Musora Avis 

Bad experience with Musora/pianote. Found the content good but having been locked out of my membership for over 6 months they told me that's my subscription didn't transfer over from Google Play. I presented evidence (receipt) of subscription. All they could offer me was one month's free subscription. Poor customer service in my view. Julia always took weeks to reply to emails.

Musora took hundreds of dollars from my credit card without authorisation. And are currently resisting returning this fraudulent amount. I advise great caution when dealing with Musora Media or its affiliates such as Pianote.
In my experience they are just crooks.

want to publicly share my experience with Musora/Drumeo and Google Play because after more than 3 months, my refund issue still remains unresolved.
I purchased a subscription through Google Play (charged via Google Payment Ireland Ltd / PayPal). Musora/Drumeo informed me in writing that a refund had supposedly been issued. However, more than three months later, no refund has been received.
I contacted Google Play support and received a written response stating that the developer/merchant is responsible for the refund. I shared this response with Musora/Drumeo, but they continued redirecting me back to Google.
When I requested verifiable proof of refund completion (such as a refund reference number, ARN, or transaction ID), none was provided — only a date on which they claimed a refund was processed. Most recently, I was told that they had “already paid once” and would not pay again, despite no refund ever reaching me.
At this point, I have submitted evidence and screenshots through PayPal’s dispute process.
I am posting this because consumers deserve clear accountability when a refund is claimed but never received.
If anyone from Musora/Drumeo or Google Play support would like to resolve this properly, I am still open to a fair resolution.

Personally never had contact with customer support, so I don't know what that's like and I see people complaining about it. What did it for me, was seeing drummers I really like and learning from them. Then it became the 'Musora' app where they condensed piano, singing, guitar and drums into one app, which was awesome because I have a keyboard I've been meaning to learn and I'd definitely love to sing better. So it was a win-win overall.

NO Customer Support. If you call them, they will want to call you back, that takes a few hours. Then they'll listen to you and tell you they'll get back to you, and they never will. They say they offer 90 days of free lessons if you purchase a new Roland Piano. I did, but now they will only offer 7days free lessons online. The 90-day offer is a bait and switch.

I liked it so much I subscribed. First with a year subscription in 2024 (exp. 2025) then I bought their keyboard with 2 free years (now ex. 2027). EXCEPT- they have it as just having 2 years total. I repeatedly went to customer service- both email and through the website (no calls-hearing issues)- they just said 2026 is correct because that's what was on the account and never looked into what I actually bought, never bothered to explain anything, just ignored me. I lost a year subscription which is like $240. Update: Offered me a discount for the next year but they are still extremely slow to get back to you. I will up my stars from 1 to 3 as they really do have a good product and they finally addressed me, and they said they are putting in place a new tracker system for customer service issues which should handle the issue. I'm hopeful to see improvement.

Wanted to subscribe, but my profile had my old mobile number...and there is no way to update my profile with new number.
Anyway, tried to subscribe, and process never succeeded. Therefore, taking my money somewhere else.
Sad, becaus they seem to have lots if interesting content

Be carefull...subscription trap. Free trials lead to susciption. The infos are hidden, so you can get traped into it.

Automatic renew never asked from 120 to 240 dollars. I asked the same day of the payment to have a refund and never received any replay, no customer care. That's a real theft. Be careful!! Ba aware!

I received a free subscription from Thomann.

It wasn't worth the money for me. I'm not surprised they're having to offer free subs.

The interface is quite old-fashioned and restrictive; the "experience" is very gamified (like DuoLingo); the tutors all have the same fixed grin, like they're connected to a machine that will shock them if they stop smiling.

I tried but really didn't like it.

I’ve been a customer for a while now, but it’s clear that their standards have plummeted recently. The customer service is frustratingly unresponsive.
Beyond customer service, the platform itself feels stuck in time - at least 10 years behind the modern online course industry. The interface is clunky, the search is terrible, and there’s a shocking lack of interactive or adaptive learning tools that are now standard everywhere.

At this point, the service isn't worth the subscription fee - you’d be better off investing your time and money into private lessons with a real teacher. The one-on-one attention, feedback and human connection make for a far more effective and rewarding learning experience. Save your money and look for better options elsewhere.

This site is a ripoff. At one time it may have been a good platform for musicians to get sheet music and tips, But THIS IS NO LONGER THE CASE! Use their free videos on YouTube but don’t pay them a red Canadian cent!

Great lessons but customer service has seriously deteriorated. Ive lost access to lessons and sent 3 emails in last week and so far no response other than automated ‘we will answer we promise’. Customer service used to be spot on but things have changed.
Jared needs to get involved and get customer service back on track

I subscribed to piano lessons through musora and/or pianote. I decided that the lessons were not what I expected, so I asked them to cancel my subscription and send me a refund. Despite MULTIPLE phone calls (all of which were dropped from their end) and MULTIPLE emails, I have received no response at all from them. I don't know why anyone would pay for their services. The company is NEXT TO IMPOSSIBLE to get hold of or get a response from. If you sign up with them, GOOD LUCK!!! I feel sorry for you!!!

Had an interview for the People & Culture position. What a joke, I’ve never had a worse interview & I do interviews for a living! Magha, talked about herself for two minutes, asked me zero questions about myself the whole interview. Asked me if I brought the job description to the interview I asked if I was sent it or if was available somewhere to pull up she responded “no” lol. Then pulled it up on her screen and asked me to read through the whole job description and talk about my knowledge with their business. While I was middle of talking, she started having a conversation with her husband and muted the mic. Then excused herself from the interview, turned off her camera and left for a couple minutes. She couldn’t have seemed more uninterested to be in the interview, and it was very insulting. I don’t care if you have your mind made up about another candidate, show some manners and respect for people giving their time! I would never work for this company, seems as though their human resources department is the biggest problem with people and culture, yuck!

When things gets wrong when ordering merchandise from Musora you are in for a horrible slow way to fix it. They do not reach out to customers, so if the purchase isn’t shipped YOU have to make contact. It first took 11 days until I reached out to them and asked about the shipping. Long story short, I answered any questions they sent, but every time it takes 3-4 days until they reply.
Musora has become a high end club with their stars in studio, customer focus gone.

They have sent a spurious invoice for “renewal” of an account I have not used for well over a year (as I found it next to useless). Without any notice they are attempting to charge my credit card. Sharp practice at best, maybe a rip off scam.

Their money-back guarantee is not real. I tried getting my money back by emailing them as described on the website and never got a response. I did it multiple times. After more than a month, I started a credit card dispute to get my money back.

Very very disappointed I am being asked to pay a significant amount of money to receive the books from Musora. Its claim of free postage is a lie. BEWARE when ordering from this US based company. They should make clear postage outside the US could result in exorbitant charges (as was my case).

Amazing platform for aspiring musicians!