NameJet Avis 13

THE SCAM:
Stealing domains
A generic domain name with no reasonable market value went through the roof due to bot (over $2.5k). After the bot won, the domain is immediately for sale for over
$4k on the same site

So the complete chain:

Domain expires at Network Solutions (Newfold Digital)
Routed to auction at NameJet/SnapNames (Newfold Digital)
"Won" by a bot over a genuine buyer
Immediately appears on BuyDomains (Newfold Digital) at $4,188
Registered through Annulet LLC (Newfold Digital)
Sitting at Newfold Digital's own Jacksonville address

The domain never left the building. This isn't a speculator who won an auction and relisted it. The domain went from one Newfold Digital subsidiary to another. Bot bid it up past the budget and the domain landed right back in the parent company's resale inventory at a 61% markup.

I'm no longer sure of the intent of NameJet or SnapNames but it's isn't "good". It's better labelled as "Evil" and "Scam".

Few weeks ago we won a domain through the NameJet auction service which was registered through NetworkSolutions (their partner company).
We didn't get our login credentials so after several days we opened a ticket by just asking to email us our account info and they've promptly replied by proposing us to contact NetSol directly.
We replied that we paid them and not NetSol for this service (domain paid instantly) so they replied by guaranteeing assistance and by promising to ask directly to their partner to email our account credentials.

A couple of days back, they replied saying they've no way to know our account info (lol, they change their mind too often lately) and they gave a Live chat link to contact NetSol (again) by ourselves.

This morning I spend some minutes to chat with their stupid bot (not an AI just a stupid useless bot who repeat multiple times similar questions without getting to the point). We asked repeatedly for a live agent and at the end the bot told he was connecting us with an agent.
Few seconds later a 'Conversation closed' message appears with no explanation.

Be careful: NameJet/SnapNames/NetworkSolutions are owned by the same company and are relatively good services under some aspects but don't expect any assistance once you should have an issue from none of these companies.

Criminal Enterprise. Refuses to delete my personal data. Denies my GDPR rights (I am a EU citizen). I have no backorders, no business with them, still want to retain my data indefinitely. Stay away.

I had a very bad experience with this service.
I waste money and time, never again

I have used a variety of backorder domains for years.

NameJet is by far the worst.

NameJet fails to capture domains when others do.

I would definitely NOT recommend using NameJet for anyone reading this.

HORRIBLE AUCTION SERVICE. JUST HORRIBLE!!
They made me pay $2000 for an auction domain that I could pay $10 for. Thanks for stealing my money. STAY AWAY FROM THEIR AUCTIONS. THEIR REPS ARE SCAMMERS AND WILL WASTE YOUR TIME FOR MONTHS THEN SAY ITS TOO LATE. STAY AWAY!

Support are unknowledgeable and provided incorrect information repeatedly, resulting in financial loss for my company.

I have been a customer for some time and that the purchases now only flow over network solutions is awful. They are adding more and more barriers to prevent me from transferring my domains away from them. It is a really bad business partner to have. I think they are even the owner of this site now, so yeah, I would stay far away from this. Don't buy anything that's actually valuable. I don't trust them to deliver at all.

Worst system, Support, Features, and everything.
For example; I created an account on Namejet to use their service, and within 5 minutes by doing nothing wrong, my account was disabled. and tey didn't mention the resons, even no email or message for further inquiry, nothing.
After that, I open a contact request, but no support. Is this a good approach?
I can consider with a good rating if they improve their overall quality.

Bought a domain that was listed as a pre-release domain. I was the only one that bid a few minutes before closing of the domain. Then suddenly two more ordered the last minute. The auction start took much longer than normal and then they turned the domain into a public auction and there was suddenly a reserve amount in place. This company should not be allowed to even manage domain names! This is a shady company if you ask me. Beware!

I won one domain at an auction here. After purchasing a domain, they transfer it to the Registrar networksolutions.com. I should have received an email with credentials from the Registrar panel with this domain, but nothing came. Namejet support service writes that networksolutions has the domain, ask them (ticket 21067779). Networksolutions write that they initiated a password reset from the account and I should receive an email with a link to reset the password (ticket 21099201). But I don't get anything, my email is 100% working! It's like banging your head against the wall, in General, I actually stole$70. I do not recommend contacting these services.

Waiting 3 weeks already to get a domain which I paid for. No email notifications, nothing. Terrible communication! No information about anything whatsoever!