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Alternative dispute resolution to ensure that the Motor Industry and consumers receive the justice and treatment that we all as citizens of South Africa deserve
2,2
8 avis
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I have lodged a complaint with MIOSA through Legalwise and so far they only send email to resubmit Assistance Request Form three times now I have called them so that we can go through the form together but I never get a person to talk to always is we have send a message and someone will call you back but they never do
I lodged i complaint with miosa in 2025 nov .There was still no resolution the facts where clear that the dealer hid the defects literal proof .The case manager makes it very difficult and per conversation actually didn't read my statements made his own conclusion he was bias and chose to choose the dealer's side.
Logged a complaint on June 2025 and we on March 2026
No solution nor feedback from my case
I am told am still on Que
Who can be on a Que for almost a year?
Good day
Kindly assist with feedback for case 397656; case was logged in May 2024; When I call, service center I get a response your case is on review, please call next month; I have sent emails to Daniela Briseis also I don't receive response; your assistance will be highly appreciated
Useless. They don't investigate. I had to wait for a month to get a feedback after logging a complaint against a disonnest mechanic. I gave all the details and evidences. They called him, he said he was a farmer, although his business signal is displayed on the road and we can easily find it on Googlemaps. They took it for granted and closed the case. I am not impressed by their professionalism nor by their idea of consumer protection
I had an issue against NISSAN SA regarding a cooling fan on my Nissan X-Trail that failed after 112 000km.
I complained to MIOSA and finaly got an answer from mr Robin Wright informing me basically I have no case.
I took the case to our Local small Business Court and really I must say the service of the Alexandia (Eastern Cape) is exceptional.
To make a long story short, he wrote to Nissan and in 3 days Nissan agreed to about 75% of my replacement costs.
I reacted back to MIOSA and specifically to mr Robin Wright telling him about Nissan's reaction and the useless service their organisation (MIOSA) is offering. I went further telling him that MIOSA is only their for their personel salaries. Offcours - no response!!
I have submitted the same complain twice, no response from MIOSA - No check up actually no communication at all? Please advise who can assist, I know you have a lot of cases but since August 2018, I then sent another request in January 2019 - 9 months from the initial complain and 4 months from the 2nd complain I am still waiting? This is now my 3rd time with the same complaint.
Unacceptable and poor service - fairly simple and straight forward claim submitted last year October 2018 already and to date no response or feedback
Absolutely shocking and a waste of time
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