Mr Carpet Avis 61

From start to finish ( a very short time period) the service at Mr Carpet was superb. Manny , at the shop, could not have been more helpful and Aiden, who installed the carpet was super efficient. Communication for any company is key and Mr Carpet excel at keeping you up to date on exactly what is happening and when. Well done to one and all.

Got a great introduction into all things carpet when I visited the showroom!
Very knowledgeable staff, they clearly explained about how the different products were made, how they differ in price and the merits of each.
I had a stair runner installed with ribboning detail, thrilled with the result, the fit and product were faultless.
My next carpet . . I'd be sure to head back.

A really good and efficient service at their Fulham shop and from the fitters too who were very polite and more than helpful.

The staff at Mr. Carpet were excellent, especially since I frequently popped into the shop to ask questions. They were patient, and no matter how busy, always gave me their time and advice. The carpet that I chose was perfect. The fitters did an excellent job and I am extremely pleased with my purchase. I shall certainly be returning, and highly recommend Mr. Carpet.

Customer service is what defines this company. Every carpet supplier can supply pretty much the same product, but Mr Carpet can rarely be bettered on price and can always be relied on to do what they say, use reliable and talented fitters and genuinely strive to keep the customer happy. I've used them again and again for 30 years or so and they have never lost their ethos.

Excellent service from Mr Carpet Fulham. They’ve fitted our stairs, hall, bedrooms. I never go anywhere else. Super helpful, swift, professional from selecting to fitting.

Mr Carpet's Munster Rd branch are carpeting my new house. They were recommended by an experienced property manager and have lived up to that recommendation. Efficient, good advice and pleasant people. Prices are quite reasonable and their fitting service is flexible. Would definitely be my first choice on another occasion.

We recently had Mr Carpet fit new flooring in our home, and the experience was absolutely fantastic from quotation to completion.
The team was professional, courteous, and incredibly efficient. The carpet installation upstairs was done with great precision and care, leaving everything looking immaculate. Downstairs, the Moduleo flooring has completely transformed the space – it looks stunning and was fitted to perfection.
Communication was clear and timely throughout, and every step of the process was handled with genuine expertise. MR Carpet made the whole experience stress-free and enjoyable.
We’re thrilled with the results and wouldn’t hesitate to recommend MR Carpet to anyone looking for top-quality flooring and exceptional service.
Thank you for making our home feel brand new!

I bought a stair runner from Mr. Carpet. The manufacturer of the stair runner was Crucial Trading. The Crucial Trading product I purchased was the 'Grand Herringbone Sisal'.

This particular sisal product is marketed on the Crucial Trading website as being suitable for "heavy domestic, stairs". A product that is marketed as suitable for "heavy domestic and stairs" should reasonably be expected to cope with traffic from a mainly two-person household. Yet, this sisal product from Crucial Trading, fitted to my staircase, showed signs of wear within about 3 years.

The Crucial Trading Grand Herringbone Sisal was fitted to my staircase in January 2019. My first complaint to Crucial Trading (via Mr Carpet as the retailer) was in February 2022.

The advice delivered by an Independent inspector appointed by Crucial Trading was that the wear was due to local incidental usage and the recommendation provided was that we should "spread the wear where possible because the stairs are susceptible to concentrated pivot and rubbing which can lead to a more rapid wear rate". This requirement to "spread the wear" when using a staircase could mean, in practice, having to remember to place the foot in different positions each time the staircase is used. Many might reasonably suggest this is not practical and that a stair covering should reasonably be able to withstand the use it was designed for - people going up and down a staircase as they move around their home. After all, the Grand Herringbone Sisal from Crucial Trading is marketed on the website as being suitable for "heavy domestic, stairs".

In my experience, Crucial Trading hasn't been easy to deal with. In a direct dealing with the company, for example, Crucial Trading stated that it had no direct involvement in the matter, as my contract for purchase was with the retailer (Mr Carpet). They also stated that the retailer had no obligation imposed by Crucial Trading to take further action. This left me wondering where to turn.

From my experience, how a company deals with a complaint or an issue is important.

There is no recourse left to me now, as the Carpet Foundation has closed down, and the retailer has taken reasonably lengthy periods of time in some instances to respond to my ongoing complaint over the years.

As consumers, however, we have choices. Based on my experience with the Crucial Trading Grand Herringbone Sisal, I will not purchase a Crucial Trading product again.

I have been going to Mr Carpet in Fulham for years. John and the team have always been incredibly helpful and the fitting team has always done a great job. I can thoroughly recommend this business - and it's always a pleasure dealing with them.

I don't normally write reviews, but we were exceptionally pleased by the service we received recently from Mr Carpet of Fulham, London. From the initial consultation at their very friendly main office, to the careful measurements taken by Manny, and finally to the extremely skilled fitting by Martin, Archie and Tommy - full marks to everyone at Mr Carpet, we can heartily recommend their excellent service and very reasonable prices!

Excellent service and product, absolutely delighted with my new carpet which elevated the look of my flat. I was impressed with the expert advice I received from John and the team, superb and fast fitting by Martin and his son (with minimal disruption and meticulous attention to details). I could not recommend Mr. Carpet Fulham highly enough for top quality service and beautiful carpets. Thank you!

We have used the Fulham branch of Mr Carpet twice to do a full Carpet Replacement in our flat and then to replace our living room carpet when it was damaged. The team (John, Pete and Manni) are fiendly very helpful. We have visited the shop many times and there was no hard sell which was such a relief.
We were given good advice and they made sure to work within our budget. The Carpet fitter they sent (Martin) was polite, friendly and did an excellent job.
I highly recommend them.

Mr Carpet Fulham Manny and Pete gave us a five star service they helped us match some carpet in the house to go into our lounge , ordered the carpet very quickly then gave us a very soon appointment after. They were helpful in every way and I would highly recommend them

Thank you Mr Carpet, another project successfully completed. Jamie has fitted our new carpets and stair runner beautifully and swiftly. We are absolutely delighted with the transformation.

Thank you to all the team at Mr Carpet Fulham. An excellent service from start to finish - a wonderful array of carpets to choose from, they helped advise on which to go for, they measured up quickly and kept me informed every step of the way. An absolute delight to deal with and made the whole process so easy. John, Pete and Manny thank you and to the lovely fitters too.

The team at Mr Carpet were just easy to work with and provided excellent quality work inspite of painters and builders working in the same house at the same time. Four rooms and two flights of stairs in half a day. No fuss. Fitted to a high standard. 👍

I have used Mr Carpet in Munster Road Fulham for over 25years although my last dealings with them was 9years ago. Staff have all changed but the experience has not. As usual they were a pleasure to deal with the fitters where on time and did a great job. All excess carpet was removed and area cleaned. All I needed to do was quick vac, Cannot praise this company enough.

I couldn't be more happy with the final outcome of Mr.Carpet's services!!

John and his team managed to change the carpets in three rooms in my flat in under four hours.

My flat feels brand new and it's all because of your hard working and dedicated team.

Thank you so much!
I can't be more appreciated!!!

Agnies

Great service from Mr Carpet in Sheen - defective carpet replaced and reinstalled with good communication throughout - thank you John and the team!