I didn’t receive this item.

Réponse de My 1st Years
Hi Judith, we're really sorry to hear you didn't receive your Peter Rabbit My First Library. As your order was larger, this item was sent separately in its own box, and unfortunately it looks like this parcel may have been lost in transit.
We have already emailed you regarding this, but haven't heard back, so we've sent a follow-up email to make sure this hasn't been missed. Please reply to us in the same email thread so we can continue looking into this for you and get this resolved.
We're sorry again for the inconvenience and hope to hear from you soon.
Best regards, Aleksandra, Customer Services, My 1st Years
