Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management s... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the d... Voir plus
Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solv... Voir plus
Mathew he was so helpful even if it was not his department. He listened to my problem and create a ticket and transfer me to the right department. Michela was so helpful and solve the problem with i... Voir plus
À propos de l'entreprise
À propos de MRI Software
Écrit par l'entreprise
Become a Real Estate Visionary
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Explore our solutions below:
Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
Request Further Information
Coordonnées de contact
28925 Fountain Parkway, 44139, Solon, Etats-Unis
- 1-800-321-8770
- sales@mrisoftware.com
- www.mrisoftware.com
4,7
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Pauline is amazing
Pauline is amazing, she knows the system well, she helps you and makes you think, so happy to work with her. Thank you
10 mars 2026
The support person was patient with the…
The support person was patient with the process and walked me through some of the nuances that were not easily discernible. He did a great job
25 février 2026
Excellent quality of service since I…
Excellent quality of service since I was involved with this outfit from Feb 2004,
9 mars 2026
The professionalism over the phone and…
The professionalism over the phone and the email communication via email
5 mars 2026
It was a quick process to resolve my…
It was a quick process to resolve my issue and the associate was very friendly
4 mars 2026
Quick answer provided
19 février 2026
I called about missing signature boxes…
I called about missing signature boxes for me and my co-listing agent. The person I first spoke to was very polite and apologized but had to turn me over to tech support. That person said they would look into the problem and I should have a solution soon. I received an email saying a case had been opened and was now closed but the problem remained.i ended up using the copy/duplicate function for a locked contract and solved the problem myself. Usually MRI/CTM is fantastic software, just not this time.
19 février 2026
Réponse : MRI Software
Thank you for your feedback Ann. We’re very sorry to hear about your experience. After reviewing the support case, we can confirm that our development team did implement a solution at the time, however, this was not communicated to you clearly. We sincerely apologise for this oversight.
A manager will be in touch with you shortly to discuss the matter further and to provide any additional assistance you may need.
Resolved fast with an educated Thoughtful agent.
Resolved fast with an educated agent.
18 février 2026
Friday call
Friday call, wait for the answer, follow up on Monday. Question answered. Thanks,
27 février 2026
VERY KNOWLEDGABLE TECHS
VERY KNOWLEDGABLE TECHS. AND I APPRECIATE THEIR PATIENCE AND DELIGENCE TO GET A JOB DONE.
27 février 2026
I have used many work order programs…
I have used many work order programs over the years. This one hides many of its most needed views of maintenance. Why not have one central place where ALL work orders can be seen that are due in the month?
27 février 2026
Réponse : MRI Software
Thank you for your review Paul. A senior support manager will be reaching out to you to offer assistance and help you explore available options to ensure you are getting the most out of the system.
Quick response from a professional tech.
27 février 2026
Good customer service.
13 février 2026
Listing Mistake
I called in about a mistake I had made and she was so very helpful correcting the problem. The best thing was I could understand her.
13 février 2026
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