Mobileshop.com Avis 920

Get ready...
Ordered via Samsung
Phone due today
Heard nothing
Rang Mobileshop
I failed security check yesterday apparently
Samsung gave them the wrong DOB, but she not able to share what DOB they gave
She couldn't answer why I had not been notified
When asked why it had then not been cancelled she decided that the 'auto cancel' their end hadnt worked on this occasion and it will need to be done manually on Mon now
I asked to cancel, you can't

We all know they had the right DOB, there was no security check and so on...

She was less than impressed when I told her point blank this is a load of lies and they are a scam company and to put herself in my shoes and ask herself if she would not think the same

I have now cancelled via Samsung as I can't entertain these jokers!

Same experience as everyone else ordering via Samsung. You're not even told that Samsung will wash their hands of the order once placed and they have nothing to do with fulfilment.

Phone was supposed to be delivered yesterday but I heard nothing. On calling them I'm given a story about how it has been flagged to "IT". How can an order be flagged to IT?! Then I'm told I can ask questions or even speak to O2 about it, and that some customers are still in limbo after many months. Like that is acceptable?!

It's shocking that these guys are part of AO.com - and extremely telling that we get no responses to the feedback on here!

Ordered a phone through Samsungs website with a contract. Had an email straight away confirming my order and then absolutely no contact since. The website let me book and pay for next day delivery and a week later I haven't even been contacted to say the phone has been dispatched. You can't speak to anyone who knows what is going on and all samsung say is its out of their hands. DO NOT ORDER DIRECT FROM SAMSUNG WHILST THEYRE STILL USING THIS JOKE OF A COMPANY

Can't give zero stars.
Money has been debited from my account but no mobile has arrived. Rang Samsung & mobileshop. Who informed me of a technical difficulty. When I enquired what " the technical difficulty " was they said they don't know. Is this really a tech company dealing with mobiles that don't even understand their own systems?! AVOID AVOID AVOID THIS COMPANY!

Absolute shit show . Incompetent company . order processed then put on hold saying I used to hold a 02 account gave them the details and phone number but still on hold . Asked for a alternative email 5 times which was sent and still no further forward . Contacted o2 call centre also very unhelpful and in the end said maybe you would be better staying with Vodafone. I agree Absolute joke of a company avoid at all cost .

Dont appear to be able to give 0 stars. Poor company. Ordered a phone through Samsung to be delivered next working day. Held up by Mobileshop. No way to contact them at the weekend despite them contacting me at the weekend. Answerphone directs to website for opening hours....website doesnt contain any information at all. Called on Monday morning to be told they cant speak to their own department who requested further info and to wait 48hrs for them in case they need further info.

Awful service, awful website.

Absolute rubbish. Apparently I have failed a credit credit and had my cancel ordered which shows very similar to what other people have experience. I would never use them again.

Wish I could give minus stars. Ordered samsung s26 ultra with stackable vouchers and got a great deal through Samsung. 1st time had no issues but then decided to cancel and re-order for better deal and free case. Order was delayed then cancelled without reason. Now the vouchers no longer work and I missed out on a great deal. Shambles of a company. Rejecting credit checks for no reason. Stupid.

Terrible to deal with. Lots of hoops to jump through. Very suspicious. Orders processed and cancelled. Deals too good to be true? My advice: AVOID

Like many other reviews on this platform, ordered a Samsung Galaxy S26 with a 24 month contract via the Samsung official website and received an email saying the order has been cancelled because the network declined the application, which makes zero sense as I have a perfect credit history. Definitely something dodgy going on, these guys are scammers!!

Beyond incompetent - like others I’ve had a similar experience where something as simple as ordering a phone on contract is near impossible. Why would Samsung partner with such a terrible company? Got told I had an account with O2 before (I don’t now but did), they told me I don’t and that the number was wrong. Given a number to call and it’s the wrong number. I will cancel, it’s not worth it. Plenty of competent phone retailers who don’t behave like this.

They are canceling orders citing failed credit checks, only for the network provider to call you directly two hours later to sell you a contract. This "failed check" then ruins your credit or prevents you from applying elsewhere for 90 days. I’ve seen this happen with Three and O2 deals. Stay away!

I ordered samsung galaxy s26 ultra 1tb deal with almost no upfront cost. 41/m three network 24 months
They sent a link for identity check to upload id and live selfie.
Got my order within 7 days, it took 7 days as it was a popular deal and stock was low .
I read bad reviews about them they can be personal experience but I can assure they are reliable giving 1 star is not fair due to failure of credit checks.
So they are reliable, no scam, follow there instructions and give information they need within time limits as i got 2 days
Ignore bad reviews.
Thanks a lot mobileshop.com

I placed an order with Mobileshop on Saturday evening, I was directed to Samsung to place the order and received emails from Samsung and Mobileshop (part of the AO group) confirming my order. My last two phones were on great deals from what is now AO so the great dwal didn't strike me as being too good to be true. I was unsure if they were open on Sundays but didn't hear anything on Sunday, prompting me to look at Trust Pilot - I thought I'd made a big mistake when I saw Trust Pilot but first thing Monday morning I had a message to say I'd passed the credit check and a message from 02. All that was needed then was a security check and they advised if that was successful the next message would be a dispatch email from Samsung which came last night and the phone arrived via DPD this morning (Tuesday). I have no hesitation in recommending Mobileshop for amazing deals!

Firstly, if you've bought a deal through Samsung that is being facilitated by Mobileshop, don't panic. My experience was problem-free and efficient. I suspect the bias in these reviews is that for everyone who has had zero problems, it's not worth reviewing, but for those that have had problems, they will understandably come here to voice their frustration. So don't worry or panic just because of these reviews.

This company is straight up a SCAM. I have purchased a device from Samsung an unfortunate this scam company is working with them. I have a perfect credit score and already a contract with the provider. Yet they dare to say my credit check was unsuccessful and cancelled my order.

Obviously some sort of scam group, there is no way I failed a mobile credit check yet that's the reason they cancelled my order. SCAM group, leave well alone

Bought a new S26 direct from Samsung with a '3' mobile advanced plan contract.
When the plan was set up the plan was the '3' Lite plan not advanced.
Samsung said contact '3' and then '3 siad contact Samsung.
No one will take responsibility and sort this issue out!

I wish there was a way to give -ve rating. Placed an order with Samsung with O2 SiM plan which was cancelled due to a date of birth typo (thats what O2 told during the verification call). Mobileshop then placed a 90 days restriction to place the order again with samsung.
Noyt sure why a company like Samsung has Mobileshop mediating for it with the pathetic customer service and offering no solution at all.

Awful - don't use. AVOID AVOID AVOID! Said I failed credit check when I have a 600+ credit score. Absolute incompetence at its best.