My Cruises Avis 1 003

First Kine and then Ben were very helpful and quick to respond to queries

We have never been on a cruise before and have yet to embark on our stay/fly/cruise package. Already I feel comfortable and confident with the online service and comprehensive information provided by Shezad at MyCruises. Very professional. Thank you.

Romi was a real pleasure to deal with and helped me with all my queries and with booking my next cruise! We have just returned from a cruise on celebrity in Japan booked through My Cruises and were impressed with all aspects! Thank you!

Keira was great with fixing my concerns.

Arabella was wonderful to speak with. She handled our cruise booking with professionalism and knowledge.

Bridgette Bien is great. Most helpful and responsive

Still waiting for updates on trip
Really not looking forward to travelling with this operator
Highly unprofessional get the impression it’s a one man operation operating out of their mums basement

Great customer service experience from Keira

With all the issues in the Middle East I had to review
my Air Travel Plans and the Customer Service with
MYC was immediate and helpful, giving me options
with Flights. Thank you Beth for your time and professional assistance in this matter.

ROBYN

Well cared for by knowledgeable travel agent JOSH ROSSITER.

We enquired about our Hotel booking and not even one day later I have the information I asked for.
Thank you very much

Kylie was so helpful from the time of my initial inquiry through to the booking. Her knowledge of the cruise and cruise ship was amazing. The cruise itself, Land of the Rising Sun, is exceptional value for money. So looking forward to it!

Fast response, good understanding of my request and efficient action taken

The customer service consultants with My Cruises are wonderful to deal with, and worth 4-5 stars. The only reason I gave a 3 star is because of the amount of time I had to spend in the queue which was nearly 30 min.

Debbie was fantastic to liaise with from the After Sales team.
I contacted her with a matter of concern, she very promptly investigated & resolved my query which was amazing.
Highly recommend!

There was an involuntary schedule change to my flights and Beth went above and beyond to help me to resolve the issue. Excellent service.

Speaking to someone who you could understand. Matthew was very polite and most helpful.

I've booked many holidays through My Cruises, and I always have great experience. Some of the holidays they offer are just amazing and well planned. Highly recommend.

10 days before our trip was due to start we had no airline tickets, no hotel bookings and no contact from Mycruises since the day after the original booking last December. It took three emails to get a receipt for the payment we made - full payment although it was still four months before we were due to leave.
It took an hour waifing on the phone
to finally get some documentation which still did not include cruise booking information. Travel insurance? " you will have to do that yourself" . Can my travel partner who does not use the internet get a paper copy of documentation? " we don't do that." The reference number for return flight is not accepted by the airline.
My worst travel experience ever.