Clarion Housing Avis 

Cliona went the extra mile to help me. Well done Cliona.

I consulted with Cliona, who provided excellent support by facilitating the escalation of my ongoing repair request.

Shocking service from Clarions. I put a request in to their inbox as per the guidance and was told there was a 5 day turn around time. i followed up almost daily. 8 days later i finally get through to someone who tells me it hasnt been logged correctly and the 5 days starts from today - which is too late. no one on the phone was able to help and there was no means to escalate. I would avoid at all costs

I am a leaseholder of a flat. Last year I was over charged substantially for my service charge. I pointed out their mistake as they charged me for the whole building. After a very lengthy and time consuming process I was refunded the money.

This year it looks like they made the exactly the same mistake!!!

Been trying to contact them about it. Been over a month, and have not had a reply.

Terrible service, and incredibly incompetent.

Customer advisor was very helpful and professional

So helpful and made all my repair requests very easy

Janice was so much help today within helping me with a repair within my home much appreciated x

Very helpful

The
operative was very helpful and completed two tasks that I need to address today. I have never really used the chat section before. Going forward I will always use it now. I was twenty seventh on the mobile today to speak to someone. That is a lot of money to waste. My two request were handled quickly and the young lady was very pleasant and helpful. It would be good if you could advertise the chat section more. I will not be phoning any request for repairs now. The chat section is brilliant.

Shared ownership helped me get onto the property ladder, but after 9 years I wouldn't choose it again.
My biggest frustration was not being able to get answers regarding my share owned until the time came to sell.
The investment performance was also very disappointing. After 9 years within the shared ownership framework, the increase in value was modest and did not reflect the restrictions, costs and complexity that came with the scheme.
More than anything, shared ownership often left me feeling caught between two organisations. I had a mortgage lender on one side and a housing association on the other. Rather than feeling like a homeowner, there were times when it felt like I was managing obligations to both.
The constant stream of emails and letters didn't help. While they were rarely personal, they were usually about administration, charges, requirements or processes rather than anything positive. Over time, the whole experience felt bureaucratic and restrictive.
The property itself served its purpose as a stepping stone, but after a decade I was pleased to move on. Cancelling the monthly payment to Clarion after completion was genuinely one of the most satisfying parts of the sale. It marked the end of a system that never really felt like straightforward home ownership.
Shared ownership got me onto the ladder, but it also reinforced my preference for simple, transparent home ownership. I would not choose the model again.

Unable to rebook appointment, I have now to wait for repairs to contact me to rebook.

Very professional and friendly service

The customer service is appalling, I’m a tenant sitting in my home with no heating I can’t get through by phone queue was 33 people in front, can’t report repair on line as my email is not recognised and I need a customer number which I do not have and can not find and got cut off live chat this housing group is disgusting

Thanks Rebecca for listening, having patience and getting me back in touch with who I needed. I was very stressed and still am a bit but you took the extra effort to help me who is a neurodivergent person and also loved my complaint that I wanted. I hope you have a great day.

I have been waiting over a month for a reply from Clarion as to why for the 4th year running they have not authorised replacement of a non-compliant fire door in my property. Every year my front door fails inspection and every year a temporary remedial fix is ordered (sometimes through my own chasing!) and this year the inspectors advised that the only option was to replace the door to which Clarion declined to authorise. I have been waiting since 22 September for contact explaining why. I have chased three times and still no response.

Useless Online repair website and contractors

Over the past week and a half we have had an issue with our communal TV aerial which keeps cutting off, Last week I used their 'online repair portal' and chose the communal section and reported that our TVs were going off.

This was before the 2 storms hit so I knew it would take them some time to get back to me after the storms passed. The reason why it was getting affected before the storms hit was rain water was (still is) getting into the metal booster box that is outside (south facing) which powers both the communal TV aerial and communal satellite dish.

A week later, myself and other neighbours have had no contact from their repair team or anyone from clarion until I sent an urgent email today to their customer service team.

I reported that since mid week last week the TVs have not been working and that it is down to the box outside on the wall which was supposed to of been repaired 4 years ago with a new box, however no new box got fitted and the old original one is still there from 15 years ago which powers 2 blocks of flats (12 flats in total).

This isn't the first time I've had issues with their online repair portal, the last time was when we had loose brick work in our bin bays which was causing the brick wall to move.

They sent someone round within 48 hours and he looked at it and ran away to do another job. Upon catching up with him (he was now working on a pavement outside mine instead of repairing our brick wall) he told me that it wasn't important and that they would be back to repair in next week.

They didn't, that was in July and by the end of September I ended up repairing it myself with some ready mixed brick mortar from Amazon, which stabilised the loose bricks before the 1 meter high wall fell on someone. Yes something that easy to repair and their repair team ran away. As of the end of October no one has come out to repair or look at that either.

Overall they need to sort out both their repair team in the north west and online repair portal to make it much better with communal repairs. They also need to look into their contractors who are supposed to do the work but back out or don't respond.

Clarion Housing have proved to be a disgraceful association once again. I have gone back and fourth with them for 2 years regarding my kitchen which has no cabinets no sink no utensils nothing and is not in use. I have a 9 month old baby who lives here and they have continuously ignored this even though it’s vital that he begins to have 3 meals a day. My doctor told me that there is a huge risk of my son becoming anaemic due to this and I have raised this issue with them regarding the fact that the kitchen needs to be done for this reason and they do not care. They take years, not months, years to do anything about the jobs they are meant to carry out for those who have a tenancy and are disgustingly selfish and do not care for the wellbeing of even a baby.

What went wrong this time,where to start the most useless money grubbing housing association in the world.
Three years we have been trying to get them to fix our completely degraded and hole ridden kitchen floor
We have a weed growing up through the front of our house which is now growing out of the window frames ,upstairs.
Drain pipes which have become disconnected a roof that is leaking all of which have been reported and none which have been addressed
These are just the most urgent repairs,when we report they send a surveyor out with promises that never ever come to anything.
They are a disgrace of the highest order ,to leave two elderly and disabled people in these conditions ,they should be defunded and nationalised

Nichola was very helpful, arranged an emergency call out