Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

THE WORST CUSTOMER SERVICE AROUND. THEY TOOK MY MONEY AND WONT SHIP MY PRODUCT. WONT ANSWER MY EMAILS. WONT COMMUNICATE AT ALL. WHEN THEY WERE RESPONDING THEY KEPT MAKING ME SEND MORE AND MOR... Voir plus

Noté 5 sur 5 étoiles

Reliable ordering company - ive been using this company to order flavored vapes for the better half of a year now. Cheap prices - fast delivery, and very good selection of products. As for delive... Voir plus

Noté 1 sur 5 étoiles

I placed an order on January 23 2024 I have not received any tracking information from them nor do they answer any of their customer support. I guess that they are fast at getting your money but not f... Voir plus

Noté 3 sur 5 étoiles

Pros: I love that they have the coils I need for an older tank, and great prices. Cons: Almost two weeks to receive the order is RIDICULOUS - and NO tracking information. So many online vape shop... Voir plus

À propos de l'entreprise

  1. Magasin de cigarettes électroniques
  2. aussi dans
  3. Bureau de tabac
  4. Magasin de vaporiseurs

Informations provenant de diverses sources externes

The most popular vape and e-cig products, the best e-juices, helpful tutorials and FREE Shipping too!


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(6 592)

5 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

WARNING! Read this before buying!!

I’ve ordered from them before but usually my buddy would order. I figured they were trust worthy so I decided to make an order myself. I ordered of 10 bottles of e-juice and a pack of coils on oct 9 2021 and it never shipped out and it’s been over 10 days!! I waited a few days before I tried contacting them which yielded no reply. I tried emailing them throughout the the week with no replies and I even tried calling them which so happens their phone doesn’t work. They also had the audacity to charge a bottle surcharge without any warning. I waited 10 days before asking for a refund and opening a fraud case with my bank. I tried being patient but I don’t think this business trustworthy. I feel like they aren’t even in operation but I still get emails from them to buy more juice. This place is a scam so please take your business else where.

19 octobre 2021
Avis spontané
Noté 1 sur 5 étoiles

Review written on 9/12/21

Review written on 9/12/21 with Updates.
I ordered vape juice on September 3rd and as of September 12, nothing has been processed. I've called Misthub's listed phone number and written to them via the 'contact us' link on their website, yet, no one answers the phone or responds to my multiple messages. I have filed a consumer complaint with the Better Business Bureau and on Monday, September 13th, if my order hasn't shipped, I will be filing an official complaint with the Illinois Attorney General.
EDIT: After informing Misthub that I will be contacting the Illinois AG, they email this morning 9/13/21, saying that my order is scheduled to be shipped today, and if I don't receive a shipping confirmation by the end of the day, to let them know. Well, I didn't receive a shipping confirmation and I let them know, yet, they stopped communicating...again. Who is running this poor excuse for a company? They are very fast at charging you for the products, but can't be bothered to send you what you purchased. This behavior is called Federal Access Device Fraud and since it occurred across state lines this can become a FBI case.
Edit 2: Misthub sends me a tracking number on the morning of September 14th. As of yet, it hasn't shipped. The tracking number was only created. Hopefully this isn't a stalling tactic in an effort to appear as if they are fulfilling their half of the transaction. I will know tomorrow on the 15th, if the tracking number is legitimate.
Edit 3: (9/15/21) It appears the tracking number is legitimate, since it shows that my items are within the possession of the postal service. It also has been announced on September 15th by the Better Business Bureau, that Misthub is out of business. I hope all of the customers that were still waiting for their purchases, will finally receive them or their money refunded.
From the Better Business Bureau:
'Out of Business:
According to information in BBB files, this business is no longer in business.'
I just hope that the items they shipped to me will be what I ordered and not an empty box. I will update this review when I receive the package.
Edit 4: 9/17/21: I signed for a package from Misthub today. Upon opening the box, I quickly observe that they shorted me a bottle, but on the invoice within the box, they listed that the three bottles that I ordered, were delivered. So, not only did they falsify an invoice and shorted me a bottle, but they used the United State Postal Service to commit theft/fraud, which is a federal offense. Will I pursue this matter? No. I will not. They are supposedly out of business and I will consider the matter closed and move on. Good luck to anyone else still awaiting refunds or their items.
Edit 5: October 1st 2021: The Better Business Bureau emailed me to inform me that they have closed my case due to Misthub ignoring their communication to the company.
I'm personally not surprised in the least. I do know that Misthub will never hear from me again and I will tell everyone that I know to avoid Misthub like the plague.

13 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

This product is defective

This product is defective. I can't close the battery door.

2 août 2021
Logo de Misthub

Réponse de Misthub

Robert -

Thanks for taking the time to leave a review!

We apologize for the situation at hand and can certainly help to resolve the issue.

Please use the provided link below to fill out a warranty request form and get the ball rolling on either a return or replacement of the defective device.

https://www.misthub.com/pages/warranty-returns-policy

Any questions or concerns, please reach out to our customer service team via email at help@misthub.com

Thanks!
The Misthub Team

Noté 1 sur 5 étoiles

Placed two different orders and for the…

Placed two different orders and for the same item on both orders but different quantities. I did not get those items on either order but i did get the rest of my items. I i only got refunded for one of the orders. I still going back and forth for the second refund that is owed to me. Its been almost three weeks going back and forth. Gave them the order numbers and i even sent them a copy of the receipt with items picture on it and they still have not refunded my money. Never had this problem before. I always had great service.

13 avril 2021
Noté 5 sur 5 étoiles

Great Experience Every time

Great Experience Every time

Nice selection and wonderful customer service. I've order from them for a while now and most of the time there's no problem. Quick ship and it's never been wrong.

I had one issue with a lost delivery and they took care of that asap, no hoops to jump through.

8 avril 2021
Noté 1 sur 5 étoiles

Placed an order didn’t get any…

Placed an order didn’t get any notification as to when this order would ship. I get that things have changed but communication with your customers will get you a long way. Ended up canceling my order.

7 avril 2021
Noté 1 sur 5 étoiles

Bad first impressions

I paid $10 for 2-4 day shipping, it has now been 4 days and my order has yet to even be shipped, this is ridiculous and no one from the support team will even answer me.

3 avril 2021
Avis spontané
Noté 3 sur 5 étoiles

Looks like their expanding, not going out of business!

Edited 3 29 2021: I just got a reply from them stating that they have joined 2 other companies to form a bigger/better vape source place and are training the warehouse personal. Good on them - but they still need to be honest with what they state in their ads.
42% is not 17%. Period.
I'll give them another go and I truly hope I can give them 5 stars (I was impressed that they answered so quickly!)

Looks like their going out of business, and when they do have a product advertised as 42% off, when you select it - it went to 17% off I don't like that one bit.
I thought I'd give them another go - as the first order I had issues with them calling a 6 pack a pack of 1 and the case holds 6 (B.S.). Down to one last try - But you can be sure I'll be checking EVERY little DETAIL. They seem to deceive you with their wording, not good in the trust building area. Be careful out there!

27 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

I bought the vape

I bought the vape, and every day they said that the next day they would send it to me. after 10 days they canceled the purchase. terrible experience. I do not recommend!

25 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

ABSOLUTE WORST VAPE WEBSITE

Ordered from them last Thursday(03/18/2021) and they still haven’t even sent my package out. First it was due to the merger, then because of a power outage, then they were shipping it today by the end of the day(03/23/2021) then by the end of tomorrow and finally told hopefully this week and have been told 4 separate times now that customer support is suppose to contact me yet no one ever did. I want my stuff, a refund for shipping, and either a partial refund on my actual order or free juice or something. Absolutely ridiculous how much you guys gave me the run around. And as of now guess what? ORDER STILL NOT SHIPPED. Worst vape website I have ever encountered. Wouldn’t recommend you to my worst enemy.

23 mars 2021
Avis spontané
Noté 1 sur 5 étoiles

I ordered coils from misthub

I ordered coils from misthub, 5 packs of 5 coils. The coils I received are either defective, or just of bad quality, or counterfeit. I have reached out numerous times, and a case was started. This was weeks ago, and I haven't heard anything back, even after numerous inquiries. There are countless places to buy vape products. I suggest finding someone else that backs their products.

12 mars 2021
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus