Ordered a Stiga Park 500 W. Easy to order, except I forgot an email address on the initial order. Sorted out by phone. Delivery was by Alex, who phoned me on the morning of delivery to confirm del... Voir plus
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Ordered a Spectrum SBS240CPHT 40V Cordless Pole Hedge Trimmer. Having used it to cut a long Beech Hedge on two cuts I consider this to be the best Hedge Trimmer I have ever owned. Easily cuts the hedg... Voir plus
Bought a Feider lawnmower 1 year ago. Nothing but trouble with drive wheel breaking, which admittedly they sorted, but now constant trouble starting. If it started it occasionally worked but usually... Voir plus
L'entreprise a répondu
Great experience, website easy to navigate, payment split into 3 interest free payments, very quick delivery & the mower started 2nd pull ( I’d been dreading that bit) went through my overly long gr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
MowDirect is the UK's leading specialist supplier of powered garden-equipment, garden machinery (including lawnmowers, ride-on mowers, garden tractors, brushcutters, scarifiers, chainsaws, …), power tools and accessories. We've been online for over 20 years and have created a strong brand-presence across the sector through our accuracy, considered pricing-strategies, excellent customer-service and unbeatable after-care. Having pioneered the way garden machinery is sold online, at MowDirect we know how important it is to pay careful attention to our online customer needs. That’s why we offer a unique combination of top garden machinery brands such as Stiga, Einhell, Mountfield and more. We are also exclusive authorized dealers for Feider, Racing and Energizer. We carefully select our goods with our specialists team and we are proud to offer our customers exclusive products you won't find anywhere else. Subscribe to our newsletter to make sure you don’t miss out on our deals, new offers and more. Our knowledge is your resource. MowDirect has been advising customers since 1999. We are the longest-established, UK online supplier of garden machinery and we are very proud of this heritage. Our team is here for you at all times to help you choose the right machine, find spare parts, give you tips and much more.
Coordonnées de contact
2 Stockton End, SG19 1SB, Sandy , Royaume-Uni
- 020 3026 8712
- customercare@buyanddropgroup.co.uk
- www.mowdirect.co.uk
4,0
Bien
15 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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An odd one this.
An odd one this. I was hunting a new blade for my mower. Saw it on the site, ordered and paid for it and thought job done. Then ping! Sorry we are out of stock. Please accept a refund. I was disappointed but then kept reading and was directed to the suppliers website, which did have stock, for a lower price including courier delivery from France! So mow direct have both lost a sale nd kept a customer for their openness and honesty. Its just a shame the website was not connected to stock levels.
30 septembre 2023
Réponse de MowDirect
Good morning Mr Kirton
Im pleased to hear that you were able to source your new blade, we would normally of had these in stock however we had a massive fire and lost all of our parts stock so we like yourself have to get more stock in from France.
Kind regards
Sally
MowDirect
Delivery was on time
Delivery was on time, but the outer carton was not in a good condition.
The manuel is not impressive and some of the polts for fitting the handlebars was missing. Luckily I had some in our workshop.
Two rubber protectors was included but no instruction what they are used for or where?
30 septembre 2023
Réponse de MowDirect
Good morning
I forwarded your details to the warehouse to ask them to contact you directly.
Kind regards
sally
MowDirect
Réponse de MowDirect
Good afternoon
Thank you for taking the time to leave us a 5 star review and for your very kind words it is very much appreciated.
Kind regards
Sally
MowDirect
Drive on mower
The driver spent time to explain and demonstrate the operation of the mower. Arrived on time. Polite and efficient service.
2 octobre 2023
Réponse de MowDirect
Good afternoon
Im very pleased to hear that you are happy with the service you have received and especially from our driver Alex who demonstrated the Feider FRT-7550M Ride-On Lawn Mower to you. We hope to be able to assist you again in the future.
Kind egards
Sally
MowDirect
Brilliant service
Brilliant service.
Can't wait to try the new machine, just feeling a bit unwell at the moment
Alex was excellent. Thank you
5 octobre 2023
Avis spontané
Réponse de MowDirect
Good afternoon
I hope you will feel better soon so you are able to try out your new
Racing RAC6224PR Rear Engine Rider. If we can help you with anything else once you are feeling better please do not hesitate to give us a call.
Kind regards
sally
MowDirect
Réponse de MowDirect
Good afternoon Mr Bedford
Im glad to hear that you are very pleased with your purchase of the RFB-2127 Feider FRT-7550M Ride-On Lawn Mower, if you have any questions or need further help please call the office or send us an email at customercare@buyanddropgroup.co.uk
Kind regards
Sally
MowDirect
Best Customer service and Product!
After placing my order, I was contacted on the telephone to arrange a convenient delivery date.
As promised my mower arrived. The driver gave my husband tips and even offered to help move the box with him.
Lawn mower easily put together....up and running within an hour of being delivered. Thrilled with my purchase and the quality of the product, along with customer service and delivery!!!
6 octobre 2023
Avis spontané
Réponse de MowDirect
Good afternoon
Thank you so much for your 5 star review and very kind words it is very much appreciated. Its good to hear that you are really pleased with your purchase of the mower.
Kind regards
Sally
MowDirect
Great people to deal with
Staff really knew their stuff and were very helpful when website issues meant the machine we were trying to order was, in fact, no longer available.
All the wee difficulties of communication etc were quickly sorted in a friendly manner.
Great delivery service by palletways and all just as we had hoped for.
11 octobre 2023
Avis spontané
Réponse de MowDirect
Good afternoon
Its great to hear that you have received a good service all round from the staff at MowDirect to palletways who are an independent courier company and we are always in their hands and hope they do a good job. If we can assist you any further in the future please do not hesitate to give us a call.
Kind regards
sally
MowDirect
Really bad
Ok, so I don't normally leave reviews unless it's a particularly good or really bad experience. Unfortunately, this one was really bad. The 1st mower I got, an expensive self driving Energizer one was Ok for 10 months until it stopped working. I wasn't surprised at this as it seemed poorly made so I packaged it up as instructed and waited for a courier to collect. 3 weeks later a courier picked it up.. Reason for delay... Sally at mowdirect went off on holidays and didn't bother to arrange any courier till she came back (well done Sally!). 3 weeks after that, after many phone calls and e-mails which were never returned I was told my mower was broken and offered a replacement. I didn't want another Energizer one as it was poor quality (but expensive!) so I paid a bit extra for an Echo machine. By this time the grass is getting really long so I'm looking forward to trying out my new machine. 5 weeks later after many more unreturned phone calls and e-mail's asking just when my mower is coming I'm told that there has been a fire at the warehouse that week and mower would be a while yet! I asked for a refund and after another 2 weeks of unreturned phone calls and e-mails my refund eventually appeared. Hooray, except the grass has now evolved into forest and trapped me in the house!!
29 août 2023
Réponse de MowDirect
Good afternoon Mr Walker
I have looked at the email trail and you confirmed on the 12th July that the machine was ready to collect and i booked the collection on the 19th July with DX not 3 weeks later as you implied. Due to where you live in Scotland it was then collected on the 25th July and returned to us on the 31st. We then unfortunately had a massive fire which resulted in us loosing our warehouse, offices and parts department so were not able to operate properly for several weeks hence the delay. I suggest in future you purchase much nearer to the Isle Of Gigha.
Kind regards
Sally
MowDirect
It would take too long to say all that…
It would take too long to say all that was wrong. But, suffice to say, if you have problems - dont bank on getting your money back . But, they will just keep saying you have to pay for shipping even when its faulty ( they will say the goods are not faulty even when its obvious they are ). So, sure, buy from them - but cross your fingers when you do.
18 juillet 2023
Avis spontané
Réponse de MowDirect
Good afternoon Mr Roberts
As you have not supplied an order number or any details unfortunately i cannot comment on your accusations as to whether they are correct or incorrect. If you would like to provide this information i will look into for you.
Kind regards
Sally
MowDirect
Wow brilliant service
Wow, a brilliant piece of machinery as we wanted to get through a small opening for a 91-year-old to use.
Once all sorted with Mowdirect, there were some problems, but the guys did us proud and got up and running. My father is now a proud owner of his first sir mower.
17 septembre 2023
Réponse de MowDirect
Good morning Mr Mudd
Im very pleased to hear that your father is happy with his new 62PR sit on mower, this is one of our best sellers and is perfect for the smaller garden, a very good buy for the price. If we can help with anything else please do not hesitate to give us a call.
Kind regards
Sally
MowDirect
Rachel was super helpful
Rachel was super helpful and knowledgable in helping me choose a mower to suit my needs.
Delivery was quick and easy.
Mower does exactly what I need it to do.
Great service
20 septembre 2023
Réponse de MowDirect
Good morning Mr Kelsey
Thank you for taking the time to leave a 5 star review and also for your very kind words. I will pass your thanks onto Rachel as well. If we can help you any further in the future please do not hesitate to give us a call.
Kind regards
Sally
MowDirect
Second Lawn Tractor I’ve purchased
Second Lawn Tractor I’ve purchased, the team are professional, dedicated and knowledgeable, friendly and easy to deal with. Their post sales support is first class. Highly recommended
20 septembre 2023
Réponse de MowDirect
Good morning Mr Wilson
Its good to hear that you are very happy with the service you have received and also with the purchase of your second tractor. If there is anything else we can assist you with please do not hesitate to get in touch either by phone or email at customercare@buyanddropgroup.co.uk.
Kind regards
Sally
MowDirect
Very happy with the product
Very happy with the product - a Flymo Easistore rear-roller mower - and the price. Slightly less happy with the length of time it took to be delivered...
18 septembre 2023
Réponse de MowDirect
Good morning Mr Ducker
Im sorry that your mower took a little longer to arrive that expected, this was dispatched directly from the UK Distributors so was out of our control regarding the delivery time. Please accept my sincere apologies for any inconvenience this has caused.
Kind regards
sally
MowDirect
Good customer service
Good customer service. Great delivery and expert advice given. Too soon to say anything about the mower as only used it once.
28 septembre 2023
Réponse de MowDirect
Good afternoon
Thank you for taking the time to leave us a 5 star review it is very much appreciated.
Kind regards
Sally
MowDirect
Racing 6224PR Ultra-Compact…
We bought a Racing 6224PR Ultra-Compact Rear-Collect Ride-On Mower. From mow direct and its cheap Chinese product ive had problems flat tyres only to discover the weld in the wheel was bad and spikey. The customer service is Apalling and I wouldn't recommend d this company also they inly allow positive feed back on their site as ive tried twice now and its not up I'd look elsewhere as we feel we're stuck with it
8 juin 2023
Avis spontané
Réponse de MowDirect
Good morning Mr Stevenson
Im very sorry you have not had a reply , i have found your email it looks like it came in just round about the time we had the fire which has caused us huge issues as we lost our offices, warehouse and stock. Our warehouse manager was on holiday last week and is off sick today , i have forwarded your complaint to him for his attention on his return and asked him to get back to you.
Kind regards
sally
MowDirect
Very unhappy sit on lawnmower not…
Very unhappy sit on lawnmower not working great returns it now I have waiting for 6 week and still not refund Sally how I been talk to has for the last 3 week Friday every week and I have still not seen a penny . mowdirect Policy says they will refund you in twenty one days that surely not
15 août 2023
Réponse de MowDirect
Good afternoon Mr Woollard
Im very sorry to hear that you are unhappy with your ride on and are waiting for a refund, we have had a massive fire which has caused loads of issues , i thought my colleague in sales had explained everything to you yesterday morning so i am disappointed that you have taken to trust pilot to give us a 1 star review. I will send you an email to reiterate what my colleague advised.
Kind regards
sally
MowDirect
Cheap price even with delivery added
Cheap price even with delivery added. Speedy delivery too.
16 septembre 2023
Réponse de MowDirect
Good afternoon
Thank you for taking the time to give us a 5 star review and also your very kind words it is very much appreciated at this very difficult time for us.
Kind regards
Sally
MowDirect
I have yet to receive my goods
I have yet to receive my goods. I have emailed to enquire where the WEPWT trimmer my be delivered but have yet to have a response. My order was placed on 13th September 2023.
10 septembre 2023
Réponse de MowDirect
Good afternoon
I have spoken to the UK Distributors as your machine is being sent directly from them and they have advised that courier permitting this will be with you either Tuesday or Wednesday.
Kind regards
Sally
MowDirect
Extremely helpful knowledgeable staff
Extremely helpful knowledgeable staff. The mower isn't yet put together so can't comment on that but the customer service and delivery was faultless. Thankyou.
15 septembre 2023
Réponse de MowDirect
Good afternoon Mrs Parkes
Thank you for taking the time to give us a 5 star review and also your very kind words it is very much appreciated at this very difficult time for us.
Kind regards
Sally
MowDirect
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