Minted Avis 2 319

I have been using Minted for Christmas cards, announcments, and invitations for years and have never had a single problem! I recently made a mistake on a card design and the customer care rep that reached back out to me was so communicative and helpful. Shout out to Diego who stuck with me personally through the entire process of correcting my mistake in a professional, kind, and personal manner. I am a loyal customer! Not to mention the designs offered and the ability to adjust designs to my personal needs are outstanding. I am a photographer and am pleased with the color calibration and paper quality of each design and image print I've ever received. I often refer my clients to Minted and no one has ever been disappointed!

The ink I chose for my envelopes was too light colored for the post office to see and deliver correctly. I requested new envelopes on a Sunday night. I received an immediate reply showing detailed steps to select a different ink and style, free of charge. By Monday morning, my replacement envelopes were being printed with expedited shipping. Wow! That is good service! Plus I love all their card selections and am now using their evite option. I have used them for many years and many projects, and I am always pleased.

Ordered my save the dates on Monday and received them by Thursday! The quality is incredible and love that they fill out the envelopes for you!! Very happy and definitely would recommend using them!

I order framed prints of family photos. The prints came out well, but the frames were noticeably lower quality the similar framed prints I ordered in 2021 (seems to the trend these days). I sent photos of the new frames and old frames to Minted and they offered to refund me after reviewing the photos. I expected an uphill battle, and was pleasantly surprised. They seemed to care about long-term customer retention, as I will order from them again thanks to this service. The reason I am giving 4 stars and not 5 is because the frames do seem to be lower quality overall, so I would purchase prints and cards again from Minted, but not frames.

The company has NO QUALITY ASSURANCE system and uses an old method of printing. Approximately 30% of our wedding invitations were poorly printed. Thankfully I ordered extras, but I should have checked every single invitation when I received them. The company offers no reimbursement for the error, but they did replace the 30% of printed material that had errors. I just wish they had quality assurance considering how expensive the invitations were for me to afford.

After making a bad review They contacted me immediately and after they explained the difference to me (a complete Newby to coin collecting) between uncirculated and proof coins I am very happy to admit my mistake in giving the bad review And apologise I am glad to keep the coins

Minted customer service is the best. I accidentally typed an error and located it after production and reached out to the Minted team by email. Minted completely refunded my purchase - even though it was my error, and refunded to me the $25 cancellation fee too. They are the best. Thank you

Minted Design Challenge team helped with setting up my account, helped me to cut down on my submitted greeting cards as well as my birthday cards and even helped me on filling out the Minted Design Challenge form which was no easy task for me. They helped me by answering all my questions which means a lot to me. :)

My design consultant Sadie was helpful and knowledgeable. She answered all of my questions. When I needed to follow up with someone my questions were answered quickly by Jenni. I recommend their services 100%

I have worked with Minted for many years and have been wonderfully pleased with the products - Christmas cards, wedding invitations, party invitations and stationery. Whenever I had issues, customer service quickly rectified the situation. I can't say enough positive things about Minted and will work with them exclusively in the future.

I reallly wished I had looked at these reviews before ordering my wedding invitations from minted. They were SO OVERPRICED. And I paid extra ($35) for expedited shipping. The invitations arrived with a few of them having white spots on the photo. It looked awful! A week later, they’re sending me 5 replacement invitations. I paid extra for the shipping because I’m out of town now, so 5 of my guests will be getting invites super late…. Never using minted again. They should have offered a partial refund or at least cover the expedited shipping cost.

Minted is engaging I deceptive pricing practices by failing to disclose international duty fees at the point of sale. I purchased stamps with the purchase of my Christmas cards and was hit with a surprise Fedex bill 3 months later because the stamps were through marketplace. I was not aware I was ordering a marketplace item. The stamps came up as an add on with my Christmas card purchase. When I called to Minted they said they would not help because it was through marketplace and it was in the fine print. Very diceptive.

I ordered invitations for my wedding on this website and they came in with the lettering messed up. I asked for a replacement which they said they would give, but it got too close to my wedding date so I ended up having to send out my messed up invitations..

I would give zero stars. They charge for expedited service and then send regular service. I needed cards for a specific date. They are not going to show up in time and now i need to find something else last minute. Wasted my time designing and wasted my time having to go out and replace them. This is the second time I have had this happen. The reviews reflect their horrible service. Buyer beware!

For YEARS I have used minted. Their products always outshine others in the same market. Since I utilize them so much (beyond cards), their membership serves me well. I have yet to have a bad customer experience. There have been times a mix up has happened & correction is always swift.

In fact, I couldn’t change a delivery address o line & my chat rep (Sarah) did so for me! Also, I wanted to buy postage ahead of time. Since the item is in a square, she gave me the full weight of the product. From there the USPS rep could determine my correct postage.

By phone, or chat this support is better than most other bot run customer service (& many human interactions with other companies).

Final thing that I want to mention. Minted GIVES BACK. I’ve signed up the nonprofit parent/teacher organization with them & a portion of sales (through the provided code& link) gives back to the organization. Minted provides real artist uniquely created products in a professional venue online.

Minted is my go to source for cards, gifts, art, & so much more. All love to this company!

I had a really frustrating experience with Minted while ordering my wedding invitations.

I originally ordered part of an invitation suite using a standard templated design. Less than a week later, when I went back to order the remaining items, the entire suite had been discontinued with no notice. Because of that, I was forced into a custom order just to recreate the exact same designs.

This resulted in being charged a $99 gold foil fee per item, three times, even though gold foil was originally included as part of the standard design. In total, I ended up paying around $300 in additional fees that simply did not exist when I started the process. After all discounts and adjustments, the final cost still came out to about $60 more than my original estimate.

To make matters worse, the paper color from the custom order was slightly different from the paper used in the original templated order, so the suite does not perfectly match.

Customer service was polite and did eventually offer a partial discount, but the whole situation felt unnecessary and avoidable. At the very least, Minted should have honored the original pricing for a suite that was discontinued without warning, rather than passing those costs on to the customer.

For a wedding product where consistency matters and orders are often placed in stages, this experience was disappointing and stressful.

UPDATE: Although Minted responded publicly to this review and asked me to provide additional information, no further action has been taken. I followed up as requested and have not seen any resolution. I would not interpret their response as an indication that the issue has been addressed.

After downloading photos and writing (and editing) text for my Valentine cards, I will say this about Minted: The website is easy to use, the quality of the delivered product is exceptional & the “chat” feature made it easy to receive an answer. I especially liked allowing me to see the product proof and edit my text prior to printing the order. Even that last minute edit was then sent to me to proof before printing. I have used other on-line sites for creating and printing our annual card and this was a superior experience and product.

I had an excellent experience with Minted. My order of art prints arrived quickly and looked great. They were unfortunately not right for my space, due to my own miscalculations, and Minted refunded me for them, no questions asked, as their policy promises. That's a fantastic return policy and customer service.

My Fiance and I have used them in past and been pleased, but this time for the wedding invitations, they were printed incorrectly. They not only were the wrong print but then we had to pay to replace them for an extra 50, a complete joke. Then to get them and the envelopes themselves won’t close. I would highly recommend someone else for envelopes as the customer service is also even more problematic.

Love their product and have ordered from them a number a years without any issues. I recently placed a new order and realized well after I approved the proof that I had made mistake that I didn’t catch in the name of the venue. Customer service was wonderful and although my order was already being processed, they cancelled the order and offered me a full refund and I replaced the corrected order.