Petsies Avis 

295
•
TrustScore 4 sur 5

3,8

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Noté 5 sur 5 étoiles

My whole experience with Petsies was excellent from start to finish. After losing my dog, Pixie, I ordered a plushie replica. The likeness to my old friend is exceptional. Every strand of her coat wa... Voir plus

Noté 5 sur 5 étoiles

Let me start off w/saying I haven't actually received my product yet, so I will update this post once received. However, I was contacted 3 times with detailed questions about the 6 pics I sent. They... Voir plus

Noté 2 sur 5 étoiles

I ordered a golf club cover head of our chocolate lab for my husband as a birthday gift, and when it came it looked absolutely nothing like a chocolate lab at all. It was white and brown spotted and l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered the replica stuff animal doll because my baby just passed away, sent them tons of pictures, got it yesterday and it didnt look like my dog at all, the only think thats look the same is the c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets

Écrit par l'entreprise

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

295 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(295)

26 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Daisy looks great

Daisy looks great, a little more shaggy than I thought she'd be but cute all the same

27 août 2025
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Réponse de Petsies

Hi Kate!

Thank you for your feedback! We're glad you love your Petsie.

-The Petsies Team

Noté 5 sur 5 étoiles

Happy tears

This looks so much like our little dog Emma, that we lost about a month ago at the age of 14, that we both started crying. Definitely try out Petsies. It’ll give you one of the best gifts to remember your dog by that you’ll ever have.

27 août 2025
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Réponse de Petsies

Hi Joseph and Rajeana,

We truly appreciate your kind words. Supporting pet parents during such difficult times is the heart of why we do what we do.

-The Petsies Team

Noté 5 sur 5 étoiles

I am speechless

I am speechless. Thank you so much for giving me a little something back that I lost. ❤️‍🩹❤️‍🩹

27 août 2025
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Réponse de Petsies

Hi Maddie,
We're so. happy to be able bring you some comfort during this difficult time.

-The Petsies Team

Noté 5 sur 5 étoiles

When I opened up the package one of my…

When I opened up the package one of my dogs saw the replica of her bff and started whimpering and came immediately over and started licking it. Definitely a great representation of our beloved Breezy.

27 août 2025
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Réponse de Petsies

Hi Kristin!

This is so sweet! It was our pleasure to make Breezy's Petsie.

-The Petsies Team

Noté 5 sur 5 étoiles

Excellent job!

The Petsies crew did a wonderful job creating a plushie of my recently passed dog. They clearly paid extreme attention to detail with the many pictures I sent them and the few tweaks requested after the initial design. The likeness to my Kujo is uncanny.

27 août 2025
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Réponse de Petsies

Hi Kristin,

Thank you for the kind review. We're glad to bring you comfort during this challenging time.

-The Petsies Team

Noté 1 sur 5 étoiles

I ordered a cat plush for my family as…

I ordered a cat plush for my family as our cat recently passed away. The cat we received did not look like our cat. It was a very scary cat, my kids are afraid of it. I contacted support and they were not very helpful. They told me I could send it back and pay return shipping, after having already paid to have it shipped to me. While I appreciate the fact that I can return it, I do not appreciate the fact that this terrifying plush will cost me $50+ just to ship it and we still dont have a plush for the family to enjoy. Terribly customer service, terrible product. Go with cuddle clones or someone else.

26 juin 2025
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Réponse de Petsies

We are sorry you feel this way about your experience with us. Our team did their best to offer you multiple options to better meet your expectations, and we are still open to discussing this with you. Please respond to our customer service team so they can further assist you.

-The Petsies Team

Noté 5 sur 5 étoiles

My keepsake of Kota Bear is beautiful…

My keepsake of Kota Bear is beautiful and gives me something to hug since she descended over the rainbow bridge. They took every description from me and captured her beauty for me.

27 août 2025
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Réponse de Petsies

Hi Sky,

We're so happy we're able to bring you a piece of Kota Bear back!

-The Petsies Team

Noté 1 sur 5 étoiles

It would be a five star review if I had ordered a potato plush...

I ordered a plush of my special needs bun, Benji who I lost 2 months ago. He was- and is, still so very dear to me. I feel like I've literally lost a part of myself with him and our routine together (regular vet visits, having to travel everywhere together because he needed medication multiple times a day etc) no longer being around. I wanted to get a plushy of him, because I hardly feel myself without a bun (bun parents will tell you. There is nothing more relaxing after a hard day than covering your eyes with their little velvet-y ears)
I spent roughly £250 on a custom plush. I wanted it to be weighted, like he was, to help with my anxiety, and a little pouch that I could keep some of his ashes in. I sent inphotos showing off his beautiful little face, and one of the cute bunny sploot (where you can see his little bum and his tail and his long legs and feet!) he was a gorgeous, lean, cinnamon bun. What I got was legitimately shapeless. A big round head with no snout, legs that belong to a little munchkin cat and the body was big and round. No care taken on rabbit anatomy for sure- maybe a Holland lop or a Netherland dwarf would have been better suited...maybe but not my Benji. The fur they chose to use was white- and just airbrushed so there was no depth of colour to it with the white showing through no matter how I brushed it and had a residue feel to it- not soft like a bunny. Maybe my expectations were too high. But I feel like I could have (should have) paid an independent artist who would have taken the time to get it all just right for me but I chose petsies specifically because of the huge range of animals they have in their gallery, the horses and chickens especially look so incredible with very distinct shaping giving them a very realistic look. I never complain about things, but I can't let this go, the absolute disappointment I felt in the pit of my stomach as soon as I opened that box, and paying £250 for the pleasure. My boyfriend- Benji's bundad said that the plushie looked like "how he would look if we hadn't had him cremated" 😬 yikes.

26 août 2025
Avis spontané
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Réponse de Petsies

Hi Jade!
We are very sorry you feel this way about your experience with us. It looks like our customer service team is in contact with you. Please reply to them if you haven’t already.
Thank you
-The Petsies Team

Noté 4 sur 5 étoiles

Perfect gift for Pet Owners

The Petsie looks very similar to my sisters dog and they made it just right. It's a wonderful experience to have your little one here with you again even if it is just as a plushy. A piece of him will always be with us physically now and it helps my sister alot. Even though the nose is made a bit smaller than it was it is still the best Plushy you could get a pet owner.

18 août 2025
Avis spontané
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Réponse de Petsies

Hi Charity!
We're so happy your sister loved her Petsie!
-The Petsie Team

Noté 1 sur 5 étoiles

Definitely NOT What You Think...Much Worse

Petsies advertised a 20% off sale on pet PORTRAITS. It looked like a painting. It wasn't. They merely made a paper copy off the picture you send in. It's like a poster and takes 2 minutes to upload and print AND ship.
Big rip off.
No. My photos were NOT blurry, Petsie. They are quite, quite clear. Don't attempt to distract from the fact that you sent something that can be done using a phone picture choice setting instead of actually doing a painted portrait of my dogs. It's no wonder people are unhappy with your versions of their beloved pets.

13 août 2025
Avis spontané
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Réponse de Petsies

Hi Cheryl!
We took a look at your order and it looks like the images that were used were blurry. We're so sorry our team didn't ask for clearer images. Please reach out to support@budsies.com so we can work with you to make it better.

-The Petsies Team

Noté 5 sur 5 étoiles

Amazing product

My son says it looks and feels just like his old bunny! He is so happy to have something to remind him of his favorite pet!

29 juillet 2025
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Réponse de Petsies

Hi Dan,
We're so happy we could recreate this keepsake for you.
-The Petsies Team

Noté 3 sur 5 étoiles

I'm very disappointed in how our order…

I'm very disappointed in how our order turned out. Given the price we paid i expected not only the quality to be better but for our order to actually look like our beloved pet.

29 juillet 2025
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Réponse de Petsies

Hi Lacey! I’m so sorry you feel like we didn’t capture Penny’s likeness in plush form. Please reach out to our customer success team so that they can work on whatever changes you’d like.

-The Petsies Team

Noté 5 sur 5 étoiles

My Sasha was so accurate

My Sasha was so accurate that my son was shocked at her sitting on the table. She’s perfect to me and she makes me smile.

29 juillet 2025
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Réponse de Petsies

Hi Terri
We're so glad to hear that you and your son love the Sasha Petsie! Thank you for your kind words.
-The Petsies Team

Noté 5 sur 5 étoiles

Love that they email you every step of…

Love that they email you every step of the way, and if they need a better photo, they ask. They keep their customer in the loop.

29 juillet 2025
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Réponse de Petsies

Hi Brandy,
Thank you for the kind words. We hope you love your Petsie and are glad you had a great experience.
-The Petsies Team

Noté 5 sur 5 étoiles

It was perfect

It was perfect! Looks exactly like our girl! My daughter is so excited to now be able to "take her dog to college with her"!!

29 juillet 2025
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Réponse de Petsies

Thank you for the kind words! We're so excited your daughter has a keepsake to take to school with her!

-The Petsies Team

Noté 5 sur 5 étoiles

I have to share how much we love our…

I have to share how much we love our Petsie! The likeness to our dog even fooled him! I put the Petsie on the floor and he kept smelling the dog. It was the cutest- I think my dog was jealous of his Petsie! Very realistic! Highest quality and great attention to detail!

29 juillet 2025
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Réponse de Petsies

Hi Laurie! We're so happy you love your Petsie!

-The Petsies Team

Noté 1 sur 5 étoiles

I’m highly disappointed

I’m honestly heartbroken. I had such high hopes for this stuffed animal—it was supposed to be a memorial of my beloved dog who passed, something to hold onto when the grief feels overwhelming. But what I received left me gutted.

The proportions are completely off. There’s no real neck—just a head awkwardly attached to a body—and it throws everything off. The tongue is oddly sticking out, which wasn’t in the photos I submitted, and it feels so out of place. Even my 12-year-old noticed how strangely thin the legs are.

The only thing that remotely resembles my dog is the color and the texture of the fur, but that’s where the resemblance ends. The moment I opened the box, I felt a pit in my stomach. This was supposed to bring comfort… instead, I just feel sadder. I paid so much for something I hoped would honor her memory, but this just isn’t it.

30 juillet 2025
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Réponse de Petsies

Hi Amanda
We're so sorry you aren't happy with your Petsie! We want to make it right and work with you. Please reach out to our support team at support@mypetsies.com so they can fix your order.
-The Petsies Team

Noté 4 sur 5 étoiles

The dogs nose is pretty crooked

The dogs nose is pretty crooked. It’s cute but for $200, you’d expect a straight nose.

29 juillet 2025
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Réponse de Petsies

Hi Sarah! We're so sorry the nose was crooked! Please reach our to our support team at support@mypetsies.com. We'd like to help you with the nose.

-The Petsies Team

Noté 5 sur 5 étoiles

Worth every penny!

I appreciate the communication when I had questions. The final stuffed dog of our Bruno is fantastic and brought tears to our eyes. My son loves it and taking it to college.

29 juillet 2025
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Réponse de Petsies

Hi Melissa!
Thank you for your kind words! We're so happy your son has a keepsake of his bestie to take to college. :)

-The Petsie Team

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