The item is tiny and not worth the £50.
Date de l'expérience:
Vendu par My 1st Years
Les informations sur cette page sont basées uniquement sur les avis produits écrits par des clients de My 1st Years via Trustpilot.
Ce que les clients ont mis en évidence
Qualité
Rapport qualité / prix
Design
Confort
Adapté pour les familles
Détails du produit
Tous les avis
Was functional
Date de l'expérience:
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Lola,
Thank you for taking the time to leave a review.
We’re pleased to hear that you found the Luxury Gift Box functional and hope it provided a lovely finishing touch to your order.
Thank you again for choosing My 1st Years.
Best regards,
Shannon , Customer Services,
My 1st Years
Lovely product. Love how you can personalise these at very little cost. Makes the little gift extra special.
Confort: 5
Design: 5
Adapté pour les familles: 5
Réponse de My 1st Years
Hi Tracey,
Thank you so much for your lovely review! We’re really pleased to hear that you love the Luxury Gift Box and the option to personalise it to make your gift feel even more special.
We really appreciate you taking the time to share your feedback and hope the gift was very well received!
Best regards,
Shannon ,
Customer Services,
My 1st Years
Lovely little box.
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Lea,
Thank you so much for your lovely review! We’re really pleased to hear that you liked the Luxury Gift Box.
We appreciate you taking the time to share your feedback and hope it made your gift feel that little bit more special.
Best regards,
Shannon ,
Customer Services,
My 1st Years
Disappointed … lovely aesthetic for gifting but only opened a few times before gifting and to be kept for storage but the fold across top has already torn.. just quality unfortunately ans not meant to last but would have liked as a keepsake box given extra pricing.
Confort: 5
Design: 3
Adapté pour les familles: 5
Qualité: 3
Réponse de My 1st Years
Hi Cheryl,
Thank you for taking the time to share your feedback. We’re pleased to hear that you liked the aesthetic of our Luxury Gift Box, but we’re genuinely sorry to hear that the fold across the top has already torn after only being opened a few times.
We completely understand your disappointment, particularly as you had hoped to keep the box as a keepsake for storage after gifting. We appreciate that, given the additional cost of the Luxury Gift Box, you would expect it to maintain its quality and appearance for longer.
We’d be more than happy to arrange a replacement for you. Please get in touch with our Customer Services team, and we’ll be happy to get this sorted for you as quickly as possible.
We’re sorry again for the inconvenience caused, and thank you for bringing this to our attention.
Best regards,
Shannon , Customer Services, My 1st Years
Very beautiful thank you
Confort: 5
Design: 5
Adapté pour les familles: 5
Réponse de My 1st Years
Hi Barbara,
Thank you so much for your lovely review! We’re so pleased to hear that you thought the Luxury Gift Box was beautiful.
We really appreciate you taking the time to share your feedback and hope it made your gift feel even more special.
Best regards,
Shannon ,
Customer Services,
My 1st Years
Very sturdy box for future use
Date de l'expérience:
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Brona,
Thank you so much for your lovely review! We’re so pleased to hear that you were happy with the Luxury Gift Box and found it sturdy enough to be reused in the future.
We really appreciate you taking the time to share your feedback.
Best regards,
Shannon ,
Customer Services,
My 1st Years
The product was great exactly as it was on line
Confort: 5
Design: 5
Qualité: 5
Réponse de My 1st Years
Hi Donna,
Thank you so much for your lovely review! We’re really pleased to hear that you were happy with the Luxury Gift Box and that it was exactly as you expected from the website.
We really appreciate you taking the time to share your feedback.
Best regards,
Shannon ,
Customer Services,
My 1st Years
Absolutely love receiving my purchases in this box, to reuse as a keep sake box.
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Samantha,
Thank you so much for your lovely review!
We’re so pleased to hear that you love receiving your purchases in our Luxury Gift Box. It’s wonderful that you’re able to reuse it as a keepsake box too, making it something special to enjoy long after your order arrives.
Thank you again for choosing My 1st Years and for taking the time to share your feedback with us.
Best regards,
Shannon , Customer Services,
My 1st Years
Lovely fir gifts.
Qualité: 5
Réponse de My 1st Years
Hi Judith,
Thank you so much for your lovely review!
We’re so pleased to hear that you were happy with the Luxury Gift Box and felt it was perfect for gifting. It really does add that extra special finishing touch.
Thank you again for choosing My 1st Years and for taking the time to share your feedback with us.
Best regards,
Shannon , Customer Services,
My 1st Years
We absolutely loved the luxury gift box our item came in! Such a gorgeous little touch and it made opening it feel extra special. My child was far more interested in getting stuck in and playing than admiring the packaging though! The perfect little gift for a special occasion and definitely one that feels like a treat from the moment it arrives!
Design: 5
Adapté pour les familles: 5
Qualité: 4
Réponse de My 1st Years
Hi Siânna,
Thank you so much for your lovely review! We’re delighted to hear that you loved the Luxury Gift Box and that it made opening your order feel even more special.
It sounds like your little one was far too excited to get to the gift itself, which we love to hear! We’re so pleased the presentation added that extra special touch and made it feel like a real treat.
Thank you again for choosing My 1st Years.
Best regards,
Shannon , Customer Services,
My 1st Years
Looked great and was wrapped in a lovely box
Design: 5
Qualité: 5
Réponse de My 1st Years
Hi Maura,
Thank you so much for your lovely review! We’re delighted to hear that you were pleased with the Luxury Gift Box and that you thought it looked great.
It’s lovely to know the presentation made a positive impression too, and we really appreciate you taking the time to share your feedback.
Thank you again for choosing My 1st Years.
Best regards,
Shannon , Customer Services,
My 1st Years
Never received the product and I reported it to evri and my1styears and they basically told me they couldn’t do anything even though the proof of delivery showed it was delivered to an unknown address, outside. They said was that Evri weren’t responding but then also said there was going to be an investigation and evri would go back to where they left the parcel - this never happened and I was told to basically sort it myself even though I explained I asked all my neighbours and no one had seen it. I asked for store credit or a refund and it got declined. Paid money and didn’t receive any parcel
Confort: 1
Design: 1
Adapté pour les familles: 1
Qualité: 1
Réponse de My 1st Years
Hi Molly,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience with the delivery of your Personalised Big Name Sage Cord Mini Backpack and the frustration caused by not receiving your order.
We completely understand how upsetting it must have been to see the tracking showing as delivered when the parcel had not reached you, particularly after you had already checked with your neighbours.
When you contacted us regarding the delivery, we did ask via email for a Crime Reference Number so that we could formally dispute the delivery with Evri and progress the matter further. Unfortunately, we did not receive a response to this request, which meant we were unable to proceed with the dispute on your behalf.
We’re sorry that this process was frustrating and that you felt unsupported. We appreciate your feedback regarding the communication and delivery investigation, and we will ensure your comments are shared with the relevant team.
Thank you again for choosing My 1st Years and for taking the time to share your honest feedback.
Best regards,
Shannon , Customer Services, My 1st Years
Very soft and great quality. Absolutely recommend.
Confort: 5
Design: 5
Adapté pour les familles: 4
Qualité: 5
Réponse de My 1st Years
Hi Ekta,
Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with the softness and quality of your Luxury Gift Box.
We really appreciate your recommendation and are so pleased you had a positive experience with us.
Thank you again for choosing My 1st Years.
Best regards,
Shannon , Customer Services,
My 1st Years
Great gift
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Melissa, thank you so much for your lovely review! We’re delighted to hear that you think the Luxury Gift Box makes a great gift. We put a lot of thought into how our gifts are presented, so it’s wonderful to know you’re pleased with it. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Great quality really added to the expensive feel of the present.
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Jaz, thank you for your lovely review! We’re delighted to hear that you’re so pleased with the quality of the Luxury Gift Box and that it added that extra special feel to your present. We put a lot of thought into how our gifts are presented, so it’s wonderful to know the packaging helped make the gift feel even more special. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Great way to mark a milestone moment
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Alison, thank you for your lovely review! We’re delighted to hear that you think the Luxury Gift Box along with a gift message is a great way to mark a milestone moment. We put a lot of thought into how our gifts are presented, so it’s wonderful to know the box helped make the occasion feel extra special. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Luxury gifting
Confort: 5
Design: 5
Adapté pour les familles: 5
Qualité: 5
Réponse de My 1st Years
Hi Stacy, thank you for your lovely review! We’re delighted to hear that you love the Luxury Gift Box for luxury gifting. We put a lot of thought into how our gifts are presented, so it’s wonderful to know the box adds that extra special touch. Thank you for choosing My 1st Years!
Best regards, Aleksandra, Customer Services, My 1st Years
Good size box, easy to open
Design: 5
Qualité: 5
Réponse de My 1st Years
Hi Lorraine, thank you for your lovely review! We're so pleased to hear you found the Luxury Gift Box a good size and easy to open. We put thought into making our gift packaging feel special while still being practical, so it's great to know that came across.
Best regards, Aleksandra, Customer Services, My 1st Years
Never received the parcel tried to get in touch but no look so thanks
Confort: 1
Design: 1
Adapté pour les familles: 1
Qualité: 1
Réponse de My 1st Years
Hi Alyssa, we’re sorry to hear that you haven’t been able to locate your parcel. Our records show that the parcel was delivered to the correct delivery address. We’ve also checked our records and unfortunately can’t locate any previous contact from you regarding this issue. If you’re unable to locate the parcel, please get in touch with our Customer Service team with your order details so we can look into this further and help resolve the issue for you. We’re sorry for any inconvenience caused and hope we can get this sorted for you.
Best regards, Aleksandra, Customer Services, My 1st Years