Absolutely deplorable
Absolutely deplorable! Owner is incredibly rude. Ordered 3 settees, asked for delivery when first available, was given a date and requested if they could manage it that I'd appreciate the morning. Delivery day arrived, I rang for a time update at 10.00, was put on hold, girl came back and said it would be between 1-4, van was on the other side of the city so no chance of earlier. 4.00, I rang for an update and was told my delivery was not booked in at all, however, they would fit me in the next morning.
The lads arrived the next morning, one sofa had the wrong legs and the wrong scatter cushions arrived for all three. I had requested and confirmed upon ordering that they would be self colour cushions. My furniture is rose pink, the cushions that arrived are jade green. I went to the shop, I ask if they could check for the correct colour, they said I'd have to speak to the owner who flat out said no, when I said it wasn't what I ordered, he basically said, 'so what, he wasn't getting what I was promised in for me, that I could keep them or return the furniture and get my money back, when I said that wasn't a good solution, he started shouting at me and stormed off when he was finished his stream of abuse. I waited for the sales staff and said I wasn't leaving without the correct legs, they rang the driver to confirm the issue and took the scratched legs off a floor model. The owner saw them doing this and came over aggressively arguing about the legs until both staff said that they had checked in with the van, to which he spun on his heel again.
Horrible man to deal with who was adamant to inform me that the shop was there for 40 years, I didn't bother to tell him, yes - mostly under his father and funny he's closing the physical shop now!
Nasty experience, deal with anyone else, or at least don't pay in full in advance like I did.