant - High St, Uckfield.
8 juin 2026
Réponse de Millets - Uckfield
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Buying trainers at Millets Uckfield
I rang to check stock and Andy was very helpful. Then when I visited the store he was excellent fetching me numerous trainers to try on and giving advice to try and ensure I got a good fit.
Very knowledgeable helpful and patient.
11 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Huge thanks to Josh at the Uckfield…
Huge thanks to Josh at the Uckfield store for helping us choose new shoes for my sons. He was knowledgeable, incredibly friendly, and really knew his stuff when it came to finding the right fit and style. Top-tier customer service - thank you, Josh!
24 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Went in today to find another pair of…
Went in today to find another pair of walking boots for my son as he had out grown his old pair and Andy helped us so much with his extensive knowledge and helpful tips. We all left happy with the right pair for him. Couldn’t recommend the Uckfield branch and Andy enough x
7 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Sleeping bag
Very helpful and friendly staff helping me to get the right sleeping bag. Thank you!! Highly recommend.
7 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful staff
Josh was extremely helpful in assisting my husband when choosing a pair of walking boots. Thank you
6 juin 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Isaac was very knowledgeable and helped…
Isaac was very knowledgeable and helped me choose some walking boots. He gave my son lots of tips for completing his Duke of Edinburgh award
16 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Simon was amazing!
I went in with my 5 year old daughter to look at some walking boots but wasn’t fully ready to commit as I had had my last ones for over 15 years, Simon was AMAZING!! He was so patient with me, found me something I was looking for with no hard sell and happily chatted to my daughter so I could concentrate. Simon showed me how to correctly tie the boots for better comfort. I was so impressed with his knowledge of the shape of my feet and assessed what level of support I needed and I walked out with a brand new pair of boots which are sooooo comfortable. Could not recommend Simon and Millets enough. 5 🌟!!
2 avril 2026
Avis spontané
Réponse de Millets - Uckfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
There was good communication after…
There was good communication after ordering online and when it was ready to be collected from my local Millets. The staff in store were friendly and helpful.
27 mai 2026
Réponse de Millets - Uckfield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
The experience was great Josh helped us…
The experience was great Josh helped us find everything and he was so helpful. Personally I think you should give him a raise
23 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Buying walking shoes
Visited Millets Uckfield to buy new summer walking shoes. I had had a brilliant experience there 10 years ago buying my boots. This time Isaac was very patient and knowledgeable about the different makes, finding me the widest toe box. I wear orthotics so my size is awkward. I’d always shop here when needed.
23 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great experience shopping for DofE…
Great experience shopping for DofE equipment. The staff was really helpful and gave great advice. Thanks Andy!
23 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Andy
Andy, who served us, was extremely knowledgeable, helpful and professional without being overly assertive. Thank you for your time and advice.
17 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Réponse de Millets - Uckfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent advice and support from Andy…
Excellent advice and support from Andy when I went to try on walking boots. I didn’t feel rushed. Andy explained about the boot I bought and showed me a great way of lacing that keeps the laces away from the tongue of the boot.
11 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Great service from Ben and Isaac at…
Great service from Ben and Isaac at Uckfield
9 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Jonny gave great customer service
Jonny was really helpful when I needed to exchange my magnum boots. He gave great advice and brilliant customer service. Thank you!
12 mai 2026
Avis spontané
Réponse de Millets - Uckfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
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