Mortgagehouse Avis 

absolutely terrible.
they have no understanding of customer service
they ignore all forms of contact
they dont have clients interest at heart they just want your money
there's so many lenders out there, stay away from mortgage house

They are very professional and helpful!

We especially like their clearing account, we feel it is just like another bank account. Highly recommend.

I started my mortgage with the Mortgage House 1 and a half year ago. I was happy, initially.
In 18 July I decided to refinance my mortgage with them. After 6 weeks, in 31 August, I still do not have any result. The same lender! I feel like they do not care about their existing clients at all!

Terrible experience. When we had so many interest rate hikes Mortgage House did not do anything to help. They wanted payslips like a whole new application instead of all the other banks that you can talk too and get an instant result in your favour.
The staff lie through their teeth and don't help. Then when we finally go to discharge Angel and Saryuna Hanumanola tell me I need to contact their solicitor to organise the settlement. I explained this is not something I do and they have Macquarie banks details. After getting nowhere with Suryana but constant delays I ask to speak with the manager being Angel. She then continued the lie. Absolutely appalling service and I would never recommend them.

Supposedly under a “senior broker,” he was incompetent from start to finish. He wrote on our documents that we were “divorced” and put a loan through twice. Possibly for the kickbacks.

Not sure how many divorced ppl apply for a loan together.

He made errors when it came to balancing our accounts. If we have no credit cards, how can we be spending more than we earn?

He submitted a loan as though my husband and I were separate parties. As a result we were rejected from one of the big 4 banks. We have a mark now on our record because of this clown.

He sent us emails about “land tax” that did not even apply to us. I emailed him to query emails he sent through which did not make any sense.

Did he even read the application?

We told him we had a savings account for the kids schooling. We told him what it was for several times, and it still appeared on the final contract as a question mark. When I asked him to remove it as it had been clarified, he told me I had to “pay their legal fees to have it removed.”

One mistake after another.

He claimed he put time and effort into our loan. The time he put into the loan was to correct all his own mistakes. (Took 4 months). We have no credit cards, no loan and own everything outright.

He took so long that I had to push back the contractor who was waiting for the job.

Our loan was approved by nab in 1hr in the end. They treated us with kindness and respect.

I think the mortgage broker should be held accountable for leaving us with a bad credit record which stays on our account for 7 years. And if you work in customer serive you need to be able to handle all types of people without being rude. A red flag for Mortgage House.

When I questioned him about all his errors, he said “we were not worth his time” and that he was not “making any money from us.” He cunningly said this on his mobile so it could not traced back to him.

Mortgage house and this senior broker I have reported to AFCA!

Don’t be deceived by the line of “we will return your application fee” at anytime. This was also a lie, which the senior broker spouted over and over again, only to find out he had lied about that too.

My only regret is not recording the abuse I received from the “Senior Broker” so I could send it to AFCA. I would not even speak to my dog the way he spoke to me. He was angry that I had called him out on the lies and incompetency and did not have the decency to admit it.

Their contract is 95 pages, so beware. It’s a red flag.