The lace and tulle dress caught my eye because it looked elegant but still wearable. I wore it for a small family dinner and got a few compliments, which was lovely. Customer service also replied poli... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This company sells fake goods. The items I ordered were for children, and the products sent are poorly made and extremely unsafe. Selling counterfeits is illegal practice in the UK. When challenged, t... Voir plus
L'entreprise a répondu
Avoid at all costs! Ordered a kids Xmas calendar at November 2025. It never arrived. Disappointed child. I’ve sent about 10 emails which I get a responses of chat GPT that makes no sense at all. I’ve... Voir plus
L'entreprise a répondu
Ordered 3 x pendant lights which were similar money to John Lewis. They arrived damaged and squashed due to being put in small boxes and being of poor quality metal, very thin. I immediately contact... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Nalani is an international online retailer specialising in interior and sculpture design pieces. Our collections focus on timeless home décor, elevated by carefully selected accessories that complement modern living spaces. New arrivals added regularly.
Coordonnées de contact
Royaume-Uni
- info@nalani-store.com
- www.nalani-store.com
2,4
Bas
29 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ÐO not buy anything from them they…
ÐO not buy anything from them they scammers
1 décembre 2025
Avis spontané
Scammers!!!
I have also been scammed! Waited and waited for my daughters Squishmallow advent calendar to arrive and when it has it is nothing like Squishmallow. Bits are falling off, facial features are drawn on. An absolute disgrace! Do not buy from these people!
12 décembre 2025
Avis spontané
Réponse de Nalani
Hey Lisa,
We’re sorry to hear that you feel this way. We encourage you to contact our customer service team directly with your order details so we can review your case and work toward a resolution.
Kind regards,
Customer Service
I ordered the Squishmallow advent…
I ordered the Squishmallow advent calendar - it is a complete joke. The item is not an official one - it appears handmade by children - some of the faces is actually drawn on in pen. Complete fabrication. They have delayed and are trying to get out of processing a refund. DO NOT TRUST THIS WEBSITE.
10 décembre 2025
Avis spontané
Réponse de Nalani
Hi Sasha,
We’re sorry to hear about your experience and take these concerns seriously. The advent calendar supplied is not advertised as an official Squishmallow licensed product.
Regarding your refund, our records show that your request is currently being processed in line with our returns policy. We do not delay refunds intentionally, and any processing time is communicated during the return process.
If you believe there has been a misunderstanding or you require an update on your case, please contact our customer service team directly with your order number so we can assist you further.
Kind regards,
Customer Service
This company is obviously a scam
This company is obviously a scam. Do not buy from them!!! I also have not received my squishmallow calendar and they are refusing to refund me my money.
UPDATE: Received the package eventually on 23 December. It’s very poor fake squishmallows which is badly made. An absolute scam.
9 décembre 2025
Avis spontané
Total joke
Total joke! Ordered a squishmallow advent calendar mid November, its the 10th December and still hasn't been dispatched. What a utter joke of a company, I question if its even genuine! One little heartbroken daughter. Shame on you vile people.
9 décembre 2025
Avis spontané
Do not trust or use
False advertising, fake and damaged goods, awful customer service. Received fake micromallows in a damaged and poor quality counterfeit box. Items were both extremely poor quality and damaged, and nothing like advertised. Nalani refused to cover return postage costs (£15) and tried to offer vouchers instead of a refund.
14 novembre 2025
Avis spontané
Absolute scammers
Absolute scammers. Ordered what I thought was a jack daniels advent calandar with 24 small bottles of alcohol.
Just a terrible decoration that coat 50p to make. They are a predatory company
8 décembre 2025
Avis spontané
Ordered 3 x pendant lights which were…
Ordered 3 x pendant lights which were similar money to John Lewis. They arrived damaged and squashed due to being put in small boxes and being of poor quality metal, very thin.
I immediately contacted them with photos of the arrival state and the damage and requested a full refund. They have offered replacements or a gift card for 30% of the value but won't actually provide me with a returns form and instructions. Complete waste of my time and awful to deal with. Do not use this company!
4 décembre 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.